Muhammad-Imran - PeerSpot reviewer
Network administrator at Al Hussan Group
Real User
Top 10
Light on computer resources, doesn't consume much memory and works effectively as an antivirus detection solution
Pros and Cons
  • "The most valuable feature is that it literally works. We have reduced a lot of complaints after switching to Sophos."
  • "There is room for improvement in terms of stability and updates."

What is our primary use case?

We use it just for antivirus detection. There was a facility where you could send a fake email to find out who clicked on these links. So this option is not available. We just have a simple NDR.

What is most valuable?

The most valuable feature is that it literally works. We have reduced a lot of complaints after switching to Sophos. Because we had Bitdefender, it was also good, and we could not find it to renew it.

What needs improvement?

There is room for improvement in terms of stability and updates. Updates, like if someone does not turn on the computer for six months, and then it gets expired, then you have to manually remove it and then reinstall it.

For how long have I used the solution?

I have been using this solution for five years now. We use the latest version. 

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Intercept X Endpoint
March 2024
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What do I think about the stability of the solution?

I would rate the stability a nine out of ten. It is a stable solution. There is no problem at all in the cloud. 

Sometimes we cannot rate stability a ten out of ten because, you know, there are some updates. If it doesn't happen, then you have to uninstall it and then reinstall it. If you're working in remote locations, you cannot do it easily. Then you have to ask someone to do it manually. It's something we can't do that much.

What do I think about the scalability of the solution?

The solution is extensively used. We began with 300 users and then 1800 users. And now, we have around 3,000 end-users using this solution. So, we have plans to increase the further usage. 

How are customer service and support?

I contacted support once for license activation. 

Which solution did I use previously and why did I switch?

In Bitdefender, we used to have a virtual machine, and there was only one engineer available who was in Kuwait. And if he's busy, you cannot do anything. There were some technical problems also. But since we are using Intercept X Endpoint cloud-based solution, everything goes smoothly. 

How was the initial setup?

The initial setup is really simple. We install it in our active directory. It can be set up automatically.

It took two minutes, maybe even less than two minutes, and then it keeps updating on the back end. So users do not feel anything.

What about the implementation team?

We have been working in IT for the last twenty years, so we know how to do this.

I'm also the network administrator, so we use an active directory to deploy it, and we got it integrated into our Windows Solution image. It gets updated, and it gets installed by itself.

What was our ROI?

It's good. Not that expensive.

What's my experience with pricing, setup cost, and licensing?

We go for the three years plan.

What other advice do I have?

I recommend it to everyone. It's easy to use. It's still strong and light on the computer. It doesn't take a lot of memory. The feature I found valuable is that it works for signature antivirus as well as finding signatures.

Overall, I would rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Ibidapo Ibrahim - PeerSpot reviewer
Head of IT Infrastructure at a non-tech company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Fairly priced, reliable, and has helpful support
Pros and Cons
  • "It is stable."
  • "We tried to set up Sophos Zero Trust within my Sophos central cloud. It only works with Microsoft and I use Google. I'd like to see Google added."

What is our primary use case?

We use the solution for endpoint and server security.

How has it helped my organization?

From a security standpoint, it provides me the visibility to see what is happening on all my endpoints and server.

What is most valuable?

I have the ability to interact directly with potentially infected machines from the network.

It is easy to set up. 

The solution offers fair pricing.

Technical support is helpful and responsive.

It is stable.

The solution scales well. 

What needs improvement?

Initially, when I started, I had a lot of performance challenges. They need to work on performance to the endpoints. 

We tried to set up Sophos Zero Trust within my Sophos central cloud. It only works with Microsoft and I use Google. I'd like to see Google added. 

For how long have I used the solution?

I've been using the solution since 2019. I've used it for three to four years. 

What do I think about the stability of the solution?

It is very stable. There are no bugs or glitches, and it doesn't crash or freeze.

What do I think about the scalability of the solution?

It has scaled well. We haven't had issues in that respect.

We have about 950 endpoints and 57 users.

We have plans to increase usage.

How are customer service and support?

I've used technical support. They are fine. I speak to the country manager directly in Nigeria, and they are very responsive. 

Which solution did I use previously and why did I switch?

I'm also using Digital Guardian. The combination of Sophos and this solution may have affected performance. 

How was the initial setup?

It has two components. While it is n the cloud, all agents are deployed on-premises. 

What was our ROI?

I have definitely seen an ROI while using this solution. 

