SonicWall TZ Customer Service and Technical Support

Rias Majeed
CIO IT Security - Connectivity at Exceed NetSec LLC
I would rate technical support a seven out of ten. View full review »
ITSuperv67
IT Supervisor at a construction company with 501-1,000 employees
We used it on one occasion. It was quite straight forward. We have a 24/7 support service option. The people who provided support were very efficient. View full review »
Vpcoffice0877
Vice President & Chief Information Officer at a aerospace/defense firm with 10,001+ employees
While the product is fine, I find that there is no support. We purchased a license renewal and have not been able to apply it, even though I have raised this relatively simple issue with them. The lack of support is having me look into other solutions to replace SonicWall. View full review »
Learn what your peers think about SonicWall TZ. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.
John Sturman
Technologist at Digifabshop (Hudson, NY)
Their technical support is excellent. View full review »
Svein Jensen
Senior Engineer at KDsystems
I haven't tried technical support yet, so I haven't needed support yet on anything. View full review »
Umut Erol
Partner at 0ve1
We don't need any technical support. We don't have any tickets. We don't have any calls. Customer support is not a problem. View full review »
ShaikSajid
Network & System Engineer at Construction Products Holding Co.
I've had a good experience with technical support. View full review »
MuraliGovindarajan
Senior Manager - Information Technology at Bahrain Kuwait Insurance
The SonicWall TZ support is okay overall but could be improved in many ways. View full review »
Darrel Harvey
Vice President with 11-50 employees
We haven't used tech support, at least, not that I'm aware of. We outsourced all of our IT stuff. They may have used it, but I'm not aware of anything. View full review »
Khaled Elbendary
General Manager at sysguard
The technical support is very good. View full review »
Khizar Iqbal
IT Engineer at Asia General Contracting
Technical support is not good. If we send complaints to the SonicWall support they don't provide good support for us. You can't call them by phone. View full review »
Bruce Bower
President with 11-50 employees
Technical support is very good. Sometimes it takes a little bit of time to get to them, but once you get to them they're pretty good. View full review »
Essam Alhanini
IT Admin at a healthcare company with 11-50 employees
I don't get the support that I need from SonicWall. View full review »
Learn what your peers think about SonicWall TZ. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.