SolarWinds NPM Room for Improvement

Manager of Operations - Enterprise at a university with 10,001+ employees
We were looking at using DPA (Database Performance Analyzer) which is another component of the NPM and that looks like it takes care of an area we had not really dove into yet. But in talking to the DBA, they like another product that they want to use for the database monitoring. It is an Oracle product called OEM (Oracle Enterprise Manager). In talking to the DBA's, there was a lot of functionality that they were just used to and they had issues because they did not see some things that they thought were important but missing in the DPA product. That is the only thing I have run into so far with the product that seems to be a shortfall. Everything else is pretty good. I do not really have other suggestions for additional features beyond working on the development of DPA to make it a more complete tool. We are still learning the product. There may be some things that they could improve in the reporting aspect of the product. You can create custom reports and those types of things. But the product seems to be missing some depth in that area and it leaves a little bit to be desired. For example, the filtering system and formatting reports and things like that seem to have room for improvement. You are a little limited on the information available on that front and the utility could be improved. They do have some templates that you can use for report setup. It would be nice if you could maybe make your own. That might make it a little bit more easy to generate other reports that follow the way you like to do things. View full review »
Chief Executive Officer (CEO) at Adfontessoftware
I see a tendency in the industry that a lot of software is going into the cloud. Customers now have to install it on-premises or they could install on-premises software in the cloud. That is also possible. So I see a tendency that software is becoming more cloud-related and I think that it is valuable for customers. SolarWinds should continue in this direction. As far as areas that can be improved, we already have NetPath functionality. Maybe that can be improved even more to add more options for visualization. View full review »
Andrew Ntuyo
Senior Network Engineer at Element Critical
The idea that you can automatically trigger alerts from the TRAPS received is still something that still hasn't really taken off or worked properly. We have to manually go into the database and create SQL queries or SQL queries, to be able to match those and trigger those as alerts. On the engine itself, the Orion platform, just being able to receive the TRAP and generate the alert or something like an alert is a manual process. We have all of these other networks that rely heavily on their own vendor protocol for monitoring, and then what the vendor has in place is just a place to be able to northbound, whatever it received to another server. It becomes tricky when you're trying to, for example, dry contact monitoring for power, etc. Those are not necessarily your network, they're using dry contacts. Just analog. The vendor needs to get all the information, and then put it into a format that actually works to be able to be received by other networks. Basically, it's just important to have some sort of TRAP alert generation. There's no point of us trying to do queries into the database. View full review »
Learn what your peers think about SolarWinds NPM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
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Daniel Shine
Systems and Data Warehouse Supervisor at MMSD
This is a complex product to set up and I think it's really too detailed and could be simplified. It's a change from their older product which was very easy to set up and manage. The new one is more difficult because it's far more detailed. The solution does everything we ask of it, but it takes a long time to deploy. Additional features and improvements would be to simplify initial data gathering so that we can deploy easily and then refine it over time. Ideally, we'd like to be able to get something up and running in a week and then go through and decide, for example, to monitor things on one particular server and not necessarily on others. They could possibly create a generic installation and then let us go back and refine it. We spend a lot of time without having all of our equipment monitored because it takes so long to initially set up each server. View full review »
Technical Support Specialist at a consultancy with 11-50 employees
I can say that SolarWinds is good on the market, but it's also expensive. The price is an issue. It would be nice to have the device tracking software as part of the Network Monitoring suite. If you go with Spiceworks, which a free shareware product, they will give you all of that type of information. They will tell you that this is all of the features you have and this is what is up and what is down, and they will tell you if the device is a laptop or if this computer is plugged into this port, which is handy. SolarWinds has that tool, but it's an additional license. Sometimes there are issues when upgrading to a new version of the product. The market is always changing, but one thing that would add value would be analytics. Many put that into a SIEM-type solution, but from a network point of view, if I had analytics on my network to expand with then it would be helpful. I would say normally this port does this much traffic and over the last six months it's doing that much traffic, and then all of a sudden, today, it's doing an amount that isn't normal. It means that something is wrong in your environment and you can start an investigation. When you are dealing with a large network, there is a lot of information coming through. If you had a system that did some sort of analysis and collating of information into smaller blocks, you could quickly look at a dashboard and say these are ten points I need to go and look at because these are things that are not 100% correct in the environment. View full review »
Digital Innovation at Bobcat Company
