We just raised a $30M Series A: Read our story

SolarWinds Server and Application Monitor OverviewUNIXBusinessApplication

SolarWinds Server and Application Monitor is the #1 ranked solution in our list of top Active Directory Management tools. It is most often compared to Dynatrace: SolarWinds Server and Application Monitor vs Dynatrace

What is SolarWinds Server and Application Monitor?

SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

SolarWinds Server and Application Monitor is also known as SolarWinds SAM.

SolarWinds Server and Application Monitor Buyer's Guide

Download the SolarWinds Server and Application Monitor Buyer's Guide including reviews and more. Updated: October 2021

SolarWinds Server and Application Monitor Customers

Andr. L. Riis AS, NetSuite

SolarWinds Server and Application Monitor Video

Pricing Advice

What users are saying about SolarWinds Server and Application Monitor pricing:
  • "The licenses start from USD 3000.00 and go up to USD 20,000.00 for the year. It's a perpetual license. Nothing is free in SolarWinds, anything that you need is an additional cost."
  • "Pricing is inexpensive, starting at 2440 euros. For that, you get the ability to monitor a couple of nodes and one year of maintenance and support."
  • "Its licensing is on a yearly basis. It is just the standard price, but it can vary depending on the current rate of the dollar."
  • "I like the pricing for this SolarWinds product."
  • "Price can always be lower. It is neither on the expensive side nor on the cheap side. We have worked with them for a lot of years, so we get a discount due to the size of the installation."

SolarWinds Server and Application Monitor Reviews

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
Umair-Akhlaque
Enterprise Solutions & Services Head at a tech services company with 51-200 employees
Real User
Top 10
A Performance Monitor, Control Virtual Environments, and helps you build your CMDB

Pros and Cons

  • "Solarwinds has an open database that allows you to do serious integrations. It doesn't matter which service desk you have, you can implement and integrate it with SolarWinds."
  • "When you implement SolarWinds on a larger scale my customers complain about the speed."

What is our primary use case?

The primary use case of this solution is for centralized monitoring of the server performance to ensure that the servers have proactive monitoring, CPU utilization, memory, and performance across the monitoring. 

SolarWinds was suggested to our clients running a mid-size infrastructure, with budget constraints and can't afford IBM, Broadcom, or Microsoft.

How has it helped my organization?

The customer's requirements are met with SolarWinds.

It helps with server monitoring and not only to monitor the physical servers, but it can also control the virtual environment. It has good monitoring in VM integration by VMware or Citrix.

SolarWinds is not just a monitoring tool, it can provide you with a capacity planning giving you complete a server inventory and helps you fulfill your commitment to the business. 

You will know your plan and what you will need in the next two years to achieve your capacity planning.

You are aware of what is happening in your servers, what their performance is, how the applications are behaving, and it helps you build your CMDB as well.

What is most valuable?

Our clients like the nice dashboard where they can see the active monitoring and includes performance, CPU usage, memory usage, and files. 

Solarwinds has an open database that allows you to do serious integrations. It doesn't matter which service desk you have, you can implement and integrate it with SolarWinds.

What needs improvement?

When you implement SolarWinds on a larger scale my customers complain about the speed. It's slow. This is an issue that has been going on for a long time that hasn't been properly addressed by SolarWinds. In a bigger architecture, the portal is still slow. They will have to look into it and see how they can improve it because this is the biggest complaint the customers have.

In the next release, I would like to see improvements made to the reliability and the issue with the speed, especially the slowness with their browser-based solution.

For how long have I used the solution?

I have been using this solution for ten years.

What do I think about the stability of the solution?

This solution is stable but when the product has a lot of data in the databases, the speed is an issue.

What do I think about the scalability of the solution?

The solution is scalable, but not for large infrastructures. I can recommend SolarWinds for a mid to large scale organization. I am not convinced that customers who have two to four thousand devices and two thousand servers can implement SolarWinds on such a large scale.

How are customer service and technical support?

The technical support is good, it's above average.

