SolarWinds Server and Application Monitor Room for Improvement

Steven Khan
Infrastructure Monitoring Engineer at a tech services company with 5,001-10,000 employees
The nice thing about SolarWinds is that the company always looks to improve their products. Since they regularly update the software for stability and new features, it’s not easy to pinpoint items to improve unless they directly impact usability. It’s difficult to find a feature or capability of SolarWinds that needs improvement as they are consistently looking to make the product better. Through the Thwack community, they get great feedback from customers for feature improvements as well as ideas to use the product better in ways beyond original intentions. The community is pretty innovative regards to using SolarWinds. My experience is that if a feature directly impacts my daily routine, then the product needs improvement. So far, any issues I’ve had in the past have been rectified by Support, added as feature to correct, or new enhancements that never allow me to face problems reports by others. View full review »
Enginesyst678
‎System Engineer at a tech services company with 11-50 employees
We cater to all organizations in Nigeria. Most of the financial institutions in Nigeria are currently using this solution. Cellphone companies and telecommunication are also using it. The beautiful thing about the solution is, the OEM listens to customer reviews. The updates come very frequently, and most of the feedback that customers give is integrated within the upgrade or the update. I think that whatever concerns were have already been treated by the OEM. There is one feature that is a report writer. And they are currently trying to take it out from being a stand-alone application and integrating to the web. This doesn't give us the flexibility and it doesn't expand what we can get when it comes to reporting. So, putting it on the web is going to make it difficult to get some information. Leaving it where it is now will help us a lot. View full review »
PeterSerati
Group Chief Technology Architect at a tech services company with 51-200 employees
The custom reporting needs to be improved. Some custom applications cannot be monitored, and a lot more applications need to be included. The supported list of applications is very limited. For example, it supports the Windows version of JD Edwards, but not the Linux version of the same solution. Since it is the same application running on a different platform, it should work. The price of scaling this solution needs to be improved. I would like to have better support for Linux, and not be as dependent on Windows Servers. Even for non-Windows applications, it uses a Windows Server. View full review »
Find out what your peers are saying about SolarWinds, Microsoft, Oracle and others in Server Monitoring. Updated: October 2019.
372,124 professionals have used our research since 2012.
ITsecman67
IT Security Manager at oberig-it
The solution should implement something like a network configuration manager, or some baseline for server configuration. Many of my customers need a recommendation for server configuration. Implementing that as a feature would be perfect for them. View full review »
Mihai Cristea
CTO at Smart Factor
I had a problem with the price for a client. It was hard to understand the infrastructure and how many devices and how much storage they could get. In the end, we found a different license model for them. They should incorporate more artificial intelligence. There should also be more predictive features. View full review »
ITleadsys677
IT Leadership, System Management at a manufacturing company with 1,001-5,000 employees
We don't need additional features. The network performance monitors and configuration monitors work well for our company. We also use different software for server monitoring. So far, the solution works well for us as-is. View full review »
Find out what your peers are saying about SolarWinds, Microsoft, Oracle and others in Server Monitoring. Updated: October 2019.
372,124 professionals have used our research since 2012.
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