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SonicWall TZ OverviewUNIXBusinessApplication

SonicWall TZ is #10 ranked solution in best firewalls. IT Central Station users give SonicWall TZ an average rating of 8 out of 10. SonicWall TZ is most commonly compared to Fortinet FortiGate:SonicWall TZ vs Fortinet FortiGate. The top industry researching this solution are professionals from a comms service provider, accounting for 28% of all views.
What is SonicWall TZ?
The secure, sophisticated SonicWALL TZ is widely deployed at small businesses, retail, government, remote sites and branch offices. It combines high-performance intrusion prevention, malware blocking, content/URL filtering and application control.

SonicWall TZ was previously known as Dell SonicWALL TZ.

SonicWall TZ Buyer's Guide

Download the SonicWall TZ Buyer's Guide including reviews and more. Updated: November 2021

SonicWall TZ Customers
AeroM_xico Delta TechOps, Unimat
SonicWall TZ Video

Archived SonicWall TZ Reviews (more than two years old)

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SS
Network & System Engineer at Construction Products Holding Co.
Real User
Offers good security and monitoring features

Pros and Cons

  • "I find the security we are able to do with the policies to be valuable. The monitoring is valuable as well."
  • "Full monitoring obviously needs to be improved. We need full monitoring covered under the security licensing."

What is most valuable?

I find the security we are able to do with the policies to be valuable. The monitoring is valuable as well.

What needs improvement?

Full monitoring obviously needs to be improved. We need full monitoring covered under the security licensing. The license should include reporting and monitoring. It shouldn't be an add-on, it should just go along with it. They should also make the monitoring easy to manage. Sometimes we need reports. We need some live monitoring decisions on how it's going down. We should take the live report from the SonicWall itself. I want to display the report under our monitor so I can monitor firewalls outside our area.

For how long have I used the solution?

I've been using the solution for six years.

What do I think about the stability of the solution?

It's very stable and working fine.

What do I think about the scalability of the solution?

The solution is very scalable. We don't plan to increase the usage right now. We have sufficient coverage. We don't plan future deployment.

How are customer service and technical support?

I've had a good experience with technical support.

Which solution did I use previously and why did I switch?

We haven't been using a different solution previously. We were using some antivirus software and some firewall software. We decided to implement SonicWall because it has good support and a good reputation in our area.

How was the initial setup?

Initially, the setup is not so straightforward but we managed to make it work. Deployment was not so fast. It has initially taken two days, then after that, an hour or so. You only need one person for deployment.

What about the implementation team?

Initially, we could only implement with the support from the reseller but then afterwards we handled it by ourselves.

What was our ROI?

I've seen great ROI since implementing it.

Which other solutions did I evaluate?

We considered many products, and afterwards, we found SonicWall to be the best solution.

What other advice do I have?

We're using a variety of different models. The solution is very simple and works great and is working fine in the regions that are here.

I would rate the solution a nine out of 10. If it had better reporting functionality, I would give it a 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Rias Majeed
CTO IT Security - Connectivity at Exceed NetSec
Real User
Top 5
The product's modular nature is a huge plus, but work is needed on the ransomware application

Pros and Cons

  • "Once it's configured properly, the solution is unbreakable."
  • "They should consider working a bit more on their ransomware application."

What is our primary use case?

The primary use is for protecting the internet for client-to-search sites. We also use site-to-site VPN, and it segregates the traffic.

How has it helped my organization?

We are an integrator and a solution provider. We implement this and other solutions for our customers.

What is most valuable?

The most valuable features are the UTM, site-to-site VPN, and client-to-site VPN. The site-to-site VPN allows us to connect between the branches. We also use the global VPN client and the local VPN client.

I find most of the features are useful.

What needs improvement?

In some places, we face problems, especially in the client VPN portion. There are certain places where we are not able to contact. We don't have the lease line, static IP addresses, or dynamic IP addresses. This is an area of concern.

Another thing which I don't like about SonicWall is that it tries to bypass the resellers. That is not good. SonicWall suddenly calls the client, goes to them directly. That is not a good thing.

They should consider working a bit more on their ransomware application.

For how long have I used the solution?

I've been using the solution for more than five years.

What do I think about the stability of the solution?

The solution, once it's configured properly, is unbreakable. The only thing is that on the dynamic DNS we are facing some problems. Fortinet is doing much better, compared to SonicWall because they have their own data center and the dynamic DNS is working better. It provides a much better and more stable VPN. This is dependent upon third-party servers. If their server is down then we're finished. We depend upon them, and we have to wait for some time. This is a big problem.

What do I think about the scalability of the solution?

Scalability-wise, with most of the mid-range solutions, there is no scalability. If you want to upgrade, you have to upgrade it. One good thing about SonicWall is the modular nature of the product. That means you can buy whatever part of the solution you want. That is one beauty of it. If you don't want IPS, you don't have to buy the IPS. That option, that's much better than anybody else.

How are customer service and technical support?

I would rate technical support a seven out of ten.

Which solution did I use previously and why did I switch?

We did use a previous solution, but the client wanted to switch. 

How was the initial setup?

The initial setup was complex. It is not so straight forward. It's not tough like others, but still, they can improve on it.

Deployment takes, depending upon the concentration, anywhere from half a day to two days, depending upon the password you need to deal with for all the configuration. If everything is not the same, like you have UTM features and all those things, it may go up to one day, depending upon the configuration. If the training is also added into it, two, three days including training and assistance.

What about the implementation team?

We are a reseller. I've been doing this for three years. I set up most of the firewalls, and we work with the company and also we have direct end users. We work as a consultant for other IT companies.

