The technical support services are good.

I've always had a good response from technical support. They've always provided helpful solutions. 

The technical support was not able to resolve some of my issues.

I have had plenty of interactions with SonicWall TZ's technical support. The quality of tech support can vary. Overall, it is not too bad. I have been using this product for two decades, so I have had a wide range of experiences with their tech support. 

Obviously they have a dedicated support team for firewalls in general, unless you get to the bigger enterprise products. That's a different team. We find that whenever we have problems, we can get to somebody within a reasonable period of time.

The solution's technical support team is good, and they provide us with email notifications regarding new updates.

Technical support is very good. 

We've never dealt with technical support. We've managed to handle any issues ourselves, in-house. I can't speak to the kind of service they provide.

I get in touch with technical support whenever we require the support, the support is okay. We have a toll free number to connect with them. I just connect support and then discuss the issues. They take control of my firewall and then make changes as per my requirement. That's fine. The support is more or less is good. That's not an issue.

We don't use the technical support very often, but the last call I had with them, everything was resolved within the hour. I spent more time on hold than I did with the person. It was 15 minutes on hold, for 10 minutes to resolve the issue. Otherwise, it's great. 

Sometimes support is delayed, and sometimes we get items resolved within hours. Overall, it is okay. Overall it is okay. They are very helpful and responsive most of the time and we are quite satisfied with their level of attention.

I never needed their support.

Technical support is knowledgeable, yet they are not fast. To be honest, they are good. 

Technical support is good. There is no need for improvement.

I rate SonicWall support six out of 10. The tech support could be better. There's definitely a language barrier when dealing with tech support out of India, so it's not ideal.

For the SMV market, it's very nice support. We have no complaints. We're happy with the service they provide, especially at the price they offer.

We experienced a very good level of support from the vendor and they have assisted us in real time via remote session when needed.

I haven't tried technical support yet, so I haven't needed support yet on anything.

The support is excellent

Whenever I needed any kind of support, the local partner gave me the best possible support. Their support was extremely good.

I don't think they really separate support from line to line. Maybe if you get all the way up into supermassive issues they do. Between NSA and TZ, it's the same level of service that you get on the other end of the phone. To be quite honest, level one support is not sparkling. Level two is usually really good. Level three is usually a combination. You get to level three, and you're almost talking to development or a combination of a crew that's dealing with development and senior technical expertise. Those guys rarely fail us.

That's a typical support story. The level one guys will read the scripts and don't necessarily fix anything. We've already run through level one through three on our end with my staff. If they can't fix it, talking to a level one script reader is definitely not going to get it fixed. You should be able to bypass those guys if you're a reseller and a long-standing Silver Partner, like we are.

It was difficult to contact technical support online.

The technical support is good. However, there is a language barrier because their support is based out of India and you cannot always understand the agent that you are speaking with. Sometimes support is outstanding, and other times you do not have the level of technical expertise that you need.

I have contacted the technical support from SonicWall TZ and their support is good.

The support for SonicWall TZ is good.

The technical support is not very good. There is a facility called Geofencing where you can block IP addresses or certain countries.

When contacting their technical support, the technical support said that such a facility is not available in this firewall.

Another issue we had with technical support was when we wanted all of our VPN users to be migrated from our old firewall to this firewall, but somehow, technically they failed to do it. We had to configure it manually.

The technical competency of technical support is a bit on the lower side.

Their technical support is good. For technical support, sometimes we write directly to SonicWall, and they provide the solution. We sometimes also contact our vendor for support. 

I've dealt with technical support in the past. They've been good. I'm satisfied with eh level of support they provide. It's one of the selling points for me. I like to have products with good technical support capabilities.

Most of them were really sharp. I call with some questions sometimes, or I just want to set up a VPN between the buildings or something real quick and I just want to make sure I've got it right. They're just really great at assisting me. I'll say, "Look, am I missing anything?" And they'll look through and say, "This is good, but change this." Their tech support's been excellent. I'd give them a ten out of ten for sure.

I have not worked with their customer service.

Excellent customer service. Very knowledgeable.

We haven't used it. We've had to go outside and get technical support through a third party.

Their technical support is good. They are very helpful. I would rate them an eight out of ten.

We used it on one occasion. It was quite straight forward. We have a 24/7 support service option. The people who provided support were very efficient.

They have a good technical support. I have no problem with them.

Technical support is good, there is no issue.

While the product is fine, I find that there is no support. We purchased a license renewal and have not been able to apply it, even though I have raised this relatively simple issue with them. The lack of support is having me look into other solutions to replace SonicWall.

The technical support is good. If I call on the helpline then a technical person will assist us.

I've had a good experience with technical support.

I would rate technical support a seven out of ten.

I haven't dealt with customer support.

Pretty good, they are more than happy to get into the details of any issues and assist in resolving them.

The SonicWall TZ support is okay overall but could be improved in many ways.

I was able to contact the SonicWall technical support team a few times, but before I was able to talk to a support person, I had to stay on the line for almost 30 minutes, sometimes even longer than 30 minutes. This is something that they need to improve.

They are good enough.

The technical support is excellent.

We have been in touch with technical support and I would say that they are responding fine. We are happy so far with their attention. Occasionally we deal with stability issues and we find that they respond quickly.

The customer service is always very good!

Technical support is very good. 

6/10 - they are not providing the same support level as before.

I haven't used it, but they have contacted me several times to offer their help.

Their technical support is very good. I also like its documentation, which is easy to access.

We don't need any technical support. We don't have any tickets. We don't have any calls. Customer support is not a problem.

Technical support is very good. Sometimes it takes a little bit of time to get to them, but once you get to them they're pretty good.

Tech support is knowledgeable when it comes to clarifying a technical issue. 

The hold time is very long, and they need to hire more people to handle the huge number of incoming calls.

Dell SonicWALL tech support is excellent, and they meet the evolving needs of their clients.

Their technical support is excellent.

We haven't used tech support, at least, not that I'm aware of. We outsourced all of our IT stuff. They may have used it, but I'm not aware of anything.

Technical support is not good. If we send complaints to the SonicWall support they don't provide good support for us. You can't call them by phone.

I would give technical support and rating of 8/10. Most of the time support is with foreign staff and can be hard to understand.

The technical support is very good.

It's good.

It's medium.

We don't like the technical support much. There is a long wait time to get a response. 

7/10

9/10

We are very much happy with the support.

We do not often need technical support, but it is available from the local distributor or through the SonicWall portal.

Technical support is good. We have no issues with the technical support.

I've had good experience with technical support. 

Service is great.

Service is great.

I don't get the support that I need from SonicWall.