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Balaji Desai
Head Information Technology at a manufacturing company with 501-1,000 employees
Real User
Top 20
User-friendly, reasonably priced, and good threat prevention, but the technical support needs improvement

Pros and Cons

  • "The most valuable feature is the user-friendly navigation."
  • "The VPN that is available in the new version is a bit bulky and slower in speed."

What is our primary use case?

The primary use case is to protect all of the internal users from cyber attacks.

What is most valuable?

The most valuable feature is the user-friendly navigation.

What needs improvement?

As compared to other firewalls, they should provide an unlimited number of users for the SSL VPN.

The VPN that is available in the new version is a bit bulky and slower in speed. It should also be easier to use.

The SD-WAN feature should be enhanced, similar to Fortinet FortiGate.

For how long have I used the solution?

I have been working with this solution for six months.

We have just upgraded TZ to 350.

What do I think about the stability of the solution?

We are not able to use the VPN. It has limitations. It comes with a certain number of users and we have to spend a lot for VPN accessibility.

How are customer service and technical support?

The technical support is not very good. There is a facility called Geofencing where you can block IP addresses or certain countries.

When contacting their technical support, the technical support said that such a facility is not available in this firewall.

Another issue we had with technical support was when we wanted all of our VPN users to be migrated from our old firewall to this firewall, but somehow, technically they failed to do it. We had to configure it manually.

The technical competency of technical support is a bit on the lower side.

How was the initial setup?

The initial setup was straightforward.

We have two engineers to maintain and deploy this solution.

What's my experience with pricing, setup cost, and licensing?

The price is fair.

What other advice do I have?

If it is used for internal users, it is very good as a firewall. But if it has to be used for VPN, it will be a bit costly and the VPN may be bulky. 

Using the VPN is not recommended, but as a firewall for blocking threats, it's good.

I would rate SonicWall TZ a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Rajendra Burla
Manager IT/ System Administrator/ Network Administrator at Indsec
Real User
Top 20
Provides all required security features and the ability to block anything we want to block

Pros and Cons

  • "We are able to block whatever we want to block by using this product. It provides all required security features, such as content filtering, VPN, in one box. Before switching to SonicWall, we had specified all required features."
  • "It could be made more user friendly."

What is our primary use case?

We are using this firewall with content filtering and other features. 

What is most valuable?

We are able to block whatever we want to block by using this product. It provides all required security features, such as content filtering, VPN, in one box. Before switching to SonicWall, we had specified all required features.

What needs improvement?

It could be made more user friendly.

For how long have I used the solution?

We have been using SonicWall products for around ten years. Specifically, we have been using SonicWall TZ for the last five years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is fine in terms of scalability.

How are customer service and technical support?

Their technical support is good. For technical support, sometimes we write directly to SonicWall, and they provide the solution. We sometimes also contact our vendor for support. 

Which solution did I use previously and why did I switch?

We used GajShield previously. The product went down once, and the GajShield team was unable to provide the support. That's why we replaced the product. 

How was the initial setup?

Its installation is very easy. It took around four hours to install it.

What about the implementation team?

Implementation was done by me with some help from the vendor. I also manage this solution and use it on daily basis. We have an AMC contract with SonicWall, and we renew it directly with them. 

What's my experience with pricing, setup cost, and licensing?

Its pricing is okay as compared to other solutions.

What other advice do I have?

We have been using this product for around ten years, and we are very comfortable with this product. I would recommend this product based on your requirements. 

I would rate SonicWall TZ a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Roy Haddad
Director at FOXMINDS Solutions LLC
Real User
Top 20
Effective content filtering, interface easy to navigate, and excellent customer support

Pros and Cons

  • "The most valuable features have been content filtering, and the interface is easy to navigate and to use."
  • "The log sections could be done more clearly."

What is our primary use case?

We use the solution for internet access, content filtering, point-to-point tunnels, and bandwidth management.

What is most valuable?

The most valuable features have been content filtering, and the interface is easy to navigate and to use.

What needs improvement?

The log sections could be done more clearly.

I would like there to be the ability to manage content filtering on a per-user basis or by using the application as we normally would for all users. Currently, it is applied to a group of users and I do not think it is reliable or performing as good as it should.

