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Sophos Email OverviewUNIXBusinessApplication

Sophos Email is #5 ranked solution in top Office 365 Protection tools and #20 ranked solution in top Email Security tools. IT Central Station users give Sophos Email an average rating of 8 out of 10. Sophos Email is most commonly compared to Microsoft Exchange Online Protection:Sophos Email vs Microsoft Exchange Online Protection. The top industry researching this solution are professionals from a comms service provider, accounting for 36% of all views.
What is Sophos Email?

Sophos Email is a cloud-based secure email gateway solution for Sophos Central. Built to integrate seamlessly with popular email platforms, Sophos Email is engineered to keep businesses safe from email threats, simply stopping spam, phishing, malware, and data loss.

Sophos Email is also known as Sophos Email Security.

Buyer's Guide

Download the Email Security Buyer's Guide including reviews and more. Updated: November 2021

Sophos Email Customers
Del Monte Foods, Terra Verde, spicerhaart, RIVERLITE, Dataprise, SureBridge, Reed's School, Sayfol International School

Pricing Advice

What users are saying about Sophos Email pricing:
  • "There is an additional fee for their central managed console."
  • "Most of our clients are on a perpetual license. If there is a budget issue, they can choose a subscription. However, most of the clients choose the perpetual license."
  • "Licensing is paid on a yearly basis."

Sophos Email Reviews

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KhalidOmer
Data Center Engineer at a retailer with 5,001-10,000 employees
Real User
Top 5Leaderboard
Good pricing, offers an easy setup, and quite stable

Pros and Cons

  • "The deployment is very easy. It's quite straightforward."
  • "The solution's technical support is slow and unresponsive. You need to book time in order to get support."

What is most valuable?

The solution is very good at covering all of my organization's needs.

I've found the security to be quite good on the product.

The deployment is very easy. It's quite straightforward.

The pricing is great. It's quite fair and not too expensive.

Overall, the product has some great features.

What needs improvement?

The solution seems to be very good at iterating on past editions and continues to improve itself. I don't know if it's truly lacking everything.

It would be great if it was a bit better at protecting from the endpoints.

The solution's technical support is slow and unresponsive. You need to book time in order to get support.

For how long have I used the solution?

I've been using the solution for about four years now.

What do I think about the stability of the solution?

The solution is quite stable. We've found it to be very reliable for our organization. There aren't issues with bugs or glitches. I've never experienced it crashing or freezing. It's been good.

What do I think about the scalability of the solution?

The solution is scalable. Your organization can easily expand it if you need it to.

Currently, we have around 100 users on the solution. That would be the maximum number of users.

How are customer service and technical support?

While Fortinet has great technical support and is quite responsive and fast, I've found that Sophos requires its users to book time for support.

Symantec was also quite helpful - more so than Sophos, which still seems to be iroing out details in terms of handling customer queries. They need to be much more responsive.

Which solution did I use previously and why did I switch?

In the past, I've used Symantec products including Symantec Gateway and Symantec Endpoint Protection. When Symantec bought Barracuda, the pricing became much different. The solution seemed to offer the same features but with much higher pricing. Our company decided to go in a different direction and chose Sophos.

I still like Symantec. I used it for five years and I'm quite familiar with the product.

How was the initial setup?

The initial setup is quite straightforward. It's not complex. 

The deployment is easy to handle. How long it takes depends on which product you want to use. It's different according to your endpoint, email service, mobile, etc. That said, it's still an easy deployment process.

Our users are able to easily maintain it themselves.

What's my experience with pricing, setup cost, and licensing?

The pricing, in general, if very fair. It's definitely a positive aspect of the solution.

Which other solutions did I evaluate?

I've looked into Fortinet's server and some related products, however, I likely won't continue looking into them. I'd rather consider Symantec.

What other advice do I have?

We're just customers. We don't have any business relationship with the company.

I'm still working with this solution and testing its capabilities. There's still so much to learn about its offerings.

On a scale from one to ten, I would rate it at an eight. If they had better deployments for email security, I might rate them higher.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
EW
Technical Engineer at a tech services company with 11-50 employees
Reseller
Top 5Leaderboard
Good protection features and easily scalable; lacks visibility into spam emails

Pros and Cons

  • "Good VIP protection, time of click protection and the Sandstorm feature."
  • "Lacks visibility into spam emails."

What is our primary use case?

Most of the time, Sophos is used as a mail room. It sits in front of an email server, either on cloud or on-premise. I'm a technical engineer and we are distributors of Sophos. 

What is most valuable?

There are quite a number of features in this solution. There's VIP protection, there's also time of click protection and the Sandstorm feature. I think these features are all very good. There's also the smart banners, that help us know whether the email has malicious content. Management of the solution is simple because it can be managed at one point. We can also integrate with all other Sophos solutions which gives us visibility in their network. 

What needs improvement?

They're making improvements all the time but I'd like to see visibility into the spam emails so you can easily see them directly on the dashboard. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

This is a very stable solution. 

What do I think about the scalability of the solution?

This is a very scalable solution. Depending on the number and size of the environments, you can easily cover every size, almost every small SMB within the market.

How are customer service and technical support?

Sophos lacks real-time support, which would be a help to us. Getting them active and the ability to get a technical person on a chat room immediately, you need that support.

How was the initial setup?

The initial setup is very straightforward, it is one of the simplest setups you can get. Implementation takes a few minutes, especially on public cloud. It may take extra time if you are using another domain host that Sophos doesn't control. 

What's my experience with pricing, setup cost, and licensing?

