It is a scalable solution, and we have about 60 users. We only need one person, an engineer, for deployment and maintenance.

It seems pretty scalable to me. We're not a huge organization, we only have 700 some employees, but it seems to be able to handle quite a few tickets.

In my experience, I have used this solution in SMBs and large corporations, but I am not sure if it is enterprise-grade. For SMBs and large businesses, it is fine.

There are two types of users for this solution. There are technicians and there are end-users. My customers have medium-sized teams who use this solution, and it depends on their requirements.

SolarWinds is scalable as far as adding devices and servers. However, we were informed that in order to upgrade, we needed to completely reinstall it (this may have had to do with us not performing any upgrades during the two or three years following the initial installation).

I have not encountered any scalability issues. The solution scales well; currently is working for 60 help desk technicians (IT and non-IT) for over 2,000 users. IT technicians are from four domains: LAN, WAN, security, and desktops. Non-IT technicians include groups like admin, gate pass support, and facilities.