SolarWinds Web Help Desk Valuable Features
MA
Margaret Auld-Louie
System Administrator at Colorado Coalition for the Homeless
It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the "request" field, that will search the whole body of the ticket so I just put in some search terms of something I think is in the ticket. By doing that, I can usually find the ticket that I'm looking for.
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Anil Rao
Vice President Delivery & Operations at Rezilyens
The most valuable feature of this solution is the assets management module. They correlate the assets with the user, and you can see the history of each asset, each transaction, and each feature for every individual user.
The system can automatically create scheduled tasks, for example, maintenance every month or every week, based on tickets.
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Help Desk Software
April 2024
Find out what your peers are saying about SolarWinds, ManageEngine, ServiceNow and others in Help Desk Software. Updated: April 2024.
767,995 professionals have used our research since 2012.
- User interface
- Ticket management, including assigning techies, workflows, opening & closing of tickets, and the knowledge base
- Asset management
- Ticket dashboards
Buyer's Guide
Help Desk Software
April 2024
Find out what your peers are saying about SolarWinds, ManageEngine, ServiceNow and others in Help Desk Software. Updated: April 2024.
767,995 professionals have used our research since 2012.