SolarWinds Web Help Desk Competitors and Alternatives

Get our free report covering ManageEngine, Atlassian, Zendesk, and other competitors of SolarWinds Web Help Desk. Updated: January 2020.
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Read reviews of SolarWinds Web Help Desk competitors and alternatives

SoheylNorozi
Real User
IT Consultant at a tech services company with 51-200 employees
Oct 03 2019

What is most valuable?

The most valuable feature of this solution is the assets management module. They correlate the assets with the user, and you can see the history of each asset, each transaction, and each feature for every individual user. The system can automatically create scheduled tasks, for example, maintenance… more»

What needs improvement?

The GUI for this solution can be better. This solution needs to have mobile application support added.

Which solution did I use previously and why did I switch?

I have experience with other solutions such as ManageEngine, but I choose the product which best matches the requirements.

What other advice do I have?

This is a good solution, but the GUI is really old-fashion and needs to be updated. I can use it, and it meets my requirements, but I expect it to be better. I would rate this solution a seven out of ten.
Get our free report covering ManageEngine, Atlassian, Zendesk, and other competitors of SolarWinds Web Help Desk. Updated: January 2020.
391,932 professionals have used our research since 2012.