It is a standard technical ticket raising.

We use this for our ticketing system for all the departments, not just IT but Data, HR, maintenance, etc. 

I am a consultant, and we are implementors. 

SolarWinds Web Help Desk is used mostly for monitoring purposes.

We are a solution provider and this is one of the products that we provide to our customers.

This solution is primarily used as a ticketing system, and for asset management.

The deployment model varies based on the customer's requirements, although most of the deployments are on-premises.

My primary use is to connect web applications through VPN.