SonicWall should promote their roadmap and improve their marketing to customers.

The support is good, but there is room for improvement.

We would like to get immediate alerts from the alerting system without using third-parties.

I would say the solution needs a much simpler user interface, but the functionality of the firewall is quite extensive. You do need the user interface to be that way, however, if there was a way to figure out how to make the user interface a little easier, that would be great. Right now, you can always watch tutorials to figure stuff out.

It does fare well against enterprise products.

There isn't any module or feature that I would say is deficient or is lacking. For us, it's just fine. If anything at all, it would be some very minor updates that need to be done, but in terms of changes, nothing comes to mind.

I don't think I can comment on what could be improved because I've only had experience with SonicWall. I know how to use other SonicWalls like Cisco zone but I don't have much experience in firewalls and I've never deployed other brands. 

There are many versions for SonicWall, like Sandbox and also various options for security policies. Sometimes customers are not aware of which protection is best for their business and SonicWall doesn't provide them with information on security features. 

To improve the product some kind of online training or platform would be helpful. If people had access to a training channel or website it would allow them to learn more about the product. 

At the moment it seems to be pretty good. I can't compare it to the competitors' products out there at the moment. I'm aware of Sophos Sandboxing, Sophos Sandstorm product as a similar solution. The advantage of the SonicWall product is that it uses three different virus checking engines, which we find is quite a strong advantage it has over some of the other products. 

Having an on-premise solution as well would be an option for some people, but they'll want to use a cloud solution for their sandboxing. Certain sites would want to keep all the checks done on an on-premise appliance. All the checking, rather than sending that up into a cloud engine.

They should have a virtual appliance that you could deploy on your own infrastructure or your own hosted infrastructure to do all of the virus checking and stuff. Then maybe you would be able to have more control over the files that are getting checked.

They should tie it in with analytics, they're doing a lot with the Google analytics stuff, which Capture is tying in with. They've got the product integrated in with the with email security appliance and the remote access appliances as well, which is quite a strong solution. 

The setup needs improvement. It needs to be made more user-friendly.

They don’t offer training for this solution. Instead, you have to jump in and figure it out and rely on Google searches for everything you want to learn about.

The price should be more competitive. 

I would like to have better documentation before starting with deployment because the deployment is a bit complex.