SonarQube Customer Service and Technical Support

Steven Gomez
Lead Engineer at a pharma/biotech company with 1,001-5,000 employees
They do have a lot of information on their website for the parts that they're offering free. We don't have licensing but there is a lot of information, it's just a matter of digging for it and you have to infer a few things. With the proper amount of agony we've managed to get there. There are some subtleties as far as configuration parameters. It does it one way, but we'd really like to do it a different way. Finding that magic incantation to flip that switch is not always in bold print so to speak. Even for the freebie community which we're in, they haven't held back information. The information is out there to do some amazing stuff with it, but you've got to get your shovel and go dig it up. We do have some other licensed software and when you look for information on their product, all roads lead to them and when you get there, you log in with your account that costs tens of thousands of dollars. SonarQube isn't like that. They don't hold the information back but you just have to go find it on their website by yourself. View full review »
Jeff Ingalls
Automation Tool Specialist at a comms service provider with 1,001-5,000 employees
We haven't really had any issues, so I can't speak much about technical support. There is also a large community out there who uses it. View full review »
Inframan677
IT Infrastructure Head / Facilities Manager - ITIL V3 Certified ,Vmware Vsphere5 at a financial services firm with 51-200 employees
We have little or no interaction with technical support. View full review »
Find out what your peers are saying about SonarQube, Veracode, Micro Focus and others in Application Security. Updated: October 2019.
371,355 professionals have used our research since 2012.
Kiran Gujju
Cyber Security Architect (USDA) at a government with 10,001+ employees
The technical support is very good. When a product is good, we don't use them as regularly. View full review »
Daniel Hall
Technical Architect at a energy/utilities company with 1,001-5,000 employees
We have had no need to contact technical support. View full review »
Jeff Ingalls
Automation Tool Specialist at a comms service provider with 1,001-5,000 employees
I haven't had to use technical support. View full review »
AppSecAn0945
Application Security Analyst at a agriculture
We have not needed to use the technical support. View full review »
BvsReddy
Company Director at Alwyn Technologies
We have not required technical support for this solution. View full review »
Find out what your peers are saying about SonarQube, Veracode, Micro Focus and others in Application Security. Updated: October 2019.
371,355 professionals have used our research since 2012.
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