Which solution did I use previously and why did I switch?

Previously we implemented the CA UIM solution, CA Spectrum, and Microsoft Monitoring.

SolarWinds is much easier than any of them.

How was the initial setup?

The initial setup is straightforward. It's easy to implement, but when you implement it in a huge environment you will have some complexity. Also if you implement it in a single box, it can be complex.

If it is a mid-scale customer they can implement this solution on their own. They will need only two or three bars and a maximum of two servers are more than enough to implement.

If it's a small solution, you can implement it. It keeps the database separate. It's straightforward, it is not difficult.

Overall it is a very simple implementation.

The length of deployment depends on the infrastructure, the customer that I am referring to took a month and a half to implement most of the requirements. 

What was our ROI?

From a vendor's point of view when implementing this solution, SolarWinds will gives me paid access. 

From a customers point of view, they get a good return on investment because they are not paying a lot of money when you compare to what they used to pay for IBM and other large vendors.

It is clearly a good return on investment for any customer when they implement SolarWinds.

What's my experience with pricing, setup cost, and licensing?

The licenses start from USD 3000.00 and go up to USD 20,000.00 for the year. It's a perpetual license.

Nothing is free in SolarWinds, anything that you need is an additional cost.

When you compare SolarWinds to Broadcom, Broadcom has a simpler policy, you can install it and you don't have the complex licensing where you need a separate license for every little thing. 

Customers don't understand the complexity of the licensing when you need a separate license for the application and storage as an example. With SolarWinds, you have to pay for every feature.

What other advice do I have?

Improvements come as we are moving forward. Requirements also change with time.

There were times when we used to be a complete physical infrastructure. Most of the customers have now moved to a virtual infrastructure.

The requirements are also changing. In the last ten years, what I have seen is that SolarWinds is improving its product as per the demand of the customer.

SolarWinds is easy to implement and it has most of the information the customer is looking for, and the dashboard has the wow factor.

I think that every IT team should have to courage to try to implement it by themselves because it is not difficult.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
DB
Chief Executive Officer (CEO) at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Flexible infrastructure monitoring for gaining deep insight

Pros and Cons

  • "This product can monitor application environments no matter where they reside and provides capabilities for deep insight into infrastructure."
  • "This product has no real downside unless they fail to continue development of its capabilities."

What is our primary use case?

We primarily use this solution with customers who would like to have insight into their application environments. These environments could be on-premise, hybrid, in clouds, it does not matter where it resides. They want to have deep insight into the performance and availability of applications, databases, networks, VMware, Hyper-V, etcetera. It doesn't matter what they want to look at because all infrastructure components can be monitored using SAM. This product can monitor about 150 infrastructure components by default.  

What is most valuable?

The most valuable feature of the product is the monitoring capability. Basic infrastructure monitoring is a good start for using the product. For example, I like Microsoft monitoring and various components like SharePoint and Active Directory, which can be very important. But also it is very useful for monitoring Microsoft SQL Server environments. That only covers the surface approach to monitoring applications and servers. You can also monitor the underlying infrastructure. For example, you can monitor hardware components such as the health of your servers so that you know if they are functioning optimally or if they have some type of performance issue or failure. You can go a step further to get deeper insight into specific components. But it is a very good thing to start with APM (Application Performance Management) and to get into monitoring the underlying infrastructure of your system so you are aware of its condition.  

What needs improvement?

These tools are made for evaluation and monitoring. They were developed some years ago and they are still evolving, and what I would like to see is that they are made cloud-ready as soon as possible. It would be good at this point to have it so you can run them and use them in the cloud. That is actually already possible, but I want to make sure that they continue to mature that type of development and enhance the product's capabilities.  

What can and will be added in upcoming releases is that the product will support a few more well-known database flavors like Oracle SQL server. I would like to see an extension of that capability to other database flavors including freeware environments like MySQL, Progress, and MariaDB. I know for a fact that they will be adding these capabilities in the future for sure, and that is a great step forward.  

For how long have I used the solution?

