Sophos Intercept X Room for Improvement

EA
President at a tech vendor with 1-10 employees

I don't know how many infections this protected us from. It might be nice to have a view of what has come at us. You're blocking certain types of traffic. It's not malware per se. You would get a message for this, however, you never really know if this was really a bad guy or just some 16-year-old who knows computers.

There's always room for improvement in pricing. 

From a corporate perspective and from a customer perspective, switching is very difficult to do. It's not an easy task. 

The number one thing I would like is if their support could be a little faster and it would be a little easier to get a hold of support when you need them.

I would like to see a templated selection of items that ought to be implemented, that right out of the gate, you can just turn on. This is what we recommend for standard workstations that are running under normal circumstances. It's not that you can't have a template in there. You can create your own template and stuff like that, however, they haven't yet spent a whole lot of time figuring out if you're in the, I don't know, medical business and you need HIPAA and you need this and that, these are all the standard things you ought to deploy. It would be ideal if you could just flip the switch, and it turns them all on.

Also, after you've turned this stuff on in mass like that, you sometimes don't immediately know what the problem is if they all of a sudden can't talk to vendor X. Like in banking, they get a lot of offsite services. You should be able to say "Okay, so I blocked them somehow with one of these things. I don't know which one it is, Help me find it so I don't have to turn everything off." Otherwise, I've got to turn off the whole thing and switch them on one by one, which is time-consuming.

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Senior CyberSecurity Architect and Mentor at BlueTeamAssess LLC

The problem is that if you have a lot of different components going on, each managed under a different umbrella, then you're going to be spending a lot of time hopping back and forth between the different components to see, "Well, I got hit here. What did my firewall see? I got hit in the firewall, the firewall says it allowed that attack in, did it land on anything to compromise any of my endpoints?" I see that all the time. That's a question I always have in the reports I give my customers. "Okay. So this happened last month. And as you can see, there were all these attacks knocking at the door, but none were allowed through." If someone got through, then I'm going to be concerned.

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Hybrid Cloud Engineer at a tech services company with 51-200 employees

We're still new to the solution. We haven't come across any weakness yet. There aren't features that are missing.

The initial setup can be a bit challenging.

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Learn what your peers think about Sophos Intercept X. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
524,194 professionals have used our research since 2012.
Technical & Pre-Sales Manager at GateLock

I guess really the best part of the package is the same thing that could use the most improvement. The machine learning is good and it is already developed in the database and its engine. I guess they already have processes to cover more intelligent attacks. I am not sure about the improvements possible in this area. They have developed it to discover new attacks. But it is just an engine. There are no features that users have to look inside it. I think allowing more user modification could improve this at least for purposes of customization. But I don't know if it is possible and it is just to continue to improve on what already works.

As far as added features, I would like to see some type of event management in the product. It should not just depend on the logs only. It would be something to deal with the events on PCs in a similar way to enhance the effectiveness of Intercept X and EDR. 

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FZ
Network Administrator at a tech services company with 51-200 employees

What I think Sophos can improve is with the data-loss feature, especially when it comes to using USB sticks and USB hard disks. The feature blocks access to these USB sticks and disks and there seems to be no immediate workaround for that. Our customer was not satisfied with the feature. We actually ended up having to deactivate this feature because it is too aggressive and could not meet the client's needs.  

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CG
Manager of Information Security at a healthcare company with 1,001-5,000 employees

Refreshing the reports could be improved. It looks like sometimes when systems no longer exist those systems can still show up on the reporting.  

For example, if you spin up a virtual desktop and a virtual server, and then you change the name of that virtual server, what happens is Intercept X still maintains a record of the device by the old name. It does that even though it no longer exists in the system because the name has been changed. So, refreshing the data is probably something that needs to be addressed.  

I can not really address what I think needs to be added to the product right now because I still think our organization is focusing on learning what the product can do and discovering the capabilities. I have been so involved with it from the perspective of understanding what it does currently that I am still trying to figure out what else we would like to see.  