I think the licensing is reasonable compared to its competitors. 

What other advice do I have?

I would recommending deciding on the specific features you need rather than just going for the standard product because you will be missing out on advanced features that take care of advanced threat protection. I recommend the advanced version which protects against threats from hackers and especially when it comes to phishing.

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor.
Find out what your peers are saying about Sophos, Microsoft, Fortinet and others in Email Security. Updated: November 2021.
552,136 professionals have used our research since 2012.
JP
Owner at a tech services company with 51-200 employees
Real User
Spot-on anti-malware and risk scanning features

Pros and Cons

  • "The anti-malware, risk scanning has been pretty spot on."
  • "Their technical support is slow to respond."

What is our primary use case?

I have a couple of clients who are using this solution. We use this solution to scan email for viruses.

What is most valuable?

The anti-malware, risk scanning has been pretty spot on.

What needs improvement?

They should allow copier release without having to create email accounts.

I've run into situations, especially when I'm using Office 365; if we're actually using copiers to send emails (of course you'd barely actually have to set up an email account, you just set it off to relay). If your exchange environment is only set to accept email from Sophos Email servers, those messages will never get delivered. Sophos flags them as spam and kills them even before they get there.

For how long have I used the solution?

I have been using Sophos Email for two to three years.

What do I think about the stability of the solution?

Sophos Email is pretty stable.

What do I think about the scalability of the solution?

The scalability is not relevant because they're on cloud-based servers.

How are customer service and technical support?

Their technical support is slow to respond.

Which solution did I use previously and why did I switch?

Years ago, I used to use Symantec for email security. Sophos offers a giant suite through their central managed console, they became MSP friendly. That's why we made the switch. We had a central pane of glass that actually viewed every single Sophos product that we would deploy to our clients.

There is an additional fee for their central managed console.

I haven't looked at the costs of that because I'm in a tier program. The licenses I sell for any Sophos product go into a pool. As long as I'm using a thousand different Sophos products, or a combination of those products, my tier drops.

How was the initial setup?

The initial setup was straightforward.

What other advice do I have?

If you're thinking about implementing this solution, keep in mind that the tech support Is usually very slow.

On a scale from one to ten, I would give Sophos Email a nine.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Faisal Mian
CTO at ABM Info. tech
Real User
Top 20
Stable, scalable, but the security could improve

What is our primary use case?

We primarily deploy Sophos Email to customers for email phishing prevention. One of our clients is using Microsoft Exchange and they have their email server on the cloud and they wanted an email phishing email solution to be provided into the cloud. Every email which comes to the endpoint and to the users would have to pass through this support email-based in the cloud.

What needs improvement?

The security of the solution could improve.

For how long have I used the solution?

I have been using Sophos Email for approximately 18 years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found Sophos Email to be scalable. We have two customers using this…

What is our primary use case?

We primarily deploy Sophos Email to customers for email phishing prevention.

One of our clients is using Microsoft Exchange and they have their email server on the cloud and they wanted an email phishing email solution to be provided into the cloud. Every email which comes to the endpoint and to the users would have to pass through this support email-based in the cloud.

What needs improvement?

The security of the solution could improve.

For how long have I used the solution?

I have been using Sophos Email for approximately 18 years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found Sophos Email to be scalable.

We have two customers using this solution.

How are customer service and support?

I have not needed to contact technical support. Everything has been working smoothly.

How was the initial setup?

The installation is straightforward.

What about the implementation team?

We have two engineers for the support of Sophos Email; one for the prime contract and the other one as a backup in case the prime contract is unavailability.

What's my experience with pricing, setup cost, and licensing?

Most of our clients are on a perpetual license. If there is a budget issue, they can choose a subscription. However, most of the clients choose the perpetual license.

What other advice do I have?

I would recommend this solution to others.

I rate Sophos Email a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Amir Kasem
Technical manager at a tech services company with 51-200 employees
Reseller
Top 5Leaderboard
Good protection, easy to scale, stable, and has good support, but the security could be improved

What is our primary use case?

We use this solution to secure Office 365, and cloud email servers. It scans different platforms from different vendors.

What is most valuable?

It is really good for anti-spam, anti-malware, and especially for ransomware. It's a very good product. It's easy to use and the configuration is straightforward.

What needs improvement?

Sophos Email can improve security. We would like more security for our customers.

For how long have I used the solution?

I have been using Sophos Email for five years.

What do I think about the stability of the solution?

The stability of Sophos Email is really, very good.

What do I think about the scalability of the solution?

Sophos Email is a very scalable product.

How are customer service and technical

What is our primary use case?

We use this solution to secure Office 365, and cloud email servers. It scans different platforms from different vendors.

What is most valuable?

It is really good for anti-spam, anti-malware, and especially for ransomware. It's a very good product.

It's easy to use and the configuration is straightforward.

What needs improvement?

Sophos Email can improve security. We would like more security for our customers.

For how long have I used the solution?

I have been using Sophos Email for five years.

What do I think about the stability of the solution?

The stability of Sophos Email is really, very good.

What do I think about the scalability of the solution?

Sophos Email is a very scalable product.

How are customer service and technical support?

The support is good, there is no need for improvement.

How was the initial setup?

It's a cloud-based solution. There is no installation.

What's my experience with pricing, setup cost, and licensing?

Licensing is paid on a yearly basis.

There are fees in addition to the licensing fee.

What other advice do I have?

It's a wonderful product, I would recommend it to others who are interested in using it.

I would rate Sophos Email a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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