 We have been using SolarWinds SAM (Server & Application Monitor) for six years.  

What do I think about the stability of the solution?

SolarWinds SAM is very stable. We are using it with hundreds or thousands of customers and there are no stability issues.  

What do I think about the scalability of the solution?

The product is very scalable. No problem with that at all.  

How are customer service and technical support?

The technical support is very good. We can access it 24/7 when we need to.  

How was the initial setup?

The initial setup is very straightforward.  

What's my experience with pricing, setup cost, and licensing?

Pricing is quite cheap. It starts at 2,440 euros. For that, you have the ability to monitor a couple of nodes. You also get one year of maintenance and support included in the price.  

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate SolarWinds SAM as a ten in regards to the total cost of ownership and quality. But being more modest because there is room for improvement I will rate it a nine.  

I would highly recommend this solution to users.  

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about SolarWinds Server and Application Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,608 professionals have used our research since 2012.
UM
IT Consultant at a tech services company
Consultant
Top 10
Has good configuration capabilities and very good monitoring

Pros and Cons

  • "The solution is great for monitoring. If something is going wrong, we can immediately find the root cause."
  • "The templates could use improvement. Currently, they are quite complex. They should have drag-and-drop functionality instead. It would make it easier to use."

What is our primary use case?

We primarily use the solution for Microsoft Exchange. We use it as a monitoring tool to query and monitor databases. Using the solution we are able to see what service is running or what services are not. It allows us to get a complete picture of the SIEM.

What is most valuable?

We find that the most valuable aspect of the solution is its configuration capabilities. It's quite simple. Users can configure Linux or Windows very easily.

The solution is great for monitoring. If something is going wrong, we can immediately find the root cause.

What needs improvement?

The templates could use improvement. Currently, they are quite complex. They should have drag-and-drop functionality instead. It would make it easier to use.

The technical support is slow to respond. They need to act on tickets faster.

For how long have I used the solution?

We have been using the solution for approximately three or four months. It hasn't been that long.

What do I think about the stability of the solution?

We've found the solution to be very stable. We haven't had issues with bugs, glitches or crashes. It's been very good.

What do I think about the scalability of the solution?

We've found the solution to be scalable.

We don't have users per se on the solution, as it's only meant to monitor. We have seven people on our team, and any one of us can use the solution to check and monitor everything as needed.

We use it on a daily basis.

How are customer service and technical support?

We've been in touch with technical support in the past to help us deal with the customization of reports, which is quite difficult on the platform.

Their support is, at times, difficult because of the time zone. For example, if we raise a ticket now, we won't get a response for seven hours. The delay isn't great for us.

Which solution did I use previously and why did I switch?

We previously used ManageEngine. It was not giving us what we needed, which is why we switched. With SolarWinds, we can even get great performance and good monitoring from MongoDB through SQL. 

How was the initial setup?

The initial setup was pretty straightforward. We found it rather easy.

In terms of setup, traditionally, to configure any single node, it takes about five to ten minutes.

In order to maintain the solution, a company would need at least two people: one to monitor performance and another to monitor the application itself.

What about the implementation team?

I was able to handle the entire implementation myself after going through and reading the documentation. I didn't need the outside assistance of an integrator or consultant.

What's my experience with pricing, setup cost, and licensing?

I don't have any information on pricing, as that is handled by our procurement team.

What other advice do I have?

We are using the latest version of the solution. I believe it is version 12.5.

If a company would really like insight into its database utilization or performance and why their servers are slow or why the database is not giving a proper response, this solution will help. It's perfect for revealing bottlenecks. You will have more visibility once you will install it in your environment. The solution will no doubt help other companies resolve issues very quickly.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CA
‎System Engineer at a tech services company with 11-50 employees
Real User
Top 20
Provides in-depth monitoring of services and processes and has pretty good scalability and stability

Pros and Cons

  • "Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes."
  • "Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports. I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on."

What is our primary use case?

We are using it for the monitoring of servers and applications. Currently, we are using version 2020.2.5.

