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Malick Thiam
Computer scientist at UCAO ISG Saint Michel
Real User
Top 10
Reliable and easy to setup with good support

What is our primary use case?

We are using this product to protect our networks, by blocking some websites and applications such as YouTube or WhatsApp.

What is most valuable?

The most valuable feature is the protection that it provides.

What needs improvement?

It's coming to the end of its life. I would like to change to another solution. Technical support could be faster.

For how long have I used the solution?

I have been using Cyberoam for five years.

What do I think about the stability of the solution?

It's stable and we have not had any issues.

What do I think about the scalability of the solution?

We have thousands of users in our organization.

How are customer service and technical support?

Technical support is fine, but they could be faster.

Which

What is our primary use case?

We are using this product to protect our networks, by blocking some websites and applications such as YouTube or WhatsApp.

What is most valuable?

The most valuable feature is the protection that it provides.

What needs improvement?

It's coming to the end of its life. I would like to change to another solution.

Technical support could be faster.

For how long have I used the solution?

I have been using Cyberoam for five years.

What do I think about the stability of the solution?

It's stable and we have not had any issues.

What do I think about the scalability of the solution?

We have thousands of users in our organization.

How are customer service and technical support?

Technical support is fine, but they could be faster.

Which solution did I use previously and why did I switch?

Previously, I was using the Cisco ASA.

How was the initial setup?

The initial setup was straightforward. It was not complex.

It took 10 to 20 minutes to install it.

We don't require a lot of people to maintain and deploy this solution.

What about the implementation team?

I did not use an integrator or reseller. I worked with someone else.

What's my experience with pricing, setup cost, and licensing?

It's not an expensive product.

What other advice do I have?

This is a product that I can recommend to others.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AM
Creative Head/Director at a marketing services firm with 1-10 employees
Real User
Top 5Leaderboard
A scalable, user-friendly solution with excellent performance and technical support

Pros and Cons

  • "Technical support is excellent."
  • "While the security features are excellent, they could be improved."

What is our primary use case?

We use the solution solely to configure the web app filter. 

What is most valuable?

Security comes with multiple default IPs, which allows things to be done immediately, within only two to three minutes. 

The solution has very good performance. 

The solution is user-friendly. 

What needs improvement?

While the security features are excellent, they could be improved. 

For how long have I used the solution?

We have been using Sophos Cyberoam UTM for around four to five years.

What do I think about the scalability of the solution?

The solution is already scalable.

How are customer service and technical support?

Technical support is excellent.

How was the initial setup?

It took around 30 minutes to complete the entire configuration.

What about the implementation team?

The same team is used for the deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

The solution is cheap in comparison with Sophos. 

It comes with a yearly licensing fee. 

What other advice do I have?

We have around 20 clients using the solution, but have migrated 10 of them to Sophos.

We recommend the solution to others. 

I rate Sophos Cyberoam UTM as a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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Bhushan Tusuju
IT Officer at Hospital
Real User
Top 10
A stable solution that is easy to install, but the cloud integration needs to be improved

What is our primary use case?

We are using this solution for remote access to some of our devices.

What is most valuable?

The most valuable feature is the IPSec forwarding.

What needs improvement?

The VPN needs to be improved. Integration with the cloud needs to be improved.

For how long have I used the solution?

I have been working with Sophos Cyberoam UTM for two years.

What do I think about the stability of the solution?

The stability is fine and I haven't had any problems.

What do I think about the scalability of the solution?

Cyberoam seems scalable but I have not looked at all of the aspects.

How are customer service and technical support?

To this point, I have not used technical support from the vendor. When I have had trouble, I just review the site and…

What is our primary use case?

We are using this solution for remote access to some of our devices.

What is most valuable?

The most valuable feature is the IPSec forwarding.

What needs improvement?

The VPN needs to be improved.

Integration with the cloud needs to be improved.

For how long have I used the solution?

I have been working with Sophos Cyberoam UTM for two years.

What do I think about the stability of the solution?

The stability is fine and I haven't had any problems.

What do I think about the scalability of the solution?

Cyberoam seems scalable but I have not looked at all of the aspects.

How are customer service and technical support?

To this point, I have not used technical support from the vendor. When I have had trouble, I just review the site and perform searches using Google.

How was the initial setup?

The initial setup is easy. We deployed over a period of six months.

What other advice do I have?

All of the features are quite good and this is definitely a product that I recommend.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Thameem Ansari
Senior solution architect at a comms service provider with 51-200 employees
Real User
Top 5Leaderboard
Easy to use, scalable, and straightforward installation

What is our primary use case?

The solution is used similarly to a traditional firewall.

What is most valuable?

The solution is easy to use.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

The solution in my experience could be more stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable.

How are customer service and technical support?

The technical support response time could be faster.

How was the initial setup?

The installation of the solution is straightforward. For the maintenance, you only need one person to do it.

What about the implementation team?

I did the implementation of the solution which took approximately…

What is our primary use case?

The solution is used similarly to a traditional firewall.

What is most valuable?

The solution is easy to use.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

The solution in my experience could be more stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable.

How are customer service and technical support?

The technical support response time could be faster.

How was the initial setup?

The installation of the solution is straightforward. For the maintenance, you only need one person to do it.

What about the implementation team?

I did the implementation of the solution which took approximately one day.

What other advice do I have?

I would recommend this solution to others.

I rate Sophos Cyberoam UTM an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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DG
Group CIO at a construction company with 5,001-10,000 employees
Real User
Top 20
Plenty of features, stable, and good for medium size businesses

What is our primary use case?

We are using Sophos Cyberoam UTM for network protection.

What is most valuable?

There are plenty of features available, such as Full Guard and WAN. 

What needs improvement?

The solution is at its end of life and some of the appliances are finishing.

For how long have I used the solution?

I have been using this solution for approximately 15 years.

What do I think about the stability of the solution?

The solution is stable, we have not had any bugs or issues.

What do I think about the scalability of the solution?

The solution is good for medium-sized businesses.

Which solution did I use previously and why did I switch?

I have used many other network protection solutions, such as Fortinet.

What other advice do I have?

I rate Sophos…

What is our primary use case?

We are using Sophos Cyberoam UTM for network protection.

What is most valuable?

There are plenty of features available, such as Full Guard and WAN. 

What needs improvement?

The solution is at its end of life and some of the appliances are finishing.

For how long have I used the solution?

I have been using this solution for approximately 15 years.

What do I think about the stability of the solution?

The solution is stable, we have not had any bugs or issues.

What do I think about the scalability of the solution?

The solution is good for medium-sized businesses.

Which solution did I use previously and why did I switch?

I have used many other network protection solutions, such as Fortinet.

What other advice do I have?

I rate Sophos Cyberoam UTM an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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