Technical support is great. They are helpful and responsive. We are quite happy with their capabilities.

I contacted technical support for issues related to firmware operations. 

Support is the best so I rate them a nine out of ten. 

The technical support for SonicWall NSa is a two on a scale of one to ten. It isn't good because SonicWall support will only call you if they have time.

The technical support team for this solution is very knowledgeable. They are able to fix issues. They understand what we are facing and they suggest very good options. They provide us very good support, and on a scale of one to five, I'm giving them a four to a five for technical support.

SonicWall NSa support is fine overall. My company always gets help from the local vendor.

SonicWall NSa has good technical support, so support-wise, I'm giving it a ten out of ten.

SonicWall NSa's technical support is quite good because they respond and solve our issues whenever we call them.

Technical support isn't bad, but it isn't the best. Sometimes, we don't receive the answers we're looking for, so we have to look it up on the internet. 

I would rate technical support as three out of five.

We've been in touch with technical support, ad currently, we find them to be below average in their support capabilities. Firewall support is just adequate. Right now, with COVID and everything, you are looking at 45 minutes to an hour to get the first technician on the phone. Often it takes two or three days to get it escalated. It's slow.

Technical support has been good. 

We are happy with SonicWall NSa's tech support. We have an account manager and whenever I run into any issues, I email him directly and he calls me within the hour. This is sufficiently fast for our needs. 

We've never contacted technical support in the past. We go through our vendor. We don't call SonicWall. 

I didn't use support over the last nine years, except for handling the device replacement itself. I needed a device replacement due to some damage, and they fulfilled my request and requirements. In terms of tasks such as configuration issues, I've never actually asked for assistance for those queries and therefore could not rate how helpful or responsive they are when they cover those matters. 

I have not contacted technical support. The partner has contacted the solution's technical support, as I am not a SonicWall expert.

SonicWall's sales support is much better than other vendors'. 

Level 1 and 2 support issues are handled by our in-house team, but for more complex, level 3 issues we utilise the vendor. The call response is great.

We have been very satisfied with the technical support. 

SonicWall support is good.

The support of the solution has been good. We normally go through our partner support but if anything is outside the limits of their knowledge then it gets passed onto the SonicWall support.

I have contacted their technical support, and I have received good support.

The technical support is great.

The support is mostly online that we have received from SonicWall NSa.

I rate the support from SonicWall NSa a four out of five.

I've never used SonicWall tech support. 

SonicWall has exceptional tech support. I would rate checkpoint support best, SonicWall next, and Fortinet would be third. I would give SonicWall's tech support a rating of 7.5 to eight.

The structure of dealing with them is good. Once you get through to a support person, the support is very good. But getting through, getting to the point where you have someone on the line can be difficult. 

Overall, they're good at their job and they speak English.

The level of tech support varies: sometimes you get lucky and they're exceptional, and sometimes it's somebody that isn't that good.

SonicWall's technical support is very responsive and helpful whenever we need support from them.

Tech support is okay, but the product needs much improvement.

We have a license for support. We can raise a ticket if we need any assistance from their support. They are good, and I am satisfied with their support. They always take care of customer satisfaction. There might be a delay or something, but at the end of the day, they resolve the issues.

When we have gone to the vendor for support, I don't think that the quality was very good. I would rate the vendor support a six out of ten.

I had to call support when one of my VPNs was failing. The VPN tunnel between two sites wouldn't stay up and they had us use a different security protocol.

They were very helpful. I found them to be quite responsive and knowledgeable. I don't think the problem with the VPN should have been there in the first place, however, that said, they did help us. I'd rate them, overall, at a nine out of ten.

During the Dell years, support was terrible. It has since improved.

I did not use the support from SonicWall NSa.

SonicWall support is good. I rate it 10 out of 10.

We did not require technical support.

I've never opened up a technical support case with the product. It's worked quite well, and we haven't run into trouble that would require us to reach out. I can't really speak to how helpful or responsive they are due to the fact that I have no experience with them.

The technical support is great. I've never had an issue where I've needed to wait more than a few minutes for them to fix it.

Technical support used to be very good and now we are dealing with long response times.  On a scale of one to ten today we are looking at a four or five instead of a nine or ten.

We use our Dell Partner who are slow, but efficient.

Our Dell partner have great technicians and they know the product. However they were slow to solve some problems because the GUI didn´t allow a fluent workflow/management.

I have never called support. I only called when we first purchased it, if I had a question. I have not found any difficulties when contacting them, or just because I contacted only lower support. Then since it is a user-friendly solution, I didn't experience any problems with the device.

We have had no interaction with their technical support.

Customer support requires additional engineers because their long response times are problematic. 

Technical support is good.

Their technical support is very good.

I had experience with support in the past and I found them to be helpful and responsive. I was very pleased with their level of assistance.

Support services are categorized by the criticality level. We had a few critical events, but each was attended quickly and efficiently.

The support that I get from SonicWall is good. They have supported us for more than ten years and we haven't faced any issues with them to this point.

We have regular contact with technical support.

When we send a support ticket, they respond to us within the day and resolve the issue.

They have a good response time.

The technical support was very responsive.

Technical support is good and it is available online as well as offline.

The technical support from SonicWall is good. However, if it were easier to access where you were not stuck in a queue of people and forced to escalate problems it would be a bonus. 

SonicWall technical support is quite good. As with all contact with any technical support, I always document the issue, who I spoke to and their response. This can prove to be very valuable if trying to demonstrate a longstanding issue. It helps to have in hand previous dates, case numbers, names of previous tech support with notes on what they said and details on the previous attempts to fix things. For the most part, SonicWall technical support can quickly identify and resolve most issues.

It is always there when we need it. They have a very good service.

The support offered by SonicWall is good. I would rate them a six or seven out of ten.

SonicWall NSa has excellent support.

Technical support is very, very good.

Level-3 technical support is good.

I do have experience with technical support. The last time I interacted with them was fine. They handled and resolved my case. 

Technical support has been very good, the few times we've needed it.

Good.

Technical support is excellent.

The technical support is very good.

I would give technical support a rating of seven out of 10. Their follow up is good. However, if the agent who is handling the case is not around, your support case will not progress. Hopefully, they can improve this.