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EG
IT Manager at a construction company with 201-500 employees

There is an issue when deploying on cloud because it needs to be done manually. For an enterprise company that can have 10,000 or even 50,000 end users, it's a lot to deploy manually. An additional feature they might include would be the ability to control the lockdown on hardware; to control all the entry points such as a USB, a camera or any external storage. 

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EA
IT Infrastracture Consultant at a healthcare company with 201-500 employees

Sophos Central does not provide all of the information that is available, so it requires us to take the additional step of retrieving details from the firewall. It would be more productive if the information between Sophos products were automatically correlated and updated in Sophos Central.

When there is an event generated by either the firewall or Intercept X, and the originating IP address is the same, these should be merged into a single event rather than two. Automatically correlating these events would save us time.

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SG
Information Systems Coordinator at a insurance company with 51-200 employees

It's a challenge to do system maintenance work on a notebook. You always have to disable Sophos first. Otherwise, it thinks you're a virus. It would be ideal if there was some sort of setting where you could warn the system it's just you in there doing routine maintenance.

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JT
Founder at a tech services company with 1-10 employees

The one thing that I think probably needs the most attention with this product is the technical support. Some of our customers are starting to complain about that.  

It is a good product, generally. I can not really give it any criticism or go on about missing or broken features. I have got nothing to say that needs improvement other than the support.  

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MM
Chief Information Officer/Senior Vice President at a tech services company with 51-200 employees

We had some initial problems with our deployment, and they were more around uninstalling Sophos Basic and installing Sophos Intercept X. We had some challenges with some of the uninstallation scripts. They can improve the deployment of Sophos Intercept X when there is already an existing Sophos version. They can also provide more information in the form of best practices and lessons learned from previous findings. A knowledge base with this type of information would be helpful.

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Country Manager at a tech services company with 1-10 employees

The solution is pretty complete and works well for our organization. I can't recall not having any specific feature on hand.

The initial setup can be difficult if you don't come in with at least some knowledge about the product.

The solution can run slower on older computers. When you do a scan, you need to configure the scan to run in the time not when your traffic is high. The performance can be affected if the traffic is high and you are trying to scan. This isn't really the solution's fault. It may be an issue with the robustness of the machine

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Vice President Derivatives Ops IT at a financial services firm with 10,001+ employees

There are hackers who hack the artificial intelligence component using artificial intelligence itself. These sophisticated hackers are using AI capabilities, and the problem is that with no human intervention, machine learning can be defeated. The consequence is that somebody still has to keep watch and monitor the detection from the threat scanning.

Better protection in the endpoint, server, and mobile is needed. Those three areas should be fully protected. It should stop ransomware from installing, it should stop it from deploying, and it should also block unauthorized file encryption. In summary, it should have more protection, better detection, and better response.

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KN
Service Delivery Engineer - Network Security Lead at a tech services company with 51-200 employees

When comparing the security, I feel that Fortinet has more features as compared to Sophos Intercept X. As such, the feature set needs improvement. They should offer more with the firewall.

For example, Fortinet has a web application, it has application control, it has antivirus, and it has anti-malware. It offers many features.

Sophos is a bit behind when it comes to the features of the firewall itself.

The security is good but the feature set is limited.

They can up their marketing strategies. They need to increase their marketing efforts.

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HM
Chief Information Security Officer and Founder at a insurance company with 201-500 employees

It would be a value-add if they can include integration with other technologies or solutions, like Fortinet, Blue Coat, etc.

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MM
CTO & CISO at a tech vendor with 51-200 employees

The ADR functionalities feel like they aren't mature enough. It hasn't been a long time since Sophos has offered reproduction. Due to the fact that it's so young, it has fewer functionalities than other and more mature ADR solutions. 

Sophos would benefit from a cloud server implementation on top of the cloud provider (whether it's Google, Amazon, Azure, etc.). The solution is great, however, it's still intended for traditional off-cloud usage. It's focused on endpoint protection of the end-user. It's less targeted on servers, especially Linux or newer implementations that have microservices contained within the environment.