For deployment, in terms of staff, the maximum you need, depending on the project, would be two to three people. Sometimes it will be enough even to use one or two people. A lot of that depends on requirements. 

What's my experience with pricing, setup cost, and licensing?

License renewals come in around $35,000 to $45,000. That's the retail price.

Which other solutions did I evaluate?

When it comes to marketing this type of solution to customers, we try to focus more on the Fortinet side. However, if they are already invested in a solution like SonicWall then we continue with the same thing.

What other advice do I have?

If the client is using SonicWall, we use SonicWall as well, for reliability. If they're using Fortinet, we try to use the same thing and try to minimize the cost, that's how we work.

In terms of advice, I would say that you have to look at the entire solution. There are certain things which SonicWall cannot do. SonicWall doesn't support ADSL because of security reasons but sometimes you need it, you want a little bit, you need to have that option to be working. Unfortunately, that option is not there, but sometimes you need it. Therefore, you have to evaluate the requirement.

Also, sometimes the quality is not so good. We have trouble sometimes with SonicWall. Unfortunately, sometimes the normal way of getting into the remote connectivity doesn't work because it's on a data correction. Or we only need to get into another specific connection. SonicWall doesn't support this connection. If we can't access the VPN we can't establish a check with the VPN. There was an incident like that and we had to take another break and then finish the product. You have to evaluate all this and then implement it. It's not possible to just not do something because SonicWall cannot. If it's for security you have to do it, there is no other option.

I would rate this solution between a six and seven out of ten. More work can be done on the servers, and the VPN areas also. It's a little bit confusing on the route side. I think the routes need to be cleaner, better. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Learn what your peers think about SonicWall TZ. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,382 professionals have used our research since 2012.
KI
IT Engineer at Asia General Contracting
Real User
Offers good protection and support for my network

Pros and Cons

  • "They give good protection to my network and support it."
  • "I currently have two of the issues from SonicWall. One issue is that the IP is not the public IP. Sometimes it moves to an alternate source and I have to refresh the new IP then we can go on."

What is most valuable?

Most of the features are valuable. They give good protection to my network and support it. It has a good facility with side to side VPN and everything. I use it in all my offices.

What needs improvement?

I currently have two issues from SonicWall. One issue is that the IP is not the public IP. Sometimes it moves to an alternate source and I have to refresh the new IP then we can proceed.

For how long have I used the solution?

I've been using the solution for the past three years.

What do I think about the stability of the solution?

The solution is stable. I like it. The TZ600 is good. I've had no issues or problems. We have about 100 users at the moment.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and technical support?

Technical support is not good. If we send complaints to the SonicWall support they don't provide good support for us. You can't call them by phone.

How was the initial setup?

It's easy to install. I don't remember exactly how long the deployment took.

What other advice do I have?

My advice would be if you're buying this product, you will have to look up the security design. There are not a lot of firewalls up on the market, but I've found SonicWall to be reliant.

I would rate this solution 9 out of 10. It's good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Svein Jensen
Senior Engineer at KDsystems
Real User
Easy to use and has a straightforward setup

Pros and Cons

  • "No negative impression of the scalability."
  • "The small business line has less PPS throughput."

What is our primary use case?

We use it for a variety of businesses and schools.

How has it helped my organization?

Its ease of installation has improved my organization. That's what I do most. I install the firewalls.

What needs improvement?

I don't have anything that I would say needs improving at the moment. The small business line has less PPS throughput and that's what you're going to lose on when you use WatchGuard. So they need to improve the throughput of the firewall in the small business line.

Easy to explain : 

                                 WatchGuard T70 vs SonicWall TZ600 
Firewall Throughput :       4Gbps          vs      1.9Gbps
Price :                             610€            vs       973€

For how long have I used the solution?

I have been using this solution since 2015.

What do I think about the stability of the solution?

I've only ever had one problem. I have a bank that has two NSAs in high availability. The only time I had a problem was with the high availability from the update. That's the only time. And that was last month. I did an update. I disabled the high availability and we reset it, the firewall, and installed the config again. And updated it one by one.

What do I think about the scalability of the solution?

I have no negative impression of the scalability.

How are customer service and technical support?

I haven't tried technical support yet, so I haven't needed support yet on anything.

Which solution did I use previously and why did I switch?

Moved to new Employer.

How was the initial setup?

The initial setup is straightforward. I deploy at least one solution a month, to different sites. You only need one person for deployment.

What about the implementation team?

I did the implementation myself.

What's my experience with pricing, setup cost, and licensing?

The pricing is where you might lose to WatchGuard now. I'm looking into moving some parts over to WatchGuard because they are on the small business side. But if you compare the TZ300 and 400 series against WatchGuard series, they are the same, but there is a price difference between them.

Which other solutions did I evaluate?

I wasn't a part of any decision making in terms of options. 

What other advice do I have?

We use a variety of models, from the TZ300, up to the NSA 2600. For businesses, I recommend TZ400.

I would rate the solution 8 out of 10. I would rate WatchGuard itself 10, because I really like that product, and the ease of use. And when I say ease of use, I mean I know that product in and out. And it's very easy to set up external sites with the system management tool that comes free with WatchGuard.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
MuraliGovindarajan
Senior Manager - Information Technology at Bahrain Kuwait Insurance
Real User
Powerful unified threat management for enterprise networks

Pros and Cons

  • "The features that we have found most valuable in SonicWall TZ are the intrusion and brute force attack prevention."
  • "The log analyzer in SonicWall TZ is something that they need to improve upon."

What is our primary use case?

