SolarWinds Network Configuration Manager Customer Service and Technical Support

reviewer1270122
Senior Engineer/Network Operations at a financial services firm with 1,001-5,000 employees
They need to improve their response time. Sometimes they take longer than expected. They need to respond quickly after a ticket is opened. I will email them and I won't see the response for another two or three hours. I have to give them a call and it's a pain. It's a nightmare. I keep bringing that up to them all the time. I would improve that. View full review »
Ravi Khanchandani
Founder Director at Techsa Services Pvt Ltd
We have used technical support many times. They're good if you escalate properly. It is an area that needs a bit of improvement in terms of helping prioritize the ticket. Whenever we open a ticket with them, I think by default it lands up in an open bucket. So I don't have the option of saying that there is an absolutely critical requirement and I need some urgent help. I can't classify that when opening up a ticket for the first time. View full review »
reviewer1261905
Network Engineer at a tech services company with 201-500 employees
The technical support for the solution is very good. View full review »
Find out what your peers are saying about SolarWinds, IBM, Hewlett Packard Enterprise and others in Network Management Applications. Updated: May 2020.
420,323 professionals have used our research since 2012.
Taras Zaluzhnyi
IT Security Manager at a tech services company with 11-50 employees
Technical support is okay. We've contacted them many times and they've been fine. View full review »
Find out what your peers are saying about SolarWinds, IBM, Hewlett Packard Enterprise and others in Network Management Applications. Updated: May 2020.
420,323 professionals have used our research since 2012.