SolarWinds NPM Reviews

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Alex Soul
Real User
SolarWinds Expert (Consultan) at a tech services company
Jan 03 2017

What is most valuable?

The two most important features are SNMP monitoring capabilities and the beautiful web interface. SNMP is all about being able to access... more»

How has it helped my organization?

There are multiple examples of how SolarWinds improves how the company functions. The most obvious is that the engineers are much more willing... more»

What's my experience with pricing, setup cost, and licensing?

I'm not doing sales and marketing, so I'm not really trying to sell the product. Usually, they have already done their thinking and decided to... more»

Which solutions did we use previously?

I tried different alternatives, but I was never really able to set up other tools the way I wanted. I consider myself a very creative person; an... more»

What other advice do I have?

I would advise to get a consultant, at least short-term. I have found that companies, especially big ones, and even some small ones, don't need... more»
Joshua Biggley
Real User
Engineer, Infrastructure Applications at a healthcare company with 1,001-5,000 employees
Jun 01 2017

What is most valuable?

An easy-to-use interface for both admins and users is key. Adoption of any product can be constrained by a UI that is... more»

How has it helped my organization?

We used a monitoring platform from an enterprise vendor that was so complex to manage that we struggled even to deliver... more»

What needs improvement?

* Real-time analytics is the major weakness of the SolarWinds NPM platform today. They've done a fantastic job enabling... more»

What's my experience with pricing, setup cost, and licensing?

The licensing model is such that you can purchase only what you need; and then grow into the next level by paying only... more»

Which solutions did we use previously?

In every case where I have used SolarWinds, I have displaced an enterprise platform from a larger software company... more»

What other advice do I have?

Avoid the urge to go quickly. Take the time to forecast your growth in the next 12-24 months and plan the... more»
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Matthew Reingold
Real User
Network Systems Engineer at a financial services firm with 1,001-5,000 employees
May 03 2017

What is most valuable?

I find there to be three areas in which this suite provides significant value. It integrates well as an ‘everything’... more»

How has it helped my organization?

In a more recent example, we rely on this tool to let us know when a site is about to go down, before it does so. We do... more»

What needs improvement?

I feel there are two areas of improvement. One of which SolarWinds employees will probably roll their eyes about and... more»

What's my experience with pricing, setup cost, and licensing?

I’d suggest that people be aware that licensing has tiers. Sales will negotiate on new product purchases as well as... more»

Which solutions did we use previously?

I’ve used SCOM and CA before. We switched off of both because they were awful. CA cost a boatload and had a very... more»

What other advice do I have?

It’s a super easy tool to use, but you need to make sure you have a plan for what you want to do with it.
Christopher Good
Real User
Lead Network Engineer/Business Developer at a tech services company with 51-200 employees
Jun 08 2017

What is most valuable?

I love the GUI. Almost everything is accessible through the web interface. It is very user-friendly. It is easy to drag... more»

How has it helped my organization?

I have been able to customize so many things using SolarWinds. I have set up baseline configurations and quickly... more»

What needs improvement?

I think there needs to be more granularity in the permission sets in almost all of the SolarWinds products. I want to... more»

What's my experience with pricing, setup cost, and licensing?

The price points are more than competitive when compared to other vendors. You get so much more for, in most cases, so... more»

Which solutions did we use previously?

I have used numerous other products to do some of the same functions. I have used WhatsUp Gold, LogicMonitor, HPE... more»

What other advice do I have?

Make sure you have a very good machine for your database server. It will most likely use the most resources. As you add... more»
Brian Vinson
Real User
Systems Engineer at a comms service provider with 10,001+ employees
May 09 2017

What is most valuable?

In my opinion, one of the most valuable features of this product is the level of customization. From web interfaces to custom monitors and... more»

How has it helped my organization?

It has helped to provide a user friendly interface for support to drill down and see where the issue lies and remediate issues quickly. We have... more»

What needs improvement?

Better offline license management. I’ve had to get in touch with customer support several times simply to remove an expired license from our NPM... more»

What's my experience with pricing, setup cost, and licensing?

Due to the large size and scope of our organization, our cost of using this product is comparatively high. Excluding the costs of running VMs... more»

What other advice do I have?

My advice to others before implementing this, is to attend one of their webcasts to get a feel for what NPM can do for you. The presenters are... more»
Jez Marsh
Real User
Founder at a tech services company
Dec 29 2016

What is most valuable?

Pretty much all of it is valuable, really. You buy NPM if you want to monitor devices and interfaces on those devices.... more»

How has it helped my organization?

Since NetPath came out, I use it to basically check that my internet is working as it should be by adding in, through... more»

What needs improvement?

It’s tough to find areas with room for improvement, because they are always improving on it. I guess making the... more»

What's my experience with pricing, setup cost, and licensing?

The way the SolarWinds does their licensing can be quite difficult, especially if you're a managed service provider and... more»

Which solutions did we use previously?

I personally did not previously use a different solution. A lot of my customers do use other stuff, such as Paessler’s... more»

What other advice do I have?

Join Thwack. The Thwack community that is free for anybody to join, whether they actually have a SolarWinds license or... more»
Craig Norborg
Real User
Senior Network Engineer at a healthcare company with 1,001-5,000 employees
Jan 31 2017

What is most valuable?

* How easy it is to get good metrics out of it. * How extensible it is. * There are many different ways to customize it... more»

How has it helped my organization?

Before NPM, we had to spend quite a bit of time using freeware tools, because there wasn't anything that offered the... more»

What needs improvement?

The module UIs can have different features based on what module you're in. I'd love to see feature parity between them.... more»

What's my experience with pricing, setup cost, and licensing?

In general, pricing is pretty good. Although, the jobs I've been at have usually had unlimited licenses. I have heard... more»

Which solutions did we use previously?

At the different jobs I’ve had, it was a mishmash of different freeware tools and things like CiscoWorks/Prime or... more»

What other advice do I have?

Download a demo and have fun! It’s easy to use and gives great outcomes.
A.J. DiLorenzo
Real User
Senior Systems Administrator at a healthcare company with 501-1,000 employees
Aug 19 2017

What is most valuable?

I believe the ease of setup and use, including everything, from the initial installation to the discovery of devices is... more»

How has it helped my organization?

SolarWinds NPM allowed the IT department to take a more proactive approach to troubleshooting, and gaining insights on... more»

What needs improvement?

The SolarWinds notification and alerting configuration could be simplified as it would be easier to find if it was... more»

What's my experience with pricing, setup cost, and licensing?

I believe the original setup cost was around $3500 with an annual cost of around $1200-$1500 to renew the support... more»

Which solutions did we use previously?

No, SolarWinds NPM was the first network/server monitoring product that was brought into the organization. Other... more»

What other advice do I have?

If you’re looking to get a lot more insight and visibility into your network devices, servers, applications, and other... more»
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What is SolarWinds NPM?

Check the health and performance of your entire network for easier troubleshooting and faster results using SolarWinds Network Performance Monitor. NPM lets you quickly detect, diagnose, and resolve network performance problems and outages. Now with built-in deep packet inspection and analysis you can immediately determine the impact of network or application latency on user experience.

Also known as
Solarwinds Network Performance Monitor
SolarWinds NPM customers

Microsoft, Federal Express, Hewlett-Packard, and MasterCard

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