SonicWall TZ is a UTM. We use it for unified threat management. It helps us a lot, although the software needs to be installed on a better machine to do the analysis.

How has it helped my organization?

The log analyzer in SonicWall TZ is something that they need to improve upon. With other firewalls, they have built-in storage. We also need to retain the logs for analysis.

With SonicWall TZ, these features are less when we compare it to other solutions.

What is most valuable?

The features that we have found most valuable in SonicWall TZ are the intrusion and brute force attack prevention.

What needs improvement?

This product has room for improvement in the cloud version. Also, the support could be better. Otherwise, SonicWall TZ is good for us.

The additional feature I would like to see included in the next release of SonicWall is a better analyzer. That would be more helpful. Then people will stay with SonicWall.

For how long have I used the solution?

We have been using this firewall solution for almost 10 years now.

What do I think about the stability of the solution?

We like the product. SonicWall TZ is stable and serving the purpose required.

What do I think about the scalability of the solution?

The scalability of SonicWall TZ is good. It's easy-to-use and straightforward. One or two admins should be sufficient for user management.

How are customer service and technical support?

The SonicWall TZ support is okay overall but could be improved in many ways.

Which solution did I use previously and why did I switch?

We were using Cisco previously.

How was the initial setup?

The initial setup was straightforward. Deployment here is quite simple. We were using Cisco products previously.

What other advice do I have?

SonicWall TZ firewalls are very easy to use. It's a next-generation firewall. Compare products in terms of the features. With SonicWall TZ, we get more value for the money.

On a scale from 1 to 10, I would rate this solution an eight. The analysis meter and other important features are still missing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Khaled Elbendary
General Manager at sysguard
Reseller
The technical support for the end user was reduced because the wipe action was already controlled

Pros and Cons

  • "The stability is very nice."
  • "There can be an improvement in analysis and reporting. We need enhancement on the reporting side."

What is our primary use case?

We use the solution as a next-generation firewall, protecting our websites, our studio, protecting our network from attacks and also content filtering for our youth, our users on the network, and also a gateway anti-virus.

How has it helped my organization?

The technical support for the end user was reduced because the wipe action was already controlled. Also, the gateway antivirus prevented any virus from getting onto PCs or laptops. The administration of our network is very efficient.

What is most valuable?

I've found content censoring to be the most useful.

What needs improvement?

There can be an improvement in analysis and reporting. We need enhancement on the reporting side.

For how long have I used the solution?

I've been using the solution for 10 years.

What do I think about the stability of the solution?

The stability is very nice. We have around fifty people using the solution.

How are customer service and technical support?

The technical support is very good.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We used administrative documents from the website of SonicWall. There was no need for anything else. Deployment took one or two hours, but we had a planning session first. Without that, implementation would take a long time.

What's my experience with pricing, setup cost, and licensing?

Licensing costs have been around $2,000. There are no other costs above the standard licensing fees.

What other advice do I have?

I would recommend this solution, it's a good solution. I would rate it 8 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Umut Erol
Partner at 0ve1
Real User
Easy to use solution that enables us to write rules for our network firewall

Pros and Cons

  • "The feature we found most valuable in SonicWall TZ is that it is user-friendly for an administrator."
  • "We would like to improve the rules configuration in SonicWall TZ. Sometimes the rules don't work."

What is our primary use case?

We use SonicWall TZ to write rules for our network firewall. You can use the matrix. It's easy to use.

How has it helped my organization?

We like the graphic user interface on SonicWall TZ. We use matrix principles to improve our organization.

What is most valuable?

The feature we found most valuable in SonicWall TZ is that it is user-friendly for an administrator.

What needs improvement?

We would like to improve the rules configuration in SonicWall TZ. Sometimes the rules don't work. We cannot prove that the rules don't work. Maybe they can improve that. 

Sometimes you write a rule in SonicWall and users are not able to use YouTube, Facebook, or Instagram. Users can see YouTube or Instagram for a while, but five minutes later, they cannot visit the sites.

The additional feature I would like to see included in the next release of this solution are analyzers. They can put it in the software, i.e which users are in which sites.

We need to see which users are on which sites simultaneously. In this edition, it's hard to see. You can just see the IP address. FortiGate has 40 analyzers. Maybe SonicWall can put it in the license for at least three.

For how long have I used the solution?

We have been using SonicWall TZ for five years.

What do I think about the stability of the solution?

We have shifted to SonicWall on our customers' sites and sometimes they're not reliable or stable. I don't see SonicWall TZ as stable. It happened after the Dell company bought SonicWall. I see this stability problem rarely, not often.

What do I think about the scalability of the solution?

SonicWall TZ is scalable. The scalability is very good.

How are customer service and technical support?

We don't need any technical support. We don't have any tickets. We don't have any calls. Customer support is not a problem.

How was the initial setup?

The initial setup is not complex. It's easy. It's about the scale of the company. If we have just 15 employees, the setup takes almost one hour. If the company has 100 employees, it is three hours.

It's the user management that the company wants. They just want to let people go to the internet. If there are no rules or no constraints, it does not take time. It's easy to deploy.

What other advice do I have?

On a scale from one to ten, I would rate this product a nine. You can always improve some things.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
it_user1031991
IT Admin at a healthcare company with 11-50 employees
Real User
Offers threat protection but their technical support is not responsive

What is our primary use case?

Our primary use for SonicWall TZ is for a network firewall and for threat protection.

What needs improvement?

With SonicWall TZ, they should make the interface useful for the user. This needs to happen very soon because now the interface is not sufficient.  When I need to apply some features, I get many tasks and too many to create objects.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

SonicWall TZ is stable.

What do I think about the scalability of the solution?

