Articles

User Assessments By Topic About SolarWinds Web Help Desk

Find out what your peers are saying about SolarWinds, ManageEngine, Zendesk and others in Help Desk Software. Updated: April 2019.
341,056 professionals have used our research since 2012.

SolarWinds Web Help Desk Questions

SolarWinds Web Help Desk Projects By Members

What is SolarWinds Web Help Desk?

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
SolarWinds Web Help Desk customers

Instacart

Sorry, no reviews are posted about SolarWinds Web Help Desk. Be the first to write a review. It's quick and easy!

If you work for SolarWinds and want to claim this page, contact vendors@itcentralstation.com.

Sign Up with Email