What's my experience with pricing, setup cost, and licensing?

The pricing is fair. It's not overly expensive. 

What other advice do I have?

I'm using the latest version. It updates automatically online. 

I'd advise new users to deploy Intercept X with EDR on your endpoints. 

I'd rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Intercept X Endpoint
March 2024
Learn what your peers think about Intercept X Endpoint. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
IT Coordinator at a pharma/biotech company with 51-200 employees
Real User
Services perform well, minimal resources, and synchronizes well with other solution
Pros and Cons
  • "The solution is overall quite good, the services are performing well. It is very good for those who are using standard PC configurations. It does not block their system up by taking up a lot of resources."
  • "This solution is not in the high ratings on many of the top review sites. This solution has to be near the top for me to continue using it."

What is our primary use case?

We are not only using Sophos Endpoint with this solution, we are also using Sophos Email Security and firewall. It is a completely synchronized security package.

What is most valuable?

The solution is overall quite good, the services are performing well. It is very good for those who are using standard PC configurations. It does not block their system up by taking up a lot of resources. 

What needs improvement?

This solution is not in the high ratings on many of the top review sites. This solution has to be near the top for me to continue using it. I do not think a lot of companies know about this solution, it could be a lack of marketing that is the reason why it is not at the top.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the scalability of the solution?

The solution is very good for small-sized businesses.

How are customer service and technical support?

The technical support sometimes is a bit delayed, but sometimes they are responding very fast. Overall they are good but could improve on the times they are having delays.

Which solution did I use previously and why did I switch?

Previously we used McAfee for our endpoint protection for our company. It was very problematic, it was using up a lot of resources and delaying the work of users. Users were not able to do multitasking in the system. It is blocking all access to our server at the time of scanning. We decided to move to some other good antivirus. After analyzing the market, we found Sophos. Sophos is best for the standard configuration PC.

Which other solutions did I evaluate?

Due to some circumstances, we are going to switch from this solution to Symantec. Additionally, we have evaluated Kaspersky before choosing Symantec as the replacement for this solution. Kaspersky has had a very good rating amongst review sites along with Symantec.

What other advice do I have?

I rate Sophos Intercept X a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SHUBHAM BHINGARDE - PeerSpot reviewer
Project Engineer at CDAC
Real User
Top 5Leaderboard
Helpful to detect and identify worms and malware
Pros and Cons
  • "It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
  • "The performance offered by the product needs improvement."

What is our primary use case?

My company uses Active Directory to manage users and track whether they have installed any third-party applications or any malicious applications that need to be blocked before allowing for the installation of the application. My company informs users whether the tools they use have any malicious activities or products.

What is most valuable?

In terms of protection, Intercept X Endpoint is very good as it detects and identifies issues at a very early stage, so it is up to date. In terms of usability, it consumes a lot of RAM space, which causes work machines in our company's environment to be very slow. In my company, we have to wait and allow for the tool to complete the scanning of all the files and other aspects, or else the machines get slow.

What needs improvement?

The machines get too heavy because of the background applications that run when the tool is used. The performance offered by the product needs improvement.

For how long have I used the solution?

I have been using Intercept X Endpoint for more than two years.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a ten out of ten.

What do I think about the scalability of the solution?

In terms of scalability, you have to pay for every user that uses the product. If you pay more, you can get more users to use the product.

Around 500 people in my company use the product.

The product is extensively used in my company, and we plan to increase the number of uses of the solution. As the number of users of the solution in our company increases, we have to implement the product in every employee machine in our organization. My company uses the product on Windows and Linux.

Which solution did I use previously and why did I switch?

I have no idea about the other products in the market since I directly started to use Intercept X Endpoint.

How was the initial setup?

The solution is deployed on an on-premises model.

What about the implementation team?

A representative or set of executives from Sophos' team is involved in the product's installation process and guides the use cases of the application.

What was our ROI?

The return on investment from the use of the solution is very good since it helps my company to keep our network secure and protected.

What's my experience with pricing, setup cost, and licensing?

On a per-user basis, my company has to pay a certain amount of money.

What other advice do I have?

The solution improves our company's endpoint protection strategy as it helps to protect our network from getting affected by any worm or malware.

It is a very good tool to use for stopping threats. The tool is also useful to manage the activities of users in our company.

The tool is very good to use and is always up to date. The product can identify malware and worms at an early stage. Additionally, the tool also helps identify crypto miners.

Our company's system performance was getting slow because of the product.

