Sophos Cyberoam UTM Customer Service and Technical Support

Chinyama Zama
Assistant Manager IT at a insurance company with 11-50 employees
It is very good, both local as well as non-local. The technical support for the Cyberoam website was very helpful with regards to the few issues that I had. Here in Zambia, there is a Cyberoam representative, and we have no issues with the support. I have found it very helpful. View full review »
Ersin Bostanc─▒
Director Of Information Technology at a hospitality company with 1,001-5,000 employees
The technical support from Turkey is very good. I would rate them a 10 out of 10. Cyberoam still supports their old product. Though, the NG theories are not supported anymore. View full review »
Muhammad Irfan
CFO & Company Secretary with 1,001-5,000 employees
I have called them many times. On a scale of one to five, I would rate them four. I rate them four because lot of times they don't resolve issues. They are just saying, "Okay send the signature, we will update it." Most of the time they are not giving me the solutions. After three or four conversations, they come to understand it is not available and they say they will update it. View full review »
Abdul Faheem
Electrical Engineer at a transportation company with 11-50 employees
Average, average, average. Their customer service has to be improved a lot, especially the ticketing mechanism they have. First we do have to first raise a ticket, wait for their availability. And the people, I found they don't have much knowledge, so normally a lot of escalations after which the issue gets resolved. View full review »
S Ghosh
Pre Sales Engineer at a manufacturing company with 501-1,000 employees
Customer Service: Very nice. Technical Support: Very good. View full review »
senior support analyst at a non-tech company with 201-500 employees
I never used it, but I hear it is quite good. View full review »
Tope Akinbo
Senior Network and Security Engineer
Tech support is good. View full review »
Peter Kidd
IT Consultant & Network Engineer at a tech services company with 1-10 employees
When Cyberoam owned the product it was excellent. Now Sophos owns it and it's not as good. View full review »
Gajanan Narwade
Team Lead.Tech.Support (Network & Security) at a tech services company with 1-10 employees
I would give the technical support a 10/10 rating. View full review »
Mpendulo Mhlaba ┬ę
Business Development Executive at a tech vendor with 1,001-5,000 employees
Seven out of 10. View full review »
Owner with 11-50 employees
Tech support is knowledgeable. View full review »
IT Support Engineer at a wholesaler/distributor with 201-500 employees
I have not used tech support. View full review »
Rodrigo Xavier
Security and Infrastructure Analyst at a tech company with 51-200 employees
Technology Consultant at a tech services company with 51-200 employees

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