What is most valuable?

Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes.

What needs improvement?

Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports.

I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on.

For how long have I used the solution?

It has been close to six years now.

What do I think about the stability of the solution?

It is really stable. We're making use of a polling engine. When the customer site is experiencing some slowness of the console or the server, they'll know that they have overutilized the resources. So, we'll try to give them recommendations on what to do to make it better.

What do I think about the scalability of the solution?

Its scalability is pretty good. There are a lot of users using SolarWinds. They are mostly financial institutions. We are trying to bring in more people to make use of the product. So, we try to do a comparison to what they have presently and how we can optimize for them.

How was the initial setup?

It was pretty much straightforward. Anybody who doesn't understand the basics of SQL can make use of the backend, but you need to have a little bit of experience with SQL before you can use the frontend for the reports.

The deployment takes up to an hour. Normally, the installation part will take around 45 minutes to complete. When it comes to the configuration part, it takes time depending on the devices you want to onboard to SolarWinds.

What about the implementation team?

I am a consultant, so I did the deployment. Its deployment and maintenance can be done by one person.

What's my experience with pricing, setup cost, and licensing?

Its licensing is on a yearly basis. It is just the standard price, but it can vary depending on the current rate of the dollar.

What other advice do I have?

I would rate it a nine out of 10 so that they improve on the report.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Michael Ernest
Senior Officer at a international affairs institute with 201-500 employees
Real User
Top 10Leaderboard
Stable with good alerts and a pretty straightforward setup

Pros and Cons

  • "The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent."
  • "In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now."

What is our primary use case?

The solution is used more or less for the servers for the network including monitoring the logs and all of those tasks.

What is most valuable?

The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent.

The initial setup is pretty straightforward.

What needs improvement?

In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now.

The pricing of the solution should be adjusted.

For how long have I used the solution?

We've been using the solution for two years now.

What do I think about the stability of the solution?

The solution has been working quite well. We haven't seen any problems so far. There aren't bugs or glitches. It doesn't crash or freeze. The product has good stability.

What do I think about the scalability of the solution?

We haven't seen any restrictions on scaling. If a company needs to scale with this solution, they can do so.

How are customer service and technical support?

We have yet to contact technical support. Most of the time the troubleshooting is done online, and therefore we haven't had the necessity to go through them yet. This is due to the fact that the department is not at that big of a scale yet, and therefore we've just set it up and started using it. We haven't found the need to contact technical support yet.

How was the initial setup?

The solution isn't complex to set up. It's pretty straightforward.

The deployment takes about a week. It doesn't take too long.

We have one person, more or less, that's handling the solution and can handle maintenance as required. 

What's my experience with pricing, setup cost, and licensing?

The cost should be a bit less. It's high right now, or higher than it should be.

What other advice do I have?

We're just a customer. We don't have a business relationship with the company.

We're using the latest version of the solution.

For small, small businesses, this solution will be good. However, if you want to go more complex, I would advise you to potentially explore other options.

So far, I would rate the solution at an eight on a scale from one to ten. We are still exploring its capabilities. It's still pretty new to us. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
TZ
Business Consultant. at a tech services company with 11-50 employees
Reseller
Top 5Leaderboard
Powerful tool for DBAs with support for Active Directory

Pros and Cons

  • "The most valuable feature is the Access Rights Manager."
  • "Support for the IBM Mainframe is needed."

What is our primary use case?

We are a distributor and solution provider, and this is one of the products that we implement for our clients. It is used for monitoring the performance of applications and infrastructure.

What is most valuable?

The most valuable feature is the Access Rights Manager.

It is a very powerful tool for database administration and management.

The support for Active Directory is good.

What needs improvement?

Support for the IBM Mainframe is needed.

For how long have I used the solution?

I have been working with SolarWinds Server and Application Monitor for two years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

It is absolutely scalable. We have worked on projects of different sizes for companies operating on local, national, and international levels. The smaller deployments include perhaps 10 network devices, 20 servers, and two network storage devices. We have done several medium-sized deployments with between 100 and 500 servers, including two data centers. 