I rate the overall tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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VigneshR - PeerSpot reviewer
Senior Software Engineer at Photon inc
Real User
Top 10
Effective protection, simple policies, and helpful support
Pros and Cons
  • "The most valuable features of Sophos Intercept X are the ease of use and the policy options that are simple to understand. Overall, the protection is good."
  • "We are not able to merge the sub-estates. If we create multiple sub-states and there may be instances where a user is in a different sub-state, it may not be possible for us to relocate that user from one sub-state to another through the console. We have to merge them manually which is not ideal."

What is our primary use case?

The solution is used for security.

What is most valuable?

The most valuable features of Sophos Intercept X are the ease of use and the policy options that are simple to understand. Overall, the protection is good.

What needs improvement?

We are not able to merge the sub-estates. If we create multiple sub-states and there may be instances where a user is in a different sub-state, it may not be possible for us to relocate that user from one sub-state to another through the console. We have to merge them manually which is not ideal.

For how long have I used the solution?

I have been using Sophos Intercept X for approximately two and a half years.

What do I think about the stability of the solution?

The solution has been stable.

What do I think about the scalability of the solution?

We have approximately 800 users using this solution.

Sophos Intercept X is easy to scale and increase the capacity.

How are customer service and support?

The support team from Sophos Intercept X is good at helping us. 

How was the initial setup?

The initial setup of Sophos Intercept X is simple. The process can be done in approximately 10 minutes.

To install Sophos Intercept X, we followed these steps: firstly, we ran the setup, which prompted us to click on "next." Then, we were asked to choose the "install" option, which we selected. After that, the installation process automatically commenced and was completed. 

What's my experience with pricing, setup cost, and licensing?

The price of the solution is average compared to the market.

Which other solutions did I evaluate?

When comparing Sophos Intercept X to other solutions it is easier to understand after watching the first video.

What other advice do I have?

I rate Sophos Intercept X an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior CyberSecurity Architect and Mentor at BlueTeamAssess LLC
Reseller
Top 5
It can get ahead of the ransomware attack and encrypt the data on clients in the path of the infection
Pros and Cons
  • "The most valuable feature of Intercept X its ability to stay ahead of the infection. By the time the ransomware spreads to the next machine in line, the data has already been encrypted on that workstation. It didn't matter what the ransomware did because could go in and get it back."
  • "They should keep doing what they're doing. Both of them have entered the EDR/MDR space, and they're keeping up with their competitors. I have a hard time understanding why their capabilities aren't garnering more attention."

What is our primary use case?

When Intercept X came out, the primary use case was stopping ransomware. It was one of the first products to claim that capability. When I was evaluating them back then, it was the only one I considered effective at analyzing and identifying where the infection started. 

The synchronized security also helped because the firewall could isolate workstations that had the infection or were in the path of infection.

What is most valuable?

The most valuable feature of Intercept X its ability to stay ahead of the infection. By the time the ransomware spreads to the next machine in line, the data has already been encrypted on that workstation. It didn't matter what the ransomware did because could go in and get it back. 

Sophos made such good headway with it because it wasn't traditional endpoint protection. It has a lot of additional capabilities, including web content filtering. It also has the ability to understand the traffic it was seeing at the endpoint, 

It's sitting on the endpoint, so you don't have to worry about encryption messing up the intelligence that it could get out of the traffic. It was able to pinpoint where the infection was able to get ahead of Intercept X. It was called Intercept X because it can get ahead of the ransomware attack and encrypt the data on clients in the path of the infection.

What needs improvement?

It's hard to say what could be improved because we're in the middle of an endpoint protection arms race, and there are constant improvements on all fronts in Fortinet, Sophos, and products.

They should keep doing what they're doing. Both of them have entered the EDR/MDR space, and they're keeping up with their competitors. I have a hard time understanding why their capabilities aren't garnering more attention.

For how long have I used the solution?

I have been using Intercept X since it came out. It hasn't been out that long. Sophos has always had an endpoint client, but Intercept X added new technology. The whole idea of being able to drill down to do a root cause analysis was a novel approach to the endpoint game. 

What do I think about the stability of the solution?

Intercept X is highly stable

What do I think about the scalability of the solution?

Sophos has the flexibility to scale from one user to a data center, but I've primarily used Sophos for small to medium-sized businesses.

How are customer service and support?

I was impressed the last time I called Sophos support. They have a "follow the sun" philosophy with coverage from tech support centers from around the world. Sophos began as a British company, and Fortinet is a Canadian company. 

