The only thing that they could try to improve is the support for enterprise customers. Normally enterprises and SMBs can create a ticket, but for enterprises, SonicWall SMA needs to provide a global view, and this is what's currently missing. It's not even a question of timing. It's a question of the global vision because currently, it's lacking. They concentrate on the topic, but not on the means and not on the global picture. In most cases, there's something wrong with the integration of SonicWall SMA with other products, so that could also be improved.
Consultant at a tech services company with 501-1,000 employees
Jun 9, 2021
The solution has 2FA, it will generate a token and send it to an email, but multifactor authentication is not available. I would suggest that there should be MFA integration and provided with the appliance.
SonicWall's reporting isn't good. Reports should be part of a data plan. The login mechanism should be improved. It would be helpful if the client could use an agent to log in. An agent-server model would improve the performance of the RDB, which consumes a lot of bandwidth.
Enhancing live tracking capabilities could improve the product, particularly in monitoring user activity and request statuses in real-time on the web interface.