How are customer service and technical support?

The technical support is nothing special. The service is available on a 24/7 basis, which is good enough for my market.

Which solution did I use previously and why did I switch?

I have worked with similar solutions including Zabbix, HPE Performance Manager, and Microsoft System Center Manager. I have good opinions of HPE and SolarWinds.

How was the initial setup?

This solution is simple to deploy. I do not need more than two or three hours to complete it.

I spend perhaps 30 minutes customizing it, making technical changes for the customer's environment and infrastructure. This can be done once we have all of the information that we need concerning the IT processes.

What's my experience with pricing, setup cost, and licensing?

I like the pricing for this SolarWinds product.

What other advice do I have?

There are several tools included in this solution including AppStack (Application Stack Management), PerfStack (Performance Analysis), and NetPath (Network Path Analysis).

This is an open platform so if there is something that it does not support then you can write your own scripts. You have the ability to include metrics from different systems, which is very good.

In summary, I like this product and I recommend it. SolarWinds is one of the best products on the market and if they eventually support the IBM Mainframe then it will be perfect.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor.
KY
Systems Architect at a tech services company with 501-1,000 employees
Real User
Top 20
Good at monitoring system-specific things and very stable and scalable

Pros and Cons

  • "It's good at monitoring system-specific things like ports, services."
  • "It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that."

What is most valuable?

It's good at monitoring system-specific things like ports, services. 

What needs improvement?

It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. 

In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that. 

For how long have I used the solution?

I have been using this solution for a few years. We installed it on a customer site when we first got the contract. We haven't done any upgrades.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. We have set up a lot of things, like 300 VMs and 10 to 15 different monitors. So, we are talking about a small number of monitors and a lot of VMs. It's kind of a big one.

How are customer service and technical support?

I am not sure. I'm not the person who tries to troubleshoot it. I don't think we needed much support. Only once there was a corruption in some kind of database, and a colleague of mine asked about how to solve it. Otherwise, we didn't need any technical support from them.

What's my experience with pricing, setup cost, and licensing?

Price can always be lower. It is neither on the expensive side nor on the cheap side. We have worked with them for a lot of years, so we get a discount due to the size of the installation. 

Which other solutions did I evaluate?

A customer is trying to move some of the VMs to Azure. It is the latest trend, and people are moving from on-premises VMs to cloud-based VMs.

Azure Monitor seems to be more powerful on the log analytics and the application level side, but it is less powerful on the systems side, for example, listening port or service.

What other advice do I have?

It's a decent solution for on-premises servers.

I would rate SolarWinds Server and Application Monitor an eight out of ten. It needs application-level monitoring and performance output. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AM
Senior Information Security Officer at a financial services firm with 1,001-5,000 employees
Real User
Top 20
Offers real-time node monitoring and is stable and powerful

Pros and Cons

  • "I'd rate technical support at eight out of ten. They are helpful and fast."
  • "It would be helpful if the solution could integrate more with the security compliances, like this IDSS, etc."

What is our primary use case?

We primarily use the solution for network monitoring.

What is most valuable?

The most valuable features of the solution are its real-time node monitoring and Help Desk's feedback.

It's a very powerful application that covers all areas.

What needs improvement?

It would be helpful if the solution could integrate more with the security compliances, like this IDSS, etc.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The solution is scalable. It's a license based scalability, but it is scalable. 

How are customer service and technical support?

I'd rate technical support at eight out of ten. They are helpful and fast.

Which solution did I use previously and why did I switch?

I didn't previously use another solution.

How was the initial setup?

The initial setup is very straightforward. We have five to six administrators.

What about the implementation team?

We had a consultant assist us with the implementation.

What other advice do I have?

We use the on-premises deployment model.

I would recommend the solution. It needs the proper sizing before implementation, and if you have done the proper sizing then you're all good.

I'd rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free SolarWinds Server and Application Monitor Report and get advice and tips from experienced pros sharing their opinions.