SolarWinds Web Help Desk Competitors and Alternatives

The top SolarWinds Web Help Desk competitors are
  • Zendesk
  • ManageEngine ServiceDesk Plus
  • JIRA Service Desk
Read reviews of SolarWinds Web Help Desk competitors and alternatives
IVerlaek
Real User
Director at a tech services company with 1-10 employees
Feb 26 2018

What is most valuable?

Transparency of the system helps both internal and external persons involved. Statistics allow us to deploy resources... more»

How has it helped my organization?

JIRA SD releases pressure on the IT department and generates statistics. It also makes the department more transparent... more»

What needs improvement?

In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work... more»

What's my experience with pricing, setup cost, and licensing?

Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited... more»

Which other solutions did I evaluate?

We previously used CRM systems, like Vtiger CRM and SugarCRM. These are not intended for a development department.

What other advice do I have?

Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the... more»
Fanky Christian
Real User
Director at Daya Cipta Mandiri Solusi, PT
Jun 28 2018

What is most valuable?

* Request management * SLAs * Business site We not only handle tickets, but also requests from many departments. All are easy to manage.

How has it helped my organization?

ServiceDesk Plus manages all our requests, both internal and external requests, for not only ticketing but also users' requests. We started by... more»

What needs improvement?

For ITIL functions, it should be more complex, including financial functions. We are expecting it to be easier for customization within... more»

What's my experience with pricing, setup cost, and licensing?

we implement the on premise servicedesk plus because it's affordable

Which other solutions did I evaluate?

We used open source ticketing, with limitation and need to enhance, so we migrate to servicedesk plus
Zendesk Logo
Zendesk
VincentGuibert
Consultant
Consultant en organisation & chargé de mission à l'international
Mar 31 2017

What do you think of Zendesk?

Valuable Features: Some of the valuable features are its agility, simplicity, and that it is a user-friendly product. • Improvements to My Organization: It helps us save costs, time, and energy. It improves the relationship with my customers. • Room for Improvement: There are various aspects of this product that need improvement such as its flexibility, price, and installation. • Use of Solution: I have used this solution for around three months. • Deployment Issues: We did encounter some deployment issues due to the complexity of the parameters. • Stability Issues: There were no stability issues. • Scalability Issues: At the very beginning, we had some scalability issues. • Customer Service and Technical Support: Customer Service: I would give the...

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