SolarWinds Web Help Desk Previous Solutions

AR
Vice President Delivery & Operations at Rezilyens

I have also worked with ManageEngine, as well as Nagios. We primarily use Nagios for monitoring, whereas ManageEngine is used as a ServiceDesk tool, and ServiceNow is used for both a monitoring tool as well as a ServiceDesk tool.

ServiceNow has a large number of features that make it difficult to install and use.

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SoheylNorozi - PeerSpot reviewer
IT Consultant at a tech services company with 51-200 employees

I have experience with other solutions such as ManageEngine, but I choose the product which best matches the requirements.

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it_user587667 - PeerSpot reviewer
Founder Director at a tech services company with 51-200 employees

We previously used a home-grown solution that was replaced, owing to a lack of development effort.

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