Which solution did I use previously and why did I switch?

Sophos and Fortinet have a firewall solution that can work in small business or home office situations, where you might have only one or two people protected by the techn. Still, yout you can look at it through a single pane of glass and see all of the different work sites you're protecting. 

Sophos goes one step further with what it calls its RED product, which basically is a hardware firewall that travels with somebody. Say you have an executive in your company and you want to zero in to protect his or her workstation from infection and have control over it to manage its defenses. RED is a great product to do that. Fortinet and Sophos both have strong management capabilities for remote offices and offer centralized management through a cloud application.

How was the initial setup?

The basic setup is decent by itself. I have not had to do a lot of tweaking with either one of these products.

What other advice do I have?

I rate Sophos Intercept X nine out of 10. Its reporting, alterts, and configuration capabilities make it a formidable product. It's a great product that works as advertised. I haven't seen any serious conflicts between it and other products, whereas I wouldn't put some endpoint protection products on the same endpoint.

You have to do some work there, but generally speaking, there's always been a case where I've been able to have more than one product. It's probably the best of all the products that I work with because I've had Malwarebytes installed together with Sophos and FortiClient without undue pain. There are some others that I won't mention without that same track record.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Deputy Manager, Ict at Ushuru
Real User
Top 5
An affordable and intelligent tool that provides good security features and can be managed centrally
Pros and Cons
  • "It is an intelligent tool."
  • "The tool is not stable on Linux systems."

What is our primary use case?

The product is used for security. It is like an antivirus.

What is most valuable?

The product learns the user’s behavior. It is an intelligent tool.

What needs improvement?

The product must also focus on other operating systems like Linux and macOS. The tool is not stable on Linux systems. It is heavy. It slows down the machine if the machine doesn't have good specifications.

For how long have I used the solution?

I have been using the solution for eight to nine years. I am using the latest version of the solution.

What do I think about the stability of the solution?

The product is stable on Windows machines. I rate the stability a seven out of ten.

What do I think about the scalability of the solution?

We have around 55 users from different departments. I rate the tool’s scalability a seven out of ten.

How are customer service and support?

Support is okay.

How was the initial setup?

The deployment is easy. I rate the ease of deployment a nine out of ten. The process is centralized. We have three engineers to maintain the tool. The frequency of maintenance depends on the alerts we receive about updates or viruses.

What's my experience with pricing, setup cost, and licensing?

The solution is not expensive. The pricing is manageable. We have to pay an annual subscription fee. I rate the pricing a six out of ten.

What other advice do I have?

I will recommend the solution to others. It is centrally managed. We do not have to go to the users’ machines to manage the product. Overall, I rate the product an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Head of Technology at Speed enterprises
Real User
Top 10
Stops data leaks, highly stable and scalable solution
Pros and Cons
  • "It is quite scalable. You can always add more users. I would rate the scalability a nine out of ten."
  • "It's a bit heavy on the computers. So once you install it, the computer slows down. It is a resource-intensive solution."

What is our primary use case?

It is an endpoint. So it's antivirus and DLP, and all those integrated in one.

What is most valuable?

It is like an antivirus. So it stops viruses. DLP stops data leaks in the organization.

What needs improvement?

It's a bit heavy on the computers. So once you install it, the computer slows down. It is a resource-intensive solution. 

For how long have I used the solution?

I have been using this solution for two to three years now. We use the latest version. 

What do I think about the stability of the solution?

It is a stable solution. I would rate the stability a nine out of ten. 

What do I think about the scalability of the solution?

It is quite scalable. You can always add more users.  I would rate the scalability a nine out of ten.

How was the initial setup?

The initial setup is easy. The server, the main server, is online. And then the agent is on the premises. 

After online configuration, the agent installation takes only ten minutes. It is a very quick installation. 

The configuration takes around two hours. 

What about the implementation team?

I do maintenance for this solution. A team of four engineers handles the maintenance and deployment. 

What's my experience with pricing, setup cost, and licensing?

The pricing is quite expensive compared to the rest. I would rate the pricing a four out of ten; one is expensive, and ten is cheap. 

What other advice do I have?

It's a good product. So, link it with the security policies because you can link it with the firewall. The endpoint can communicate with the hardware firewall. So that's one of its strong points.  

Overall, I would rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Buyer's Guide
Download our free Intercept X Endpoint Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Intercept X Endpoint Report and get advice and tips from experienced pros sharing their opinions.