Sonatype Nexus Repository Customer Service and Technical Support

ColinStandish
Project Manager at a hospitality company with 10,001+ employees
Technical support is not perfect, but quite good. On a scale of one to ten, it's a seven or eight. They're generally responsive and knowledgeable. They aren't a ten because it's not always easy to get ahold of them by telephone. In a lot of the cases things have to be logged by email. As much as they are very responsive, on occasions when we've had some real outages, we haven't had the response times that we would expect the vendor to provide for a mission-critical tool. When we do get on and start working with them, the knowledge and attention to helping resolve the problem is really good. In fact, that part is excellent. View full review »
Christophe Arnaud
Engineering Manager at a tech vendor with 10,001+ employees
Technical support is very efficient. All the answers are provided very efficiently and very quickly. I have the feeling that support tickets are really of concern to their team and that they wish to provide the best support they can to the supplier. It's very comforting to know that there is a support team that is really listening to us and able to provide solutions very quickly for our problems. View full review »
Hagen Rahn
Senior Software Engineer at SYSTEMA Systementwicklung Dipl.-Inf. Manfred Austen GmbH
Technical support is very prompt. If we have a question we get the answer within a few hours. Within less than two hours I usually have a thorough answer. If it's a case where we need to do a conference call, they are very polite and helpful at that point as well. The last issue I had was an authentication issue. It was a basic question on how to perform some login strategies for our customer accounts. I wrote to my technical contact there and, within a few hours, I got a reply. We scheduled a phone call just to reduce the amount of time writing emails. I like the way they get to the root cause of any issue customers have and solve the issue with their best efforts. View full review »
Learn what your peers think about Sonatype Nexus Repository. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,794 professionals have used our research since 2012.
Architec9c59
Architect at a consultancy with 1,001-5,000 employees
Sonatype's technical support is excellent: Very fast response time, they're very knowledgeable. They know exactly what to advise us. They're very good. View full review »
Kulbhushan Mayer
DevOps Practitioner at a financial services firm with 5,001-10,000 employees
Technical support is effective. View full review »
SeniorApba61
Senior Application Architect at a financial services firm with 10,001+ employees
There were a couple of issues that we needed help with, that we raised with Nexus customer care, but the response was pretty fast. It was an excellent experience. View full review »
Anthony Evans
Chief, Enterprise Automated Deployment (EAD) Branch at a government with 11-50 employees
Tech support is fine, they're very responsive. View full review »
Yogesh Shetty
Senior Information Technology Specialist at a financial services firm with 5,001-10,000 employees
I talk to Camden from Sydney, and he's been helpful. I've never had any issues with him. Amar has been a very good support resource as well, including help with the documentation. View full review »
Learn what your peers think about Sonatype Nexus Repository. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,794 professionals have used our research since 2012.