SolarWinds Web Help Desk OverviewUNIXBusinessApplication

SolarWinds Web Help Desk is the #28 ranked solution in our list of top Help Desk Software. It is most often compared to ManageEngine ServiceDesk Plus: SolarWinds Web Help Desk vs ManageEngine ServiceDesk Plus

What is SolarWinds Web Help Desk?

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
Buyer's Guide

Download the Help Desk Software Buyer's Guide including reviews and more. Updated: September 2021

SolarWinds Web Help Desk Customers


SolarWinds Web Help Desk Video

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ITCS user
Founder Director at a tech services company with 51-200 employees
Ticket management and dashboards are valuable. It integrates with other SolarWinds products.