SolarWinds Server and Application Monitor Customer Service and Technical Support

Steven Khan
Infrastructure Monitoring Engineer at a tech services company with 5,001-10,000 employees
Support knows what they are doing. Very rarely do I find the standard approach to issues to be “reboot and call back” type of action. View full review »
Enginesyst678
‎System Engineer at a tech services company with 11-50 employees
Technical support is awesome. An email is responded to within five minutes and we will get feedback. Their staff is always on standby to work with you to provide guidance on how to fix the problem. You also have tutorials online and other articles that have been published that are related to issues you may be currently facing. The knowledge base of the solution is wonderful. View full review »
PeterSerati
Group Chief Technology Architect at a tech services company with 51-200 employees
There is no in-country support for this solution. There are local numbers available but the call quality isn't great. I would rate technical support a five out of ten. View full review »
Find out what your peers are saying about SolarWinds, Microsoft, Oracle and others in Server Monitoring. Updated: October 2019.
371,062 professionals have used our research since 2012.
ITsecman67
IT Security Manager at oberig-it
We've never had to contact technical support. View full review »
Mihai Cristea
CTO at Smart Factor
Their technical support was okay. We only needed to contact them once. View full review »
ITleadsys677
IT Leadership, System Management at a manufacturing company with 1,001-5,000 employees
Local technical support is okay. I would rate them seven out of ten. They're not bad, but they're not good either. View full review »
Find out what your peers are saying about SolarWinds, Microsoft, Oracle and others in Server Monitoring. Updated: October 2019.
371,062 professionals have used our research since 2012.
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