I expected more from the solution. I thought it would be just like the Orion Platform. On Orion, for example, you can spot all the different widgets and everything from the dashboard. This solution is less simple. There are charts and lines and numbers. It might be helpful if the solution offered some more extensions, like a log that could add up your display on the dashboard. I have mixed feelings about the solution. I started off thinking that this would be a replacement to all of our other dashboards, like Cloudworx. However, it didn't show me that promise. I wouldn't want to replace the other dashboards that we started with because it wouldn't generate reporting. It would be helpful if it would help visualize information better. There needs to be more integration of widgets, especially for reporting purposes. The solution would benefit enormously from more automation, especially around reporting. View full review »
Rajesh Bage
Server and Network Monitoring Engineer at ZS Associates
At this moment, we are facing some problem with Zoom and our web content sync. We are having trouble with the quality of our user experience. A lot of users are reporting that their calls and screen shares are getting disconnected, and it is happening very frequently. Therefore, I would like to monitor the Zoom application from SolarWinds NPM. Unfortunately, it doesn't have this capability right now, and I had to find another application for this. We would like a single application from SolarWinds that incorporates all their products. View full review »
David Olusesan
System Administration at a tech services company with 201-500 employees
The user should be able to customize the dashboard to their own requirements. Right now, we have to design separate dashboards for visualization. For example, there is one for the environment and another for the infrastructure. I would like to design a single dashboard that contains my visualized environment, my physical environment, my services, and my processes. This would make the job of monitoring easier. Application Performance Monitoring should be included in this solution. The reporting is in need of improvement. View full review »
Information Technology Director at a transportation company with 11-50 employees
This pricing for this solution needs to be better. I would like to see integration with antivirus or other security endpoint solutions. There are only one or two solutions that they integrate with. View full review »
IT Expert & Data Center Manager at a financial services firm with 10,001+ employees
SolarWinds is not an all-in-compassing product. We need other products like Cisco and HPE to work with it. It couldn't find the error to the problem because it was missing detail in the reports. The reports that we received from it weren't clear. We aren't getting the solution that we need from the device. We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country. The documentation is too weak. View full review »
Data Center Engineer at a retailer with 5,001-10,000 employees
My team has had a lot of issues with support. The solution should offering monitoring for the database and for the TC (traffic controller). View full review »
System Engineer - Infrastructure Lead at a tech services company with 51-200 employees
The integration needs to be improved. SolarWinds has many modules for things like application monitoring and network performance monitoring, but sometimes they are not as good as others that are being used. This means that we use other tools and eventually, we want to integrate them into SolarWinds. It might also be the case that we have other tools, like Splunk and Windows Event Collector, and we want to integrate them but can't. View full review »
Network Administrator at Libyana Mobile Phone
There is a customization feature, but it is not a good feature. While it's somewhat good, it is too complicated. The aesthetic widgets should be dynamic widgets, so the customization can be even more customizable. View full review »
Senior Systems Engineer at a media company with 1,001-5,000 employees
It has covered everything, so no improvement is required at their end. The only thing is the price. View full review »
Network Engineer at a tech services company with 11-50 employees
The interface could be made more user-friendly. There are lots of features but using them is a little bit difficult. For somebody doing network monitoring for the first time, it is quite difficult to use. For example, they could add better dashboards. View full review »
Senior Solutions Specialist (Network & Security) at a comms service provider with 1,001-5,000 employees
SolarWinds needs to be improved such that it is on par with the leading products in the market. There are better products available, albeit more expensive. View full review »
IT Security Architecture & Implementation Manager at Banque Saudi Fransi
Having more technical and support resources available in Saudi Arabia would be helpful. View full review »
Taras Zaluzhnyi
IT Security Manager at a tech services company with 11-50 employees
It would be nice if SolarWinds added some technical protocols like Modbus. The market needs a simple solution for monitoring a technical device. View full review »
Information Technology Infrastructure Architect at a financial services firm with 1,001-5,000 employees
The UI needs improvement, although in the latest version we installed I've noticed it has gotten better. Improvement also is required the monitoring of multiple interfaces from different devices. View full review »
IT Director at Pattillo, Brown & Hill
Stability is an issue. We have installed SolarWinds (Server 2016) on a dedicated physical server and as a virtual machine in a brand new Hyper-V environment with brand new servers. We only monitor five firewalls and 30 servers. In both installation scenarios, SolarWinds randomly starts reporting falsely that devices are down. We have to bounce the server, and then it behaves for a while. SolarWinds support was no help. So, we are looking for a replacement. View full review »
User at a energy/utilities company with 10,001+ employees
This solution would benefit from expanding on the capabilities within the API. Network automation is a hot topic now, and SolarWinds needs to be focused on developing the product with that in mind. View full review »
Suzanne Fisher
Help Desk Technician at NERIC BOCES
It is difficult for stakeholders to translate technical requirements, which results in difficulties selecting a platform or implementing a solution. View full review »
Manager of Network Services with 10,001+ employees
SolarWinds should have integrations back into products like ExtraHop, VIAVI, Riverbed, and NETSCOUT. View full review »
Sue Mike
Solutions Engineer at Mesiniaga
Learn what your peers think about SolarWinds NPM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
455,164 professionals have used our research since 2012.