SolarWinds Web Help Desk Primary Use Case

System Administrator at Colorado Coalition for the Homeless

We use this for our ticketing system, both in IT as well as the data team. The data team provides application support. It's used in HR and by Facilities. It's used for tickets for purchases. It's used not just in IT, but other departments too for tracking tickets.

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IT Consultant at a tech services company with 51-200 employees

We are a solution provider and this is one of the products that we provide to our customers.

This solution is primarily used as a ticketing system, and for asset management.

The deployment model varies based on the customer's requirements, although most of the deployments are on-premises.

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