SolarWinds Server and Application Monitor Room for Improvement

Steven Khan
Infrastructure Monitoring Engineer at a tech services company with 5,001-10,000 employees
The nice thing about SolarWinds is that the company always looks to improve their products. Since they regularly update the software for stability and new features, it’s not easy to pinpoint items to improve unless they directly impact usability. It’s difficult to find a feature or capability of SolarWinds that needs improvement as they are consistently looking to make the product better. Through the Thwack community, they get great feedback from customers for feature improvements as well as ideas to use the product better in ways beyond original intentions. The community is pretty innovative regards to using SolarWinds. My experience is that if a feature directly impacts my daily routine, then the product needs improvement. So far, any issues I’ve had in the past have been rectified by Support, added as feature to correct, or new enhancements that never allow me to face problems reports by others. View full review »
Availability & Production Mgr, IT at a retailer with 5,001-10,000 employees
AppInsight needs to include more applications, the current list is very limited. Currently SolarWinds SAM offers AppInsight for modern versions of: IIS, Exchange, SQL Server. They have shown to be powerful and insightful tools. However, AppInsight needs to be offered for more applications: Citrix, SharePoint, AX, etc. View full review »

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