Sophos Email has few improvements to implement, including the handling of incoming emails in the systems. It needs to add additional feature that helps in enhancing the scanning processes of these emails. While adding these features, it should work towards improving the current features also.

There have been some issues with compatibility and effectiveness, particularly when integrating it with our firewall. The main challenge has been email protection, especially due to compatibility issues and difficulties with log access and email relay configuration.

I would like to see more detailed logs in the future releases. The firewall logs don't show the in-depth logs, so we can only see the software in detail, not the logs themselves. This is a problem we've been facing in customer environments for some time.

Emails go to spam even though there's no legitimate reason for them to be there. There's no summary of the necessary issues, either.

If an email goes to spam, the system will drop it. There should be a certificate email on the query, but support comes and goes, and they might see learning and run the Linux command or show the unrigorous answers.

But if there is some read-only show on the reporting or clear reporting, it would be good for the customers.

Sophos Email needs to increase the number of promos. 

The main drawback is regarding the technical support. Unfortunately, we may not receive immediate assistance, and the resolution process might extend beyond a week. Internal filtering is an additional feature that should be incorporated. I would appreciate having the option for spam blocking.

The scanning and filtering must be more detailed. A lot of legit emails get quarantined. The filtering features must be improved.

I would like to see improvements in the initial setup process, ensuring better compatibility with diverse customer infrastructures. Additionally, in the next release, it would be valuable to have enhanced features for seamless interaction with customer infrastructure, making the setup more user-friendly and efficient.

I believe that Sophos Email is not as effective as FortiMail and Trend Micro. To address this, improvements can be made in rule-based functionalities, offering more tools and options to customers. Enhancing rule creation and customization features would provide users with greater control over their email security settings. Specifically, adding more custom rules would be beneficial in this regard.

The solution seems to be very good at iterating on past editions and continues to improve itself. I don't know if it's truly lacking everything.

It would be great if it was a bit better at protecting from the endpoints.

The solution's technical support is slow and unresponsive. You need to book time in order to get support.

Phishing email is evolving. Sometimes we use tools to send an email. Some companies are using those tools to send an email keeping the face of another company to make it look like that email came from the same person. The solution has not found a way to block these kinds of emails.

The product could include all the essential features and capabilities, similar to the on-premise, server-based version.

We didn't have any issues with the solution. It was a good appliance. 

The solution should be able to support the cloud environment.

Sometimes, if there is any ransom email or mails are queued, it will take little time to deliver.

Sophos Email could better detect fake emails, especially when the domain names are similar. It needs to improve spotting spoofed domains, like when one letter differs in a domain name. It also needs to incorporate AI detection. Barracuda detects suspicious emails better. However, malware scanning is better in Sophos Email. 

The solution could offer the option to integrate third-party RBL. This would allow users like Omer to use their own RBLS.

Sophos Email could improve DLP features.

Servicing and support are areas with shortcomings where the solution needs to improve.

The tool’s stability should be improved.

Sophos Email can improve mail security.

The tool's integration becomes an issue when the internet connection is weak. 

It was sometimes hard to find the settings in the solution's interface. Sophos should make the interface easier to use.

They should allow copier release without having to create email accounts.

I've run into situations, especially when I'm using Office 365; if we're actually using copiers to send emails (of course you'd barely actually have to set up an email account, you just set it off to relay). If your exchange environment is only set to accept email from Sophos Email servers, those messages will never get delivered. Sophos flags them as spam and kills them even before they get there.

The security of the solution could improve.

Sophos Email can improve security. We would like more security for our customers.

They're making improvements all the time but I'd like to see visibility into the spam emails so you can easily see them directly on the dashboard.