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PK
System Integrator, Sr Security Engineer at a tech services company with 51-200 employees

It would be better if it can automatically generate a report for each and every user so that the users get to know the things that shouldn't be accessed from their PCs. It can have information about malicious and non-malicious sites so users are aware of them, and they don't access malicious websites. Such reports can be generated at the end of the day.

We should also be able to get through to their support team quickly. Currently, it takes more than half an hour to get through to a technical person.

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CEO & MD at Gurjartech

They need to focus on their SLA or technical support. They also need to focus on their UI.

They should also improve their content filtering tool and update it so that correct categories are there. Sometimes, when I want to block an online gaming website, it is not shown under the correct category. It is shown under another category. They need to review their content filtering tool on a bi-weekly or monthly basis and update the sites and categories. This will be really helpful for them.

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System Integrator IT Manager at Tecnimex srl

Something that could be improved is to better integrate all different platform available at the moment (not only allow pcs, servers but also other o.s. platforms, Android & IOS and so on too). It should be more user-friendly, automated and able to manage and analyze the logging of the operation, provided that Intercept X is one part of a more complete security solution (Syncronized Security - between firewall, endpoint, mobile devs). Logging & reporting is very important for us, especially in Italy.

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Consultant at a tech services company with 501-1,000 employees

Features that should be improved in the upgrade involve the excessive consumption of the the solution's processor, RAM and resources. 

We have often encountered pain points, such as field users having insufficient resources at their disposal. Their system may offer, say, i3 processor or four GB of RAM, and become slow, owing to the large number of features. While it is okay that this results in the system slowing down, it remains a challenge for us, as our users and employees are complaining that it is becoming progressively slower.

In the next release it would be great to also see VPN integrated or in-built in the solution.

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LB
Security Engineer at a tech services company with 51-200 employees

The price of this solution can be improved. The lesser the price, the more people will purchase it in the future, and it will become more popular and more widespread.

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System Administrator at a non-tech company with 10,001+ employees

I have not done it, but integrating it with authenticating the users on the Windows system looks a bit complicated to me. It could be because I don't understand it.

Its installation takes a bit longer for each of the vendors. I don't know whether it is because of the internet connection. I don't know if it is just for me or it is the same for every other user.

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WS
Founder and General Manager at a tech services company with 11-50 employees

I can't think of any features that are lacking.

The solution needs to ensure it is keeping up with the latest malware defenses and security advancements.

It could be a bit easier to implement. 

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MM
Senior Security Consultant at a tech services company with 1,001-5,000 employees

The pricing could be a bit lower to match the normal retail pricing.

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CG
Manager of Information Security at a healthcare company with 1,001-5,000 employees

Mobile device management is a challenging area, and it can be improved. Some areas in the DLP solution can also be improved. It has the DLP capability, but it is not an all-out DLP program. I would like to see them improve the DLP solution in terms of reporting and possibly network monitoring. Currently, they only do the reporting parts of it.

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MT
Project Manager at a tech services company with 11-50 employees

The price of this product should be reduced because it is a little high.

We would like to deploy across a variety of machines simultaneously through the network.

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AW
CIO at a financial services firm with 11-50 employees

It has a performance hit on a local laptop. There's an agent installed and we are bothered a lot by it because it seems to be using a lot of computer resources.

We're interested in some behavioral analysis regarding activities on all of our networks so that we can anticipate intrusions and problems before they occur. My understanding is that Sophos doesn't provide such a facility. Darktrace seems to offer an artificial intelligence solution along these lines. 

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IT Coordinator at a pharma/biotech company with 51-200 employees

This solution is not in the high ratings on many of the top review sites. This solution has to be near the top for me to continue using it. I do not think a lot of companies know about this solution, it could be a lack of marketing that is the reason why it is not at the top.

