Sophos EPP Suite Customer Service and Technical Support

MohammedMateen
Network Administrator at Transgulf Readymix
I do not have any experience regarding technical support for Sophos EPP directly. But to compare that to the technical support from SonicWall, which I researched on the web, the technical support for Sophos is currently just as good. I don't know personally. From what I have read, they responsive and they are quick to give users a solution. They resolve problems in a few seconds or within five minutes or ten minutes and are as fast and as accurate as SonicWall support. Once we engage in the full licenses, then we'll be able to find out for certain how the Sophos people will respond to help me out for any incidents that we have. View full review »
reviewer541491
ICT manager at oosterhof holman
I really don't know anything about the company support because I didn't need them. I think that says something about the product. I know that contacting the support team would have been an option, but we never had to. View full review »
AndrewOkamar
Network & Endpoint Security Consultant at a tech company with 1-10 employees
In terms of technical support, sometimes you write the ticket, and you're afraid to pass it on, because they are unresponsive. That could be a combination of technical support and the guys in the field or the complex communication between two or three levels of technical support. They need to streamline the support so that there's less confusion between who will respond. View full review »
Learn what your peers think about Sophos EPP Suite. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,360 professionals have used our research since 2012.
MiriamChahuruva
ICT Director at a university with 201-500 employees
We haven't been satisfied with technical support. We opened up a ticket which they closed without giving us a satisfactory answer. View full review »
Alex Clerici
System Integrator IT Manager at Tecnimex srl
We have contacted technical support for incidents, and we have received good support from Sophos. View full review »
RamilPajo
IT Administrator at Xavier University
I was in touch with technical support last week, with the Phillippine country manager in Venado. So far, their assistance has been very helpful. View full review »
NisasMoidu
Administrator Assistant at GEMS
The technical support is very good. If we have any isses they are resolved quickly. View full review »
Learn what your peers think about Sophos EPP Suite. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,360 professionals have used our research since 2012.