SonarQube Customer Service and Technical Support

Steven Gomez
Lead Engineer at a pharma/biotech company with 1,001-5,000 employees
They do have a lot of information on their website for the parts that they're offering free. We don't have licensing but there is a lot of information, it's just a matter of digging for it and you have to infer a few things. With the proper amount of agony we've managed to get there. There are some subtleties as far as configuration parameters. It does it one way, but we'd really like to do it a different way. Finding that magic incantation to flip that switch is not always in bold print so to speak. Even for the freebie community which we're in, they haven't held back information. The information is out there to do some amazing stuff with it, but you've got to get your shovel and go dig it up. We do have some other licensed software and when you look for information on their product, all roads lead to them and when you get there, you log in with your account that costs tens of thousands of dollars. SonarQube isn't like that. They don't hold the information back but you just have to go find it on their website by yourself. View full review »
Andrew Kew
Senior Java Developer at a financial services firm
I haven't used their technical support. View full review »
Risto Uibo
Senior Software Developer at a tech vendor
I had no direct contact with tech support by myself, but I haven't heard any complaints about it going around either. I guess it is adequate. View full review »
Daniel Hall
Technical Architect with 1,001-5,000 employees
We have had no need to contact technical support. View full review »
Rann Lifshitz
SW Automation Team Leader at a tech services company with 201-500 employees
They have very good documentation at the SonarQube site; during inquiries on possible purchases, the SonarSource team was very responsive. View full review »
Jeff Ingalls
Automation Tool Specialist at a comms service provider with 1,001-5,000 employees
I haven't had to use technical support. View full review »
AppSecAn0945
Application Security Analyst at a agriculture
We have not needed to use the technical support. View full review »
Saurabh Ahuja
Devops Engineer at a healthcare company with 10,001+ employees
Technicae22f
Technical Architect and Software Engineer at a tech services company
Noel Da Costa
Director at a consultancy with 10,001+ employees
ServiceLineLead817
Service Line Leader at a tech services company with 10,001+ employees
Customer Service: I can't rate because there was no customer service. Technical Support: The technical documentation is really good and the community is great and active. View full review »
Idan Adar
DevOps at a tech company with 10,001+ employees
The technical support team has experts on it. They are available on Twitter, Google Groups, and StackOverflow. View full review »

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