SonicWall NSA Room for Improvement

Manoj Nair
Tech Specialist at Select Softwares
In terms of improvement, they should consider changing the logic of how the rules are created. Everything is spread out into multiple pockets, so to speak; it should be more condensed. The technology is sound; I am not saying that it's brilliant, but it is very sound for most mid-range uses — it does a fantastic job. They should consider upgrading the capabilities within the GUI. The way the GUI is configured for creating rules, I would say they should consider making that a bit more flexible. That would really help a lot. View full review »
SSL
Senior IT Consultant at a tech consulting company with 51-200 employees
SonicWall has weaknesses. During its tenure with Dell, it was severely damaged (its reputation, innovation, etc.). It is now recovering, but it may take time to get competitive again. They are clueless in some regards, which is unfortunate as they have the potential. CPU: The CPUs are not able to compete with a similar price point to the Fortinet, WatchGuard, or Palo Alto product. Compare with the need to get 1Gbps throughput with full security (common nowadays), you are looking at NSA 5700. Wireless: What a disaster this has been historically. The new SonicWall will tell you it has been resolved and improved. It has improved - it actually works now, but performance is substandard. It is a terrible strategy to have a firewall act as an AP controller, in any case. Perhaps for an SMB, the integrated WiFi in their TZ series has a niche. Anti-spam: Do not even consider it. It leaks like a shower head. What a mess that offering is. It requires a specific Java version on the server side (do not update it, otherwise it will break). In any case, a firewall doing anti-spam might be a low cost solution, but it is not your best strategy. Logging/reporting: You need their analyzer to properly generate reports. This is an expensive, licensed feature, with a complex application or appliance back-end. MSP: They are not ready for managed security services. Their Cloud GMS product is weak, barely out of beta (buggy). VPN: Site-to-site is another problem area - Client-based VPN is another hot mess. Global VPN client issues and mobile connect issues. Do not even consider NetExtender - probably one of the most horrific, nightmare grade Java-based VPN clients. We have but all given up trying to make it work reliably. If VPN is important for you - look elsewhere. You have to pay for licenses (most competitive vendors include this by default). You will have 4 different methods, 3 different clients, 2 licenses and all of this to have a horrible VPN connectivity. No proper or modern 2FA for additional security. AVOID! AGSS / ATP: This is poorly implemented. A user will click to download a new type of file, and nothing happens. They have to wait an indeterminate amount of time, and try again to see if it works. It is so annoying, most clients avoid this capability, just nullifying the whole purpose of it. App Control: Be aware that either due to firmware updates, or bugs - app control will behave poorly (cause packet loss, or outright blocking) with normal and legitimate activities. Resetting and re-configuring it is the work-around (super annoying). View full review »
reviewer1120704
Manager with 51-200 employees
The product has a lot of bugs, actually. We are facing some issues with this product. The DPI SSL feature which is there, it is not working properly. The IRL, when it was installed, had us facing some issues. However, as they kept on uploading the images, the issues are starting to get fixed. They already have this feature of advanced capture, set rotation, and so it is a next-generation firewall only. They could improve on their software side. Their software, which is managing the hardware, it's not up to the mark. View full review »
Learn what your peers think about SonicWall NSA. Get advice and tips from experienced pros sharing their opinions. Updated: February 2021.
465,339 professionals have used our research since 2012.
reviewer1314267
Director of IT at a consultancy with 11-50 employees
Currently, I just have the basic modules turned on. I'd love to see how it works in terms of preventing more malware from getting through. We still get phishing emails that manage to come through from time to time. The solution could use a bit more security. We had issues with the VPN tunnel between two sites. It wouldn't stay up. That was a problem for us. They need to fix it if they find it happens across the board to other customers. View full review »
reviewer1112532
President at a tech services company with 1-10 employees
The Fortinet Firewall is not the easiest firewall to maintain, nor is to set up and configure. Checkpoint and Sonos are much easier. SonicWall, from my point of view is the same category as Fortinet. Checkpoint and Sonos are easier to use, but they don't have as many features as SonicWall. You can do zero-trust networking with SonicWall, but it's not easy. Also, their desktop anti-virus sucks. View full review »
reviewer1383846
IT Head at a construction company with 51-200 employees
Because this is an old device, the throughput needs to improve. Right now, the only problem is that since it eight years devices had to keep up with the latest technology. Most of the devices are now linked to the plants. That is one thing that can be improved. We also need to increase the throughput because the other devices are slower. The throughput will become slow. Since we're using VoIP, it tends to affect the voice quality. Even if you're using a quality service, it tends to decrease. We're going to replace them. Since this is already eight years old, so we're going to replace the hardware but with a different brand. View full review »
Flavio Soares
Senior Systems Administrator at Prodomax
