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RP
IT Administrator at Xavier University
Real User
Top 20
Good central management of the anti-virus with very good stability

Pros and Cons

  • "The central management of the anti-virus features for our end user is a very valuable aspect of the solutions."
  • "The management console need improvement."

What is our primary use case?

We primarily use the solution on our endpoints for end-user security. We are planning to move to their new product, the XG.

What is most valuable?

The central management of the anti-virus features for our end user is a very valuable aspect of the solutions. 

We find it very good as a product. 

What needs improvement?

In the future, we're looking forward to having a new synchronization firewall on the endpoint.

The management console need improvement. 

I'd address the deployment side. If we could upgrade the deployment side to hand it off to the end-user, it would make it easier, as our campuses are far apart.

We'd appreciate if the solution could offer us assistance with a later deployment.

For how long have I used the solution?

I've been using the solution for three or four years.

What do I think about the stability of the solution?

The stability is good. Everything is working fine at the moment.

What do I think about the scalability of the solution?

The scalability is good. Our subscriptions are around 1500, and we have 600 to 700 users deployed. We don't plan to expand on-premises usage and will be moving to the cloud.

How are customer service and technical support?

I was in touch with technical support last week, with the Phillippine country manager in Venado. So far, their assistance has been very helpful.

Which solution did I use previously and why did I switch?

We previously used Trend Micro. We replaced it with Sophos. Trend Micro just didn't work for us. There were issues with the management file.

How was the initial setup?

From our initial reporting, the system wasn't difficult to install. We didn't face any complexity or have any problems.

We need about four people for maintenance and deployment because we have different campuses.

What other advice do I have?

We're looking forward to moving to the cloud and replacing our existing firewall when we move to Sophos XG.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AA
Chief Executive Officer at a consultancy with 1-10 employees
Real User
Top 10
Easy to install, administer, and maintain

Pros and Cons

  • "It is doing its job. We use it for standard antivirus purposes and for making sure that people aren't downloading infected attachments. Because we use the cloud version, it is easy to maintain. We don't have to do anything to really maintain it. It gets updated automatically."
  • "We use cloud services quite a bit. Therefore, I would like to see integration with other security tools besides endpoint so that I'm not managing different tools separately. I would prefer to have a single security solution for my laptop and for managing other security things like passwords."

What is our primary use case?

Its primary use is for endpoint protection. 

How has it helped my organization?

Reduced our exposure to cyber risk while working from home during the pandemic.

What is most valuable?

It is doing its job. We use it for standard antivirus purposes and for making sure that people aren't downloading infected attachments. 

Because we use the cloud version, it is easy to maintain. We don't have to do anything to really maintain it. It gets updated automatically.

What needs improvement?

We use cloud services quite a bit. Therefore, I would like to see integration with other security tools besides endpoint so that I'm not managing different tools separately. I would prefer to have a single security solution for my laptop and for managing other security things like passwords.

For how long have I used the solution?

I have been using this solution for over two years.

What do I think about the stability of the solution?

It is quite stable.

What do I think about the scalability of the solution?

We haven't really tested the scalability because we are a small firm. We have just a few installations.

How are customer service and technical support?

We haven't directly interacted with them. It is easy enough to self administer, so we haven't had the need to contact technical support.

How was the initial setup?

It is very easy to set up.

What about the implementation team?

Its installation is simple enough. We just installed it ourselves.

What's my experience with pricing, setup cost, and licensing?

Price could always be lower of course, but I feel it is good value.

What other advice do I have?

I would recommend this solution. It is a good solution for small firms that don't have very sophisticated requirements. If you are a large firm with a lot of specific requirements, then obviously, you need to do your homework, but for a small firm, it is fine. It is easy to install and administer.

I would rate Sophos EPP Suite an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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RP
Network and Cybersecurity Consultant at a tech services company with 11-50 employees
Reseller
Top 5
Good support, easy to scale, and stable

What is our primary use case?

We are a solution provider and this is one of the products that we provide for our clients.

What is most valuable?

This product is primarily used for endpoint protection, like an antivirus.

What needs improvement?

Sophos is lacking in the granularity of optimization, so having more control would be better.

For how long have I used the solution?

I have been dealing with Sophos EPP Suite for approximately two years.

What do I think about the stability of the solution?

This product is quite stable and there are no problems with it.

What do I think about the scalability of the solution?

The solution is quite easy to scale, although we use it primarily for small shops. Our clients have between 200 and 300 users.

How are customer service and

What is our primary use case?

We are a solution provider and this is one of the products that we provide for our clients.

What is most valuable?

This product is primarily used for endpoint protection, like an antivirus.

What needs improvement?

Sophos is lacking in the granularity of optimization, so having more control would be better.

For how long have I used the solution?

I have been dealing with Sophos EPP Suite for approximately two years.

What do I think about the stability of the solution?

This product is quite stable and there are no problems with it.

What do I think about the scalability of the solution?

The solution is quite easy to scale, although we use it primarily for small shops. Our clients have between 200 and 300 users.

How are customer service and technical support?