Our IT administrator is just one person, me.

How are customer service and technical support?

I don't get the support that I need from SonicWall.

Which solution did I use previously

What is our primary use case?

Our primary use for SonicWall TZ is for a network firewall and for threat protection.

What needs improvement?

With SonicWall TZ, they should make the interface useful for the user. This needs to happen very soon because now the interface is not sufficient. 

When I need to apply some features, I get many tasks and too many to create objects.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

SonicWall TZ is stable.

What do I think about the scalability of the solution?

Our IT administrator is just one person, me.

How are customer service and technical support?

I don't get the support that I need from SonicWall.

Which solution did I use previously and why did I switch?

I didn't use any other solutions previously.

What other advice do I have?

From one to ten, I would rate SonicWall TZ a seven for the end user experience. Other products have unlimited end users, but in SonicWall TZ there are just two admin users.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
SH
Vice President & Chief Information Officer at a aerospace/defense firm with 10,001+ employees
Vendor
A lapse in technical support has me looking for a new solution

Pros and Cons

  • "I have found this solution to be easier to use when compared to other products, such as those offered by Cisco."
  • "The lack of support is having me look into other solutions to replace SonicWALL."

What is our primary use case?

Our primary use case for this product is for remote access to smart-building solutions that we implement.

How has it helped my organization?

I have found this solution to be easier to use when compared to other products, such as those offered by Cisco.

What is most valuable?

The most valuable feature of this solution is that it is easy to install and maintain.

What needs improvement?

The support for this product has to be improved.

With what I use, I don't really require any other features.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We have not had any issues with the stability of this product. We have additional sites, aside from the smart-building, and we haven't encountered any hardware failure.

What do I think about the scalability of the solution?

In terms of scalability, it is scalable to a certain extent. The downside is that one of the models has fiber-optic connections, but the other platforms do not support it.

How are customer service and technical support?

While the product is fine, I find that there is no support. We purchased a license renewal and have not been able to apply it, even though I have raised this relatively simple issue with them. The lack of support is having me look into other solutions to replace SonicWall.

How was the initial setup?

The setup is very easy compared to other platforms, where with Cisco or Huawei you have to move from one application to another. I did not have the training, but for me, it was really easy to use. The implementation took a few hours. 

While every site is different, based on what I have implemented it takes just a single engineer to deploy and maintain this solution.

What's my experience with pricing, setup cost, and licensing?

The product pricing is relatively good, compared to other products, including the licenses. However, if you do not get support then the cost of the outlay is not really relevant.

Which other solutions did I evaluate?

We use other platforms including those offered by Cisco and Huawei. I had been looking into small firewall solutions that are capable of handling fiber-optic connections, rather than just Copper. I didn't want to pay for the premium platform just to use fiber-optic connections. However, the capability is not there on smaller platforms, including this one.

We chose this solution because it is easier to use than others.

What other advice do I have?

Currently, SonicWall is our primary solution. To me, it can no longer be the primary because if I need support then I may not get it. With other products, it is quite simple.

For any new projects that I'll be working on, I will not be using SonicWall. This is simply a business decision that is based on my experience. I am responsible for the design, implementation, maintenance, and moving forward with the customer. If I am not happy then I cannot implement the solution because it will not help me in the future.

To be honest, when it comes to integration I would rate this product a nine out of ten. But, because of the lack of support, overall, I can only rate it one out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
John Sturman
Technologist at Digifabshop (Hudson, NY)
Real User
Algorithm detects and deals with any kind of malware that comes into our network

Pros and Cons

  • "I have found the stability of this product to be excellent."
  • "An additional feature that I would like to see is reporting that includes metrics to give me more information about the number of viruses that it has actually detected and interrupted."

What is our primary use case?

Our primary use case for this solution is to protect our network.

How has it helped my organization?

This product has a really good algorithm to find and deal with any kind of malware that comes into our network. We have had no incidents at all of any kind of piracy, corruption, etc.

What is most valuable?

In terms of features, I find that this product has good configurability. It also does its job really well.

What needs improvement?

I find that the user interface for the product configuration needs improvement. It is not intuitive when you are trying to figure out how to get something done.

An additional feature that I would like to see is reporting that includes metrics to give me more information about the number of viruses that it has actually detected and interrupted.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

I have found the stability of this product to be excellent. It is very stable, and nothing goes wrong. It just works.

What do I think about the scalability of the solution?

I imagine that the product is very scalable, but what we are using is probably one-tenth of its capacity. We have around fifty users.

How are customer service and technical support?

Their technical support is excellent.

Which solution did I use previously and why did I switch?

We did not use a different solution prior to this one.

How was the initial setup?

The initial setup was straightforward. It took us under ten minutes to deploy, from taking it out of the box, plugging it in, and having it up and running.

Beyond this initial setup, everything is automatic and it does not require maintenance.

What about the implementation team?

I handled the installation myself, with some help from their technical support.

What was our ROI?

I imagine that we have seen a return on our investment, but it is invisible. It is a firewall and we haven't suffered any loss. Had we, then it would have been a lot more than the cost of the device and the license. As far as I'm concerned it pays for itself instantly.

What's my experience with pricing, setup cost, and licensing?

The pricing was a factor for us, and we felt that the price was good.

The licensing cost is on an annual basis, and there are no additional costs.

Which other solutions did I evaluate?

I did some research on other solutions, and I found that they were all pretty much similar. I was having a very hard time choosing an alternative, so I went with what we already had in place.

What other advice do I have?

