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Sophos Managed Threat Response Competitors and Alternatives

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Read reviews of Sophos Managed Threat Response competitors and alternatives

SK
Sr. Consultant/Partner/Co-Founder at a tech services company with 1-10 employees
Reseller
Top 20
Stops threats as they happen

Pros and Cons

  • "Sophos MTR will stop the threat as it is happening. Intercept X, which is a part of it, has the ability to roll back, so the attack is undone. And then the advanced edition of MTR lets me handle the threat by talking on the phone. I don't have to deal with it. I don't have to just go through emails back and forth. We don't have to pay extra for Rapid Response services. If something is happening, they're right on top of it."
  • "Once in a great while, an update fails."

What is our primary use case?

We use Sophos MTR for three of our customers, and we're proposing it for a fourth. We sell Sophos Intercept X Advanced with EDR and MTR Advanced. All of this is managed through Sophos Central and just integrated into the endpoint for both workstations and servers, so we see alerts, problems, and cases opened. 

What is most valuable?

Sophos MTR will stop the threat as it is happening. Intercept X, which is a part of it, has the ability to roll back, so the attack is undone. And then the advanced edition of MTR lets me handle the threat by talking on the phone. I don't have to deal with it. I don't have to just go through emails back and forth. We don't have to pay extra for Rapid Response services. If something is happening, they're right on top of it. And there are all the automatic features of the firewall that are interconnected with the endpoints. The firewall has the ability to isolate a compromised workstation and stop it from communicating anywhere on the network. It's called Synchronized Security and we implemented that everywhere we can. The firewall management and the endpoint management are all in the Sophos Central

What needs improvement?

I don't have really anything to offer as far as improvements. With every customer I can, I deploy Intercept X. It works. It protects the workstation. It protects the server. The client doesn't take a big hit in terms of performance on a workstation or server. The deployment is simple.

For how long have I used the solution?

I've been using Sophos MTR since it first became a product, so two or three years now.

What do I think about the stability of the solution?

It's cloud-based, it's a monitoring solution. Nothing MTR does affect the workstation. It's the antivirus scanning agent that is called Sophos Central Intercept X. That's what's on the workstation. Once in a great while, an update fails, but by and large, it's rock solid. We've had no problems with it compared to some of the other products that we're trying to get customers to move away from as renewals fall off. Again, I won't mention the product, but I've got a customer with 900 plus workstations, and I can say for quite a bit of money, she'll just consider changing. But so far she hasn't been able to find the bandwidth to change.

What do I think about the scalability of the solution?

As far as we know, it has unlimited scalability.

How are customer service and technical support?

The MTR tech support has been phenomenal.

How was the initial setup?

The setup is literally nothing as long as you're using Intercept X on the endpoint as well as the Intercept access to Sophos Central Intercept X that is installed and running on each of your workstations servers and workstations. And those are managed from within the Sophos Central Cloud. If you don't have that, