SonicWall Capture Advanced Threat Protection Customer Service and Technical Support

JeffGrant
Vice President at a tech services company with 11-50 employees
While technical support is good, SonicWall had a recent layoff. This is a concern for us, because now we are missing the local presence from both the engineering and sales side. View full review »
Katlego Phogole
Business Solutions Consultant at Call IT Services
Technical support has been good. SonicWall is very responsive when you input any issues. View full review »
reviewer1211259
System Administrator at a construction company with 11-50 employees
I've had good experience with technical support. I receive regular updates and sometimes they call. We have a connection with SonicWall so they provide solutions. View full review »
Find out what your peers are saying about SonicWall, Palo Alto Networks, Fortinet and others in Advanced Threat Protection. Updated: June 2020.
425,338 professionals have used our research since 2012.
ITSuperv67
IT Supervisor at a construction company with 501-1,000 employees
Technical support has been fine. The last couple of times we've needed them, our issues were handled in a timely manner. All the challenges we have had have been resolved. View full review »
MuraliGovindarajan
Senior Manager - Information Technology at Bahrain Kuwait Insurance
Since we have the local partner, technical support is fine. Whenever we open a case, we are supported well (both from the local partner and SonicWall). View full review »
Reggie Viljoen
IT Administrator at Sandton Radiology
I have not had to use technical support. View full review »
MohammadAta
Technical Manager, NOC at TEXUM JORDAN
We haven't needed to contact customer support. View full review »
Find out what your peers are saying about SonicWall, Palo Alto Networks, Fortinet and others in Advanced Threat Protection. Updated: June 2020.
425,338 professionals have used our research since 2012.