My advice to others who are implementing this solution is to take advantage of their technical support.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
MC
SME, IT Consultant & Founder with 11-50 employees
Real User
Has the best ease of use I've encountered in my limited experience

What is our primary use case?

This was for a small business with roughly twelve 5x8 employee users. This is not a healthcare client but they do value their security.

How has it helped my organization?

We bought a T115 which was working fine, but when we went to renew the contract, it jumped to twice the amount. I asked why and was told the two-year-old model was being discontinued. My option was to upgrade to a SOHO or TZ. Not only was this a waste of money, but it also made me look bad.

What is most valuable?

SonicWall does have the best ease of use I've encountered in my limited experience. It's easy to set up.

What needs improvement?

The hardware is outdated and very slow. They are far behind Sophos and even FortiGate when it comes to hardware.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Bruce Bower
President with 11-50 employees
Real User
Provides the cost-effective level of sophistication we need in firewall protection

Pros and Cons

    • "I would like them to make the interface a little bit easier to use so you can find out where in the heck you're going instead of having to go to 15 different places to get something installed."

    What is our primary use case?

    Firewall protection from the internet.

    How has it helped my organization?

    It allows us to be a little bit less worried about what's coming in and it does the same for our clients too.

    What is most valuable?

    It's sophisticated enough without breaking the bank.

    What needs improvement?

    I would like them to make the interface a little bit easier to use so you can find out where in the heck you're going instead of having to go to 15 different places to get something installed.

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

    It's very stable.

    What do I think about the scalability of the solution?

    For the small clients that we're using it for it has quite a bit of capability. We don't need anything more.

    How is customer service and technical support?

    Technical support is very good. Sometimes it takes a little bit of time to get to them, but once you get to them they're pretty good.

    What other advice do I have?

    Important criteria, when selecting a vendor, are that the product has

    • to be one that my small clients can afford
    • the capability of doing what needs to be done
    • good quality and good technical support
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    LQ
    IT Supervisor at a construction company with 501-1,000 employees
    Real User
    It is very stable with no issues. The firewall has been up for the past 35 days non-stop.

    Pros and Cons

    • "We use the content filter quite a lot because it's an office setting. During working hours, we like to censor the sites users can visit so it increases productivity. Therefore, the content filter has been good for us."
    • "It is very stable with no issues. The firewall's been up for the past 35 days non-stop. It's performed great. It has performed as it should perform."
    • "It would be good if Analyzer would be part of the stock license, so even if a layperson is getting the device, he or she doesn't forgets about ordering the Analyzer because it's already there."

    What is our primary use case?

    It is a multi-setting tool. We have about 50 users at any point in time. So far, we haven't had any problems.

    How has it helped my organization?

    We use the content filter and the SSL VPN: 

    • The content filter has increased our productivity, especially during working hours. We don't have users spending time on social media during working hours. This means productivity is good. 
    • Then, when the guys are offsite, they are still able to work without taking any breaks due to the SSL VPN that we use.

    What is most valuable?

    We use the content filter quite a lot because it's an office setting. During working hours, we like to censor the sites users can visit so it increases productivity. Therefore, the content filter has been good for us.

    We have been using the SSL VPN as well, because most of our people do travel. They go for rest and recuperation approximately every six weeks, and they are offsite for about 10 days. More often than not, they need to login, or get onto shared drives, to do some work.

    What needs improvement?

    SonicWall Analyzer needs a different license. It would be good if Analyzer would be part of the stock license, so even if a layperson is getting the device, he or she doesn't forgets about ordering the Analyzer because it's already there. 

    This is what we realized that over the last few months. We tried to pull some analysis, and without the Analyzer, we couldn't. Now, we are in the process of buying the additional license. It would have been better embedded from the beginning.

    For how long have I used the solution?

    Three to five years.

    What do I think about the stability of the solution?

    It is very stable with no issues. The firewall has been up for the past 35 days non-stop. It's performed great. It has performed as it should perform.

    What do I think about the scalability of the solution?

    Scalability is fine. Our needs do not vary regarding scalability. They are constant. We have about 50 users.

    How are customer service and technical support?

    We used it on one occasion. It was quite straight forward. We have a 24/7 support service option. The people who provided support were very efficient.

    Which solution did I use previously and why did I switch?

    The main company has been using SonicWall for awhile. When we setup our local office in Ghana, we decided to use what was being utilized in the main office for the local office.

    How was the initial setup?

    The initial setup was very straightforward. The wizard was helpful. It took less than an hour and a half to set it up and have at least the basic functions apparent. The primary set-up took less than two hours, then we were up and running.

    What's my experience with pricing, setup cost, and licensing?

    SonicWall has authorized distributors in our country. They have about two or three distributors in the country, so it makes it a bit easier. What we do is to request a quotation from these distributors, then we do a value for money analysis and see which one of them is giving us a competitive price.

    Getting licenses in our country, Ghana, is not easy. Though, once we have them, adding them is quick (about a day).

    Overall, the cost is great.

    Which other solutions did I evaluate?

    No, because we chose SonicWall because they are on our main company's vendor.

    We did decide to go with SonicWall TZ instead of SonicWall NSA, because the SonicWall NSA is bigger and more costly.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user823308
    Vice President with 11-50 employees
    User
    Provides protection with ease of use and flexibility

    Pros and Cons

    • "The most valuable feature is the protection available, and then ease of use and flexibility."
    • "The market seems to be going to a cloud-supported, new generation of firewall products. I think that's probably going to be important to us, the next time around."

    What is our primary use case?

    It is used as firewalls are normally used and performance has been outstanding. We've been very happy with it. 

    How has it helped my organization?

    It has provided the necessary security, that's what it's there for.

    What is most valuable?