The reporting solution from SonicWall is not the greatest. We have more than two firewalls and I expected we'd get more information from the reporting than we actually do. That area could definitely be improved. I've seen a couple of features on the firewall that I don't have use for because we're not a huge company, we're a 200-user company. The reporting feature is there, it would be nice if it was more detailed. The firewall itself has the reporting tool. Obviously, it's not as complete as the solution that they want to sell because they provide it for free. It means that you need to get the software separately in order to get a better understanding of what's going on in your firewall. A good additional feature would be improvement on the firewall reporting feature without needing extra software or extra expense. View full review »
Marcio Vieira
Solutions Specialist with 201-500 employees
The solution was deployed to suit all areas of the company. This product is unable to secure access to endpoints for our external employees. Our next plan will be to deploy a solution for visibility and control of 'shadow IT' applications and also to provide security for accesses outside our company. We plan to use another solution from SonicWall, such as Cloud App Security (CASB), to meet the needs of our external employees. View full review »
Shaik Parveez
Network Engineer at commit
The number of concurrent VPN users is too limited. SonicWall does not support DynDNS, yet this is an important feature for smaller companies that do not have a static IP address. It means that if the IP address changes then it would automatically be picked up by the firewall and it will assist with site-to-site VPN connections. View full review »
reviewer1384011
IT Manager at a educational organization with 51-200 employees
It doesn't require much improvement. The only improvement area is that cloud reporting, assessment reporting, and other reporting features should be available with the subscription. They should provide reporting features with the subscription base, which is currently not there. We bought the reporting tool, but there are some complications. They have made some changes to the application, and now the reporting management is completely on the cloud. View full review »
Hector Lopez
IT and Project Manager at Network Secure El Salvador
The content filter needs to be improved. I would also like to see better application filtering. When we are troubleshooting problems, we find that the logs we see are not sufficient. It makes it difficult to find out what the main issue is. It means that we have to search further or perform another test to see what happened. Technical support is in need of improvement. View full review »
RamaswamyK
M. I. S. Manager at Ruby Mills Ltd
It would be useful to have an application firewall that prevents the outside world from seeing your private IPs. You don't need to publicize your private IPs to the outside world, and you can create a barrier, like a proxy server. View full review »
reviewer1126683
IT Security Analyst at a outsourcing company with 51-200 employees
It would help us a lot of SonicWall sent us more information about the latest updates and things that are changing. I would like to have the capability for full active-active mode. View full review »
reviewer1385226
Solutions Architect at a tech services company with 51-200 employees
Having to deal with too many lower-level people in technical support means that it takes longer to resolve issues, so escalating support tickets should be faster. View full review »
Bishoy Habib
Senior Security Consultant. at Ingram Micro Inc.
* The cloud services may be in need of some improvement. * ADR needs to be added to the portfolio. * Some next-generation features are not included in the product. View full review »
reviewer942771
Owner at a tech services company with 11-50 employees
The pricing for this product in India is high and the fees should be reduced. The visual process needs improvement. Because of the price, our customers prefer PSA. The price is what needs to be addressed in the next release, it's the only that that matters. I would rate this solution a five out of ten. View full review »
Kelly Sietmann
Senior Manager Information Technology Infrastructure at a wholesaler/distributor with 1,001-5,000 employees
Initially, it may be difficult for some people to learn and become acquainted with it. I have been using it for a long time and find it straightforward to use. View full review »
Ravinder Singh
Senior Network Administrator at cogniter
The reporting feature could be better because most of the companies want to have the analytics included, which is something that you have to buy separately. View full review »
SathishKumar
Project Specialist at integra software
Vendor support needs improvement. The frequency of time and support should be increased. From a vendor perspective, we were expecting more support. When we experience a technical issue, it should be rectified immediately. We are facing a delay with response and resolution. View full review »
VarinderKUMAR
CISO at a manufacturing company with 10,001+ employees
The scalability is something that should be improved. View full review »
reviewer992610
IT Manager at a manufacturing company with 51-200 employees
Over time, this solution is becoming more complicated, and when I need support it often is not available. I would like U.S.-based technical support. VPN functionality needs to be improved. As it is now, I need to combine another SSL VPN with my firewall. I want it to be done very easily. View full review »
Balaraju K
Technical Lead at 64Network Security
There are a few areas that need improvement including the VPN, user management, and reporting. View full review »
Larry Williams
Owner/Founder at team one consulting
The filter settings are confusing and overly complicated. The user interface can be improved. View full review »
reviewer1062846
IT Services Coordinator with 11-50 employees
I feel that the SSL VPN client software needs a lot of improvement. View full review »
Learn what your peers think about SonicWall NSA. Get advice and tips from experienced pros sharing their opinions. Updated: February 2021.
465,339 professionals have used our research since 2012.