For how long have I used the solution?

I have been using this solution for approximately 12 years.

What do I think about the stability of the solution?

I have found this solution reliable and stable.

What do I think about the scalability of the solution?

The solution is scalable. Our client's user usage sizes vary. We have clients with five to 200 users using the solution. The number of connections is not limited and there is always room for expansion.

How are customer service and technical support?

The technical support is excellent.

Which solution did I use previously and why did I switch?

We previously used Microsoft before SonicWall. We switched because this solution has more features, such as embedded content filtering.

How was the initial setup?

The initial setup is easy.

What about the implementation team?

If you are not using a vendor or implementation team it can take a maximum of three hours for a medium-size company of 50 users.

What's my experience with pricing, setup cost, and licensing?

The price is fair for the solution for the quality you receive.

What other advice do I have?

I would recommend this solution because it is easy to use and the configuration is simple.

I rate SonicWall TZ an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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VB
Senior Network Engineer at a healthcare company with 501-1,000 employees
Real User
Great throughput, no packet loss, but has feature limitations

Pros and Cons

  • "The site-to-site VPN connections, content filtering, and in our current remote working situation, SSL VPN remote desktop connectivity are the most valuable features."
  • "The areas we would like to see improvement include more features available similar to the equivalent FortiGate appliance, e.g. SSL encryption and inspection. Two-factor authentication capability would be another additional feature that could be included in the next release."

What is our primary use case?

Our primary use cases are a site-to-site VPN connection, content filtering and in addition SSL VPN connectivity for remote desktops.

How has it helped my organization?

It provides our organization with very low throughput.

What is most valuable?

The site-to-site VPN connections, content filtering, and in our current remote working situation, SSL VPN remote desktop connectivity are the most valuable features. 

What needs improvement?

The areas we would like to see improvement include more features available similar to the equivalent FortiGate appliance, e.g. SSL encryption and inspection. Two-factor authentication capability would be another additional feature that could be included in the next release. 

For how long have I used the solution?

I have been using SonicWall for 2 years. We have utilized SonicWall appliances for the last 7 years.

What do I think about the stability of the solution?

The overall stability has been good, there were no issues or concerns from the viewpoint.

What do I think about the scalability of the solution?

We size our appliance based on the number of users, in this solution the TZ appliance was suitable for 30-40 users.

How are customer service and support?

We experienced a very good level of support from the vendor and they have assisted us in real time via remote session when needed.

How was the initial setup?

The initial setup is very straightforward. It took approximately 3-4 hours.

What's my experience with pricing, setup cost, and licensing?

In comparison to competitors the license price is higher and as a suggestion, for 10-15 users potentially provide a free basic license.

Which other solutions did I evaluate?

We did evaluate the Fortinet FortiGate equivalent option.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ON
Diretor Comercial at a retailer with 1-10 employees
Real User
Very stable, good support, easy to configure, and useful for content filtering and defining application rules

Pros and Cons

  • "Content filtering and application rules are the most valuable features. It is also easy to configure."
  • "Its pricing can be better. It is very expensive."

What is our primary use case?

Our clients use it for VPN, firewall, antivirus, and content filtering purposes. We have its latest version.

What is most valuable?

Content filtering and application rules are the most valuable features. It is also easy to configure.

What needs improvement?

Its pricing can be better. It is very expensive.

For how long have I used the solution?

I have been using this solution for around ten years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. I didn't have any issues with scalability. Our clients are small organizations with 20 to 40 users.

How are customer service and technical support?

Their technical support is very good. I also like its documentation, which is easy to access.

Which solution did I use previously and why did I switch?

Our clients have been using different solutions, such as pfSense, and they migrate to SonicWall TZ because it has more security.

How was the initial setup?

Its initial setup is simple. The duration depends on the number of users and configuration, but it usually takes around 12 hours. We have three or four people for its deployment.

What's my experience with pricing, setup cost, and licensing?

Its price is very high, which makes it difficult to convince the clients to buy this solution.

What other advice do I have?

I would recommend this solution for implementing security. I am satisfied with this solution. It meets our expectations.

