SolarWinds Network Bandwidth Analyzer Customer Service and Technical Support

DonaldBakels
Chief Executive Officer (CEO) at Adfontessoftware
We do not have to contact the technical support for SolarWinds that I am aware of. Sometimes I have heard of support cases that are resolved really quickly by SolarWinds for their clients. We can not have any kind of issues in production. The company knows this so takes this responsibility for support very seriously. So I would say that overall they have good support. View full review »
reviewer1291851
Technical Support Specialist at a consultancy with 11-50 employees
I have contacted technical support once or twice. I logged a ticket and they responded quite promptly, and they tried to help me with it. The only time that I have had any issues was when I was upgrading. I had one surprise in my ten year period. When I upgraded to a new version of the product, the upgrade failed. It leaves you in a position where you can't go forward and you can't go backward. You're stuck. You almost have to reinstall it from fresh and start over, which is not a great point to work from. You would like to keep all of the history and information that you have built. View full review »
SolarWinds677
Information Technology Director at a transportation company with 11-50 employees
Technical support is a paid service for this solution. View full review »
Learn what your peers think about SolarWinds Network Bandwidth Analyzer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,052 professionals have used our research since 2012.
KhalidOmer
Data Center Engineer with 5,001-10,000 employees
Technical support hasn't been the most reliable. Sometimes it takes them a long time to respond or resolve the issues. Occasionally they aren't able to resolve issues at all. The solution is great, but they're really missing the support piece. Out of ten, I'd rate support at three or four. View full review »
reviewer1290390
Network Engineer at a tech services company with 11-50 employees
This product is supported well. The people in technical support are very good. View full review »
reviewer1074924
Networks Lead Engineer at a mining and metals company with 1,001-5,000 employees
This solution does not have support available in the Middle East region. The relationship is through the partners but this is insufficient because they are not highly skilled and cannot really support you. Whenever you approach the SolarWindws team, they normally have fixes that come out with every new release. View full review »
Taras Zaluzhnyi
IT Security Manager at a tech services company with 11-50 employees
I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours later you can discuss a solution with a technical engineer. View full review »
reviewer1012662
Information Technology Infrastructure Architect at a financial services firm with 1,001-5,000 employees
We have been very pleased with technical support. They respond quite quickly and the responses are always helpful. View full review »
Chriz
Technical Engineer at a tech company with 11-50 employees
I haven't needed to contact technical support because I never had a problem with it. View full review »
Learn what your peers think about SolarWinds Network Bandwidth Analyzer. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,052 professionals have used our research since 2012.