SolarWinds Web Help Desk Valuable Features

Margaret Auld-Louie
System Administrator at Colorado Coalition for the Homeless
It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the "request" field, that will search the whole body of the ticket so I just put in some search terms of something I think is in the ticket. By doing that, I can usually find the ticket that I'm looking for. View full review »
IT Consultant at a tech services company with 51-200 employees
The most valuable feature of this solution is the assets management module. They correlate the assets with the user, and you can see the history of each asset, each transaction, and each feature for every individual user. The system can automatically create scheduled tasks, for example, maintenance every month or every week, based on tickets. View full review »
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