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MA
Network Engineer at a tech services company with 201-500 employees

There are a lot of things that can be added based on the user's need for the solution.  

Where this solution has room for improvement generally is in the integration with Sophos Central and firewalls.  

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Associate Vice President - IT Corporate Support, IT Security, and Data Privacy at a outsourcing company with 10,001+ employees

We've had difficulty with uninstalling the solution. When we try to uninstall an old version of the basic Sophos Antivirus, it doesn't seem to uninstall completely. Due to this issue, when we installed Intercept X, we had installation conflicts. The company needs to figure out a way to make installing their old products easier and more complete.

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CB
Head-Information Technology at a real estate/law firm with 201-500 employees

I would like to have a built-in firewall, rather than having to integrate one. Having both a personal firewall and an endpoint firewall would be an improvement. It does have firewall monitoring capability but it is integrated with the Windows firewall. Having their own endpoint firewall would be better.

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Consultant at a tech services company with 5,001-10,000 employees

To be a perfect product, the price would have to be a bit better.

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GL
Infrastructure Manager at a tech services company with 51-200 employees

The endpoint detection and response (EDR) technology has room for improvement because the information that it gives us to resolve our problems is poor nowadays. It's not sufficient.

I would like to see remote desktop support. For example, if you have a problem with your device, maybe the support team can log in and help to fix the problem using a remote connection.

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WK
Manager at a real estate/law firm with 1,001-5,000 employees

The EDR could be improved, and perhaps the User Interface. EDR machine learning could be included.

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KC
Administrator

The app control in respect of the user interface could be improved, The choices offered for the on-premises and cloud-based platforms are the reverse of each other, such as the one responsible for allowing or denying access. This can be confusing initially, even though I later discovered that it is possible to set it back. 

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Senior System Administrator at KnowledgeNet

The main real-time scanning is taking most of the processing power of my notebook. This is a big problem.

It would be nice if Sophos Intercept X could provide some of their other features for free. For example, when I wanted to add another feature, like zero-day attack, I was told that I would need to add the license.

Also, it would be good to have a lot more resources.

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RR
Technology Solutions Specialist at a tech services company with 501-1,000 employees

We’ve only been using the solution for two months, so we don’t have a grasp of the full system to comment too much.

They might want to offer an MSP model for licensing, to offer the solution as a software as a service.

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AD
Engineering Manager at a manufacturing company with 51-200 employees

While the solution does not seem to lack any features, it should offer better security updates. It could be more secure, something which holds true for any solution. 

Also, the support could be faster. 

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SD
Technical Director at a tech services company with 11-50 employees

The solution is heavy in the usage of resources, you can notice the performance decrease. This should prove in the future.

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MF
Director at a comms service provider with 201-500 employees

The after sales service and support could be improved, particularly on the technical side. The solution has room for additional features. 

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JK
Technical Manager at Digital World

When I use a proxy, I can bypass Sophos, which is an area that needs improvement.

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JS
eResearch Solution Architect at a educational organization with 1,001-5,000 employees

We are considering switching from this solution as a result of the closer integration needed between the firewall systems and the EDR.

We are not talking about issues with the installation, documentation or interface, but with the existing combination between Sophos Intercept X and our firewalls. This is why we are considering other options. 

Moreover, the solution does not offer support for a legacy SAN. However, as this is a legacy issue, it will likely resolve itself eventually. 

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Technical Engineer at a tech services company with 10,001+ employees

When we load Intercept X, it puts a load on the device. When it is scanning, it slows down the device. A system with basic specifications completely slows down till the scan is complete. They should improve this part.

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LS
Senior Security Consultant - Checkpoint Technologies at a tech services company with 11-50 employees

We haven't had any issues with the solution, so I can't speak to any improvements that can be made at this time.

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IT Security Manager at a financial services firm with 10,001+ employees

The Data Loss Prevention module can be better. It should also have threat hunting capabilities.

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Learn what your peers think about Sophos Intercept X. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
524,194 professionals have used our research since 2012.