SolarWinds Patch Manager Competitors and Alternatives

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Read reviews of SolarWinds Patch Manager competitors and alternatives

reviewer1350948
Manager at a tech services company with 51-200 employees
Real User
May 30, 2020
Efficient patching and good alert system, but the interface needs updating and technical support needs improvement

What is our primary use case?

We primarily use Kaseya for managing all of the inventory, accessing the nodes remotely, and patching them. This includes the operating system and third-party applications. We also use it for the monitoring of services, such as vendor services.

Pros and Cons

  • "The patching is very efficient and we can rely on the alerts that we receive."
  • "The predefined reports are not up to the mark and you have to do a lot of customization."

What other advice do I have?

This is a good solution and we like the group of people at Kaseya. The product is quite affordable compared to other RMM solutions on the market and we only have a few complaints. On-call support, for example, would make for a very big improvement. Whenever someone has an issue, we can just directly call the number and speak with a technical person who can help us at that very moment. They would be able to take over your system on that very call, for example. Ideally, the reporting will also be improved. The suitability of this solution depends on the need. For example, if you want to monitor…
Tom Piotrowski
Group Chairman at Unixpac
Reseller
Top 20
May 29, 2020
Easy to use, robust, and the technical support is good

What is our primary use case?

We are a reseller of this technology and not end-users. Our clients use it to for automatically patching their software.

Pros and Cons

  • "It is very easy to use, as well as extremely efficient and accurate."
  • "Customers sometimes ask about non-existent features, and we pass these requests on to Ivanti."

What other advice do I have?

This is a product that we have been selling for 16 years and I recommend it with no hesitation. I would rate this solution a ten out of ten.
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