    I really don't know. I'm not really an IT person, per se, but I would say number one is the protection available, and then ease of use and flexibility. Those would be the top three.

    What needs improvement?

    I'm not an IT guy. What I will say is that the market seems to be going to a cloud-supported, new generation of firewall products. I think that's probably going to be important to us, the next time around.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    It has been, to the best of my knowledge, trouble-free.

    How are customer service and technical support?

    We haven't used tech support, at least, not that I'm aware of. We outsourced all of our IT stuff. They may have used it, but I'm not aware of anything.

    Which solution did I use previously and why did I switch?

    We've used nothing but SonicWall, up until now.

    What other advice do I have?

    I would say the most important criterion, when selecting a vendor, is probably the technology utilized.

    The one we've got now is five years old. The next generation with the cloud-based signature and operation... I know SonicWall has what they call Capture, which is advanced threat protection type stuff. I think that is probably what we're going to be looking at next.

    There are certainly a lot of options out there, and there are a lot of good options. I would say, stick with a name brand, whether it's SonicWall, or Check Point, or Palo Alto, or Cisco - any of those. You need to stick with a big name brand that is at the forefront of things.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    DO
    IT Manager
    User
    Enables us to centralize our servers so they can provide applications to different locations and users.

    What is most valuable?

    The main features are support and security.

    How has it helped my organization?

    We have several locations, each with a VPN to a central office. SonicWall provides each location with its own security and provides our company with the ability to centralize our servers so they can provide applications to all the locations and users.

    What needs improvement?

    The SonicWall is somewhat misunderstood due to its being a lot more complicated to use and set up. A simpler interface would help this issue.

    For how long have I used the solution?

    We have been using this solution for four years.

    What do I think about the stability of the solution?

    There were no stability issues.

    How are customer service and technical support?

    I would give technical support and rating of 8/10. Most of the time support is with foreign staff and can be hard to understand.

    Which solution did I use previously and why did I switch?

    We have not used a different solution since I have been with the company.

    How was the initial setup?

    The initial setup was somewhat complex. The interface can be a little hard to get used to and understand.

    What's my experience with pricing, setup cost, and licensing?

    It is not cheap, but it is probably one of the best secure firewalls. You get what you pay for!

    What other advice do I have?

    Shop around and make sure you need this level of security. Have lots of time to get to know this device because the rewards are plenty.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
    Real User
    Review about Dell SonicWALL TZ

    What is most valuable?

    Easy to use GUI
    VPN (Site-to-Site and Client-to-Site)
    Gateway Security
    Built in A/V options
    Content Filtering

    How has it helped my organization?

    The site-to-site VPN allows for consistent communication between sites.

    Upgrading the OS is easy and they alert you when an upgrade is available.

    Content filtering and gateway security has help reduce visiting unwanted websites and attacks.

    Logging helps track down issues bandwidth hogs.

    What needs improvement?

    I would love to see a more detailed logs and filtering.

    Wireless versions have week signal strength in comparison to other wireless routers.

    For how long have I used the solution?

    5 years

    What do I think about the stability of the solution?

    Absolutely no issues with stability. I try to reboot them every 6 months to a year for good measure, but not because I have to.

    What do I think about the scalability of the solution?

    Most of the TZ series are for small to mid size office. I would not recommend these for large to enterprise solutions. I do use one currently for a small community school of 250 students with no issues.

    How are customer service and technical support?

    Customer Service:

    I have not worked with their customer service.

    Technical Support:

    Excellent customer service. Very knowledgeable.

    Which solution did I use previously and why did I switch?

    This has been a great solution and have never bothered trying anything else. I do have a few Cisco ASA installs, however the cost is a bit higher and more complex to implement.

    How was the initial setup?

    Setup is quite straight forward. There are some deeper more complex setups that can be implemented. These more complex setups can be achieved through their support or a quick google search.

    What about the implementation team?

    I personally implemented the solution.

    What was our ROI?

    I like to think that the TZ series has the best bang for the buck. Full of features and options that you need to control security with out breaking the bank. Perfect solution for smaller businesses.

    What's my experience with pricing, setup cost, and licensing?

    Sonic Wall has an a la carte pricing model. There are many features and options that you may not need or want and therefore no need to pay for them

    The only problem with this model is that it does now use a yearly subscription model. Although the router itself may be less expensive than other competitors, you may spend more in subscriptions.

    Product support will require a yearly maintenance.

    Which other solutions did I evaluate?

    I only work with SonicWALL TZ and Cisco ASA.

    What other advice do I have?

    Sonic Wall OS is very easy to use but still has all the options and features you need to implement your security.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user574446
    Network Admin at a tech services company with 51-200 employees
    Consultant
    Easy to configure.

    What is most valuable?

    Easy to configure. Good for any organization.

    How has it helped my organization?

    Always saves time for any implementation. IT guys never have lots of time for R&D in some live box.

    What needs improvement?

    Content filtering, Load balancing. Bandwidth management.

    For how long have I used the solution?

    5 years.

    What was my experience with deployment of the solution?

    Never.

    What do I think about the stability of the solution?

    Once.

    What do I think about the scalability of the solution?

    No issues.

    How are customer service and technical support?

    Customer Service: 7/10 Technical Support: 9/10

    Which solution did I use previously and why did I switch?

    Technical support and it wasn't fit for our organization.

    How was the initial setup?

    What is most valuable?

    Easy to configure. Good for any organization.

    How has it helped my organization?

    Always saves time for any implementation. IT guys never have lots of time for R&D in some live box.

    What needs improvement?

    Content filtering, Load balancing. Bandwidth management.