Sophos has Italian-based support, so it is quite easy to deal with them. They are very easy to get along with.

How was the initial setup?

I have not been involved in the setup process. Rather, I manage products that have already been installed.

What about the implementation team?

The installation is usually carried out by the end-users.

What's my experience with pricing, setup cost, and licensing?

Sophos is cheaper than some competing products.

What other advice do I have?

In summary, this is a good product and I'm quite happy with it when it works. It is one that I can recommend.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
WC
Head of Information Security with 51-200 employees
Real User
Top 20
Quick installation, easy to use, and stable

What is our primary use case?

I am using Sophos EPP Suite for protecting the endpoint.

What is most valuable?

Sophos EPP Suite's most valuable feature is ease of use.

What needs improvement?

The solution could improve on the resource management, it is a bit heavy on the resources.

For how long have I used the solution?

I have been using Sophos EPP Suite for approximately two years.

What do I think about the stability of the solution?

Sophos EPP Suite is stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable. We have approximately 20 people using the solution in my organization.

How are customer service and support?

The technical support should try to understand the customer inquiry better. There are times we…

What is our primary use case?

I am using Sophos EPP Suite for protecting the endpoint.

What is most valuable?

Sophos EPP Suite's most valuable feature is ease of use.

What needs improvement?

The solution could improve on the resource management, it is a bit heavy on the resources.

For how long have I used the solution?

I have been using Sophos EPP Suite for approximately two years.

What do I think about the stability of the solution?

Sophos EPP Suite is stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable.

We have approximately 20 people using the solution in my organization.

How are customer service and support?

The technical support should try to understand the customer inquiry better. There are times we have already explained the issue to the support and they still ask us to try something that we have already tried.

Which solution did I use previously and why did I switch?

We previously used Windows Defender.

How was the initial setup?

The installation is straightforward and takes approximately five minutes for one endpoint.

What about the implementation team?

We did the implementation ourselves with a team of three. We have five managers, a technical team, and one admin involved with the solution.

What's my experience with pricing, setup cost, and licensing?

We are on an annual license to use the solution.

What other advice do I have?

I rate Sophos EPP Suite a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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JS
Director with 11-50 employees
Real User
Top 20
Easy to configure, good monitoring functionality, and the centralized management makes it easy to use

What is our primary use case?

We are a solution provider and the Sophos EPP Suite is one of the security products that we use to provide service to our clients. We primarily use it for endpoint protection.

What is most valuable?

The most valuable feature is the central administration and management. The central monitoring capability is helpful. It is easy to configure.

What needs improvement?

Technical support needs to be improved. In the future, I would like to see better third-party integration so that it can work in conjunction with our ticket system.

For how long have I used the solution?

We have about three years of experience with this product.

What do I think about the stability of the solution?

In terms of stability, we have not had any problems.

What do I

What is our primary use case?

We are a solution provider and the Sophos EPP Suite is one of the security products that we use to provide service to our clients. We primarily use it for endpoint protection.

What is most valuable?

The most valuable feature is the central administration and management.

The central monitoring capability is helpful.

It is easy to configure.

What needs improvement?

Technical support needs to be improved.

In the future, I would like to see better third-party integration so that it can work in conjunction with our ticket system.

For how long have I used the solution?

We have about three years of experience with this product.

What do I think about the stability of the solution?

In terms of stability, we have not had any problems.

What do I think about the scalability of the solution?

We are satisfied with the scalability.

How are customer service and technical support?

The technical support offered by Sophos is very poor.

How was the initial setup?

The initial setup is complex and the deployment will take approximately one month.

What other advice do I have?

In summary, this is a good product and I recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
AD
Engineering Manager at a manufacturing company with 51-200 employees
Real User
Top 5
Great cloud management; easy to use, stable and scalable

What is our primary use case?

This solution is a combination of two products, along with the additional EDR. It has the Endpoint plus Intercept X, which is more for ransomware and the anti-exploit with the EDR on top of it. I'm the engineering manager and we are customers of Sophos EPP Suite. 

What is most valuable?

The cloud management is great. The whole solution is easy to use and simple.

What needs improvement?

Additional security is always good; it would be helpful if the technical support could be improved.

For how long have I used the solution?

I've been using this solution for four years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are

What is our primary use case?

This solution is a combination of two products, along with the additional EDR. It has the Endpoint plus Intercept X, which is more for ransomware and the anti-exploit with the EDR on top of it. I'm the engineering manager and we are customers of Sophos EPP Suite. 

What is most valuable?

The cloud management is great. The whole solution is easy to use and simple.

What needs improvement?

Additional security is always good; it would be helpful if the technical support could be improved.

For how long have I used the solution?

I've been using this solution for four years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

Technical support could be improved - quicker and better. Support is the bad side of Sophos. 

How was the initial setup?

The initial setup is very easy, it took a few days and we did it ourselves. We have around 300 users in the company. An IT person can implement easily and there is documentation available for the configuration.

What's my experience with pricing, setup cost, and licensing?

They offer an annual and monthly subscription and we chose to go with the annual one. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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