I would rate SonicWall TZ a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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MB
Owner at IT CARE
Real User
Good management console and we are happy with the throughput

What is our primary use case?

We are a solution provider and the SonicWall TZ firewall is one of the products that we implement for our clients. We also use it for our company.

What is most valuable?

We are familiar with the console and it is good to work with. We are very happy with the throughput.

What needs improvement?

We have been facing issues with reporting. We use to have a free tool for reporting, but now there is a licensing fee. 

For how long have I used the solution?

I have been using SonicWall TZ for the past eight years.

What do I think about the stability of the solution?

I would say that SonicWall TZ is stable, as we have not had many issues with it.

What do I think about the scalability of the solution?

We have not needed to scale.  We regularly…

What is our primary use case?

We are a solution provider and the SonicWall TZ firewall is one of the products that we implement for our clients. We also use it for our company.

What is most valuable?

We are familiar with the console and it is good to work with.

We are very happy with the throughput.

What needs improvement?

We have been facing issues with reporting. We use to have a free tool for reporting, but now there is a licensing fee. 

For how long have I used the solution?

I have been using SonicWall TZ for the past eight years.

What do I think about the stability of the solution?

I would say that SonicWall TZ is stable, as we have not had many issues with it.

What do I think about the scalability of the solution?

We have not needed to scale. 

We regularly have between 60 and 70 users in our company. Our customers for this product are small and medium-sized businesses.

How are customer service and technical support?

We are very much happy with the support.

We do not often need technical support, but it is available from the local distributor or through the SonicWall portal.

Which other solutions did I evaluate?

In the future, we will be looking for a cloud-based replacement for this device.

What other advice do I have?

This is a product that we recommend, and also suggest that people upgrade their old devices to this model.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
JP
Engineer at a pharma/biotech company with 501-1,000 employees
Real User
Top 20
A scalable product that is designed well, easy to set up, and has good technical support

Pros and Cons

  • "The most valuable features are security and technical support."
  • "The monitoring is a little bit confusing."

What is our primary use case?

This firewall makes up part of our security solution.

What is most valuable?

The most valuable features are security and technical support.

What needs improvement?

The pricing is of this solution is high and could be reduced to make it more competitive.

The monitoring is a little bit confusing.

For how long have I used the solution?

I have been using SonicWall TZ for three years.

What do I think about the stability of the solution?

We have had no problems with stability.

What do I think about the scalability of the solution?

This is a nice product in terms of scalability.

How are customer service and technical support?

The technical support is good. If I call on the helpline then a technical person will assist us.

How was the initial setup?

The initial setup is very easy. If a person knows some networking and about access levels then they will be able to configure it.

What's my experience with pricing, setup cost, and licensing?

The price is high compared to some other solutions.

Which other solutions did I evaluate?

My license is about to expire and I am currently searching for a new solution. As we expand and open new offices, I am looking to change the whole setup.

What other advice do I have?

In summary, this is a very good product and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PB
WCOIL/IT Department at Lima Central Catholic
Real User
Real-time bandwidth monitoring, website blacklisting, and IE Intrusion prevention

Pros and Cons

  • "It lets me monitor in live time if someone is 'hogging' bandwidth."
  • "I would like to see lower antivirus pricing."

What is our primary use case?

The primary use case for this solution is as a Network Firewall.

How has it helped my organization?

This solution protects the network. It lets me monitor in live time if someone is 'hogging' bandwidth. It lets me block websites, and the list goes on.

It is a very nice tool to have on the school network.

What is most valuable?

The most valuable features are for the protection of data, and IE Intrusion on the network.

What needs improvement?

I would like to see lower antivirus pricing.  So far I haven't found any situation that I needed anything else added/included.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

Good

What do I think about the scalability of the solution?

Good

How are customer service and technical support?

Always very good!

Which solution did I use previously and why did I switch?

No, have always used Sonic Wall here.

How was the initial setup?

Straight forward.  Had an existing Sonicwall.

What about the implementation team?

In house.

What's my experience with pricing, setup cost, and licensing?

Easy setup, good support, reasonable pricing.

Which other solutions did I evaluate?

No.

What other advice do I have?

Very satisified.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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