With the main firewall routing there, we can do connectivity point-to-point. On the low bandwidth we can connect in all the branches with my corporate office.
IT Supervisor at a construction company with 501-1,000 employees
Jul 12, 2018
We use the content filter quite a lot because it's an office setting. During working hours, we like to censor the sites users can visit so it increases productivity. Therefore, the content filter has been good for us.
The feature with SonicWall that I have found most valuable is that all the models have the same interface. We don't need to learn different interfaces in the smaller or bigger models.
From a support perspective, if we're talking tech support I think Silver Partners, Gold Partners, Platinum, whatever level, should have a different number to call. End users can call tech support over at SonicWall if they've paid for support as part of their AGSS or whatever services they bought. The end-user can call, or we can call, however, I don't want to be calling the same line that an end user's calling. I don't want the same response time. I need a different level of expertise.
Pre Sales Security at a tech services company with 201-500 employees
Feb 7, 2022
Support for SonicWall TZ needs improvement, particularly the time it takes before you're able to speak to a support person, e.g. you have to wait for at least 30 minutes on the phone.
IT Supervisor at a construction company with 501-1,000 employees
Jul 12, 2018
It would be good if Analyzer would be part of the stock license, so even if a layperson is getting the device, he or she doesn't forgets about ordering the Analyzer because it's already there.
In an upcoming release, SonicWall could improve by adding cloud management for all devices for free or at a nominal cost. Currently, they have a cloud management platform but is not free. We have the MySonicWall portal for purchasing from them for software updates and renewals.
