SolarWinds Web Help Desk Competitors and Alternatives

Get our free report covering ManageEngine, Atlassian, ServiceNow, and other competitors of SolarWinds Web Help Desk. Updated: January 2021.
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Read reviews of SolarWinds Web Help Desk competitors and alternatives

SoheylNorozi
IT Consultant at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Oct 3, 2019
Good support for asset management, but the GUI is old-fashioned and needs updating

What is our primary use case?

We are a solution provider and this is one of the products that we provide to our customers. This solution is primarily used as a ticketing system, and for asset management. The deployment model varies based on the customer's requirements, although most of the deployments are on-premises.

Pros and Cons

  • "The most valuable feature of this solution is the assets management module."
  • "This solution needs to have mobile application support added."

What other advice do I have?

This is a good solution, but the GUI is really old-fashion and needs to be updated. I can use it, and it meets my requirements, but I expect it to be better. I would rate this solution a seven out of ten.
Get our free report covering ManageEngine, Atlassian, ServiceNow, and other competitors of SolarWinds Web Help Desk. Updated: January 2021.
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