SolarWinds Web Help Desk Pros and Cons

SolarWinds Web Help Desk Pros

Margaret Auld-Louie
System Administrator at Colorado Coalition for the Homeless
It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for.
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SoheylNorozi
IT Consultant at a tech services company with 51-200 employees
The most valuable feature of this solution is the assets management module.
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SolarWinds Web Help Desk Cons

Margaret Auld-Louie
System Administrator at Colorado Coalition for the Homeless
The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds.
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SoheylNorozi
IT Consultant at a tech services company with 51-200 employees
This solution needs to have mobile application support added.
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Find out what your peers are saying about SolarWinds, ManageEngine, Atlassian and others in Help Desk Software. Updated: May 2021.
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