    For how long have I used the solution?

    5 years.

    What was my experience with deployment of the solution?

    Never.

    What do I think about the stability of the solution?

    Once.

    What do I think about the scalability of the solution?

    No issues.

    How are customer service and technical support?

    Customer Service:

    7/10

    Technical Support:

    9/10

    Which solution did I use previously and why did I switch?

    Technical support and it wasn't fit for our organization.

    How was the initial setup?

    Never, it's so easy.

    Which other solutions did I evaluate?

    Disclosure: My company has a business relationship with this vendor other than being a customer:
    ITCS user
    Co Owner and Managing Director at R3INVENTATE GROUP sprl at R3 CyberSecurity
    Consultant
    The devices are not as good as others, but the price and business model are attractive.

    What is most valuable?

    The MSSP partnership program is valuable, but is still too expensive. The devices are not as good as others, but the price and business model are attractive.

    How has it helped my organization?

    We were focused on traditional service provider model, so if one customer ask us to implement an NGFW, we look for the best solution for the client within the market. After getting in contact with Dell Spain, they proposed us to become MSP partner, so we consider to improve our business model to MSSP model.

    What needs improvement?

    Support is not as good as should be. An NGFW is supposed to use all the functions, so they must be considered as a must. If you switch on all of them, the system is working under the spected figures...

    For how long have I used the solution?

    I have done a benchmark for around two months. The 500 is still working after benchmarking. We were looking for a solution for a law firm to be able to communicate in a safer mode.

    What was my experience with deployment of the solution?

    The figures are not valid when you active all the functionalities. So, an office with only 15 workstations is not able to work with a TZ500, which is supposed to be for up to 40 workstations.

    What do I think about the stability of the solution?

    They are stable if you are not very demanding, if so, they become unstable.

    What do I think about the scalability of the solution?

    I don't think they are designed to scale, but I haven't tested it.

    How are customer service and technical support?

    Customer Service:

    6/10 - they are not providing the same support level as before.

    Technical Support:

    I haven't used it, but they have contacted me several times to offer their help.

    Which solution did I use previously and why did I switch?

    I was looking for the best solution for my customer and I found a better one after implementing SonicWALL. I have been a user, administrator and certified architect of Cisco, Checkpoint, StoneSoft, Fortinet, Sophos, Juniper, and most of them are focused for massive environments, not for SMEs.

    How was the initial setup?

    It was straightforward, but I had to make a few changes to adapt it. However, every installation is different so, you need to adapt.

    What about the implementation team?

    It was an in-house implementation.

    Which other solutions did I evaluate?

    I didn't choose this product.

    What other advice do I have?

    Consider Sophos solution or maybe Fortinet if you don't need the Sophos extra features.

    Disclosure: My company has a business relationship with this vendor other than being a customer: R3CyberSecurity.com is a Dell partner, but we have several partnership agreements with different vendors, so we are independent Managed Security Service Providers.
    it_user277950
    Network Consulting Engineer with 501-1,000 employees
    MSP
    Its easier to deploy and configure than other options, but the GUI configurations and menus are not intuitive.

    What is most valuable?

    The affordability.

    How has it helped my organization?

    It's provided security and a VPN connection.

    What needs improvement?

    GUI configurations and menus are not intuitive, thus making it difficult to identify dependent configurations completion.

    For how long have I used the solution?

    I've used it for two years.

    What was my experience with deployment of the solution?

    In most cases no issues, except a few times when the External Interface would not take a public dynamic IP address.

    What do I think about the stability of the solution?

    There were some issues, when the firewall would work for six months straight, and then cause VPN slowness, which was resolved right after a reboot. Not many companies allow themselves to have such downtime.

    What do I

    What is most valuable?

    The affordability.

    How has it helped my organization?

    It's provided security and a VPN connection.

    What needs improvement?

    GUI configurations and menus are not intuitive, thus making it difficult to identify dependent configurations completion.

    For how long have I used the solution?

    I've used it for two years.

    What was my experience with deployment of the solution?

    In most cases no issues, except a few times when the External Interface would not take a public dynamic IP address.

    What do I think about the stability of the solution?

    There were some issues, when the firewall would work for six months straight, and then cause VPN slowness, which was resolved right after a reboot. Not many companies allow themselves to have such downtime.

    What do I think about the scalability of the solution?

    No issues encountered.

    How are customer service and technical support?

    Customer Service:

    Service is great.

    Technical Support:

    Service is great.

    Which solution did I use previously and why did I switch?

    We previously used a mix of WatchGuard and Cisco firewalls. We switched because Dell offered an affordable, stable, flexible option that is easier to deploy and configure.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Director of Pre-sales, training and development. with 11-50 employees
    Vendor
    It's straightforward to setup but reporting needs to be improved.

    What is most valuable?

    All feautures related to deep packet inspection (IPS, application control, anti-malware, anti-spyware) Single Sign On Web content filter VPN

    How has it helped my organization?

    We sell the product, and we have a lot of business for it, and our customers are happy with the solution.

    What needs improvement?

    Advance malware analysis (sandbox) Reporting

    For how long have I used the solution?

    I've been using the NSA, E-Class and Supermassive models over the last 12 years.

    What was my experience with deployment of the solution?

    If it's planned correctly, there will be no problems.

    What do I think about the stability of the solution?

    Sometimes there are issues.

    What do I think about the scalability of the solution?

    No issues encountered.

    How are

    What is most valuable?

    • All feautures related to deep packet inspection (IPS, application control, anti-malware, anti-spyware)
    • Single Sign On
    • Web content filter
    • VPN

    How has it helped my organization?

    We sell the product, and we have a lot of business for it, and our customers are happy with the solution.

    What needs improvement?

    • Advance malware analysis (sandbox)
    • Reporting

    For how long have I used the solution?

    I've been using the NSA, E-Class and Supermassive models over the last 12 years.

    What was my experience with deployment of the solution?

    If it's planned correctly, there will be no problems.

    What do I think about the stability of the solution?

    Sometimes there are issues.

    What do I think about the scalability of the solution?

    No issues encountered.

    How are customer service and technical support?

    Customer Service:

    It's good.

    Technical Support:

    It's medium.

    Which solution did I use previously and why did I switch?

    We previously used CheckPoint and switched because it was expensive.

    How was the initial setup?

    It was straightforward.

    What about the implementation team?

    We are a vendor team.

    What was our ROI?

    It normally comes within eight months for us.

    What other advice do I have?

    Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Dell Premium Partner.
    HF
    Professioan Services Engineer at a tech vendor with 501-1,000 employees
    Real User
    You will be easily impressed with the performance and features available but they doesn't offer virtual UTM models.

    What is most valuable?

    • The management GUI is easy to configure, friendly to use, manage, and troubleshoot
    • IPSec/SSL VPN is easy to configure
    • It offers granular level of control for IPS and firewalls with advanced application control features
    • You have one console to manage different aspect of the product
    • It provides a high level of security
    • It is easy to integrate into an existing network
    • It provides a high level of throughput

    What needs improvement?

    • The DPI SSL Inspection needs a lot of improvements
    • Dell SonicWALL doesn’t offer virtual UTM models which is a very fast growing area in the world

    For how long have I used the solution?

    I've used it for three years.

    What was my experience with deployment of the solution?

    No issues encountered.

    What do I think about the stability of the solution?

    The firewall does crash and/or unexpectedly reboots.

    What do I think about the scalability of the solution?

    Generally speaking no, but sizing correctly is main challenge, and that is why you need to make sure you select the right model.

    How are customer service and technical support?

    Customer Service:

    The hold time is very long, and they need to hire more people to handle the huge number of incoming calls.

    Technical Support:

    Dell SonicWALL tech support is excellent, and they meet the evolving needs of their clients.

    Which solution did I use previously and why did I switch?

    I had a chance to work with Fortinet and Netasq. and am also currently exploring CheckPoint. It was a part of my job when I joined different companies, and each with had partnership with these products.

    How was the initial setup?

    Most of the deployments were straightforward, whether as a standalone unit or as part of an HA setup.

    What about the implementation team?

    It was an in-house team who consulted with the vendor for complex installations.

    What was our ROI?

    It delivers an immediate ROI with a low cost of managing and maintaining multiple security solutions, it increases productivity, and improves security.

    Which other solutions did I evaluate?

    No other options were evaluated.

    What other advice do I have?

    Dell SonicWALL UTM is strong in the UTM space with great support. They continue to innovate and deliver a solid UTM product with high throughput speed. Added to this, Dell partners are pleased with their SonicWALL partnership as well as the products features and excellent support.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    SrEngineer672
    Consultant at a tech services company with 51-200 employees
    Consultant
    It's simple to deploy which means you can quickly & effectively have a secure network but the reporting tool needs work

    What is most valuable?

    Configuration of firewall policies is very easy. I would say its interface gave me the ability to step into firewall and routing. Also I find using the SonicWALL for Site to Site VPN's is extremely easy, in particular, if you want to have VPN fail-over. HA is another good feature. Only because its the most competitive in the market as they give you an HA unit at a reduced cost.

    How has it helped my organization?

    Being a simple to deploy product means you can quickly and effectively implement a secure network

    What needs improvement?

    Since the acquisition of SonicWALL by Dell, I have not seen much in the way of improvements. Probably the key area to improve are as follows

    • Better Mail Security (Spam in particular)
    • Some improvement in Application Detection and reporting
    • Its reporting tool (Viewpoint/GMS) is probably still in need of much improvement.

    The death for SonicWall for us unfortunately is the Dell acquisition. You end up competing with Dell for the sale of SonicWALL and then anything else IT related. They don't work with IT partners.

    For how long have I used the solution?

    I've used SonicWALL NSA for five years.

    What was my experience with deployment of the solution?

    No issues encountered with deployment.

    What do I think about the stability of the solution?

    The only stability issues I have encountered is the reporting tools' ViewPoint/GMS. I have seen those virtual appliances fail to the point of needing to rebuild.

    The NSA side of things is extremely stable as is the HA functionality.

    What do I think about the scalability of the solution?

    You need to know the environment to ensure the unit you deploy suits. One negative about the SonicWALLS is the spec sheets for their numbers seem to be quite "optimistic". I used to divide by two to get an idea.

    How are customer service and technical support?

    Customer Service:

    I haven't dealt with customer support.

    Technical Support:

    Pretty good, they are more than happy to get into the details of any issues and assist in resolving them.

    Which solution did I use previously and why did I switch?

    This became the de-facto firewall for us.

    How was the initial setup?

    Initial out of the box setup is very simple as it provides wizards to get you up and running and you can build your firewall on top of those wizards.

    What about the implementation team?

    When SonicWall was SonicWALL we dealt with a very good vendor team. Since going to Dell it just went downhill.

    What was our ROI?

    We have seen many cases where installing the SonicWall has helped with security threats or just for safe user browsing

    What's my experience with pricing, setup cost, and licensing?

    Setup cost is the hardware, configuration and installation. Once its installed, you don't need to refer to it much.

    What other advice do I have?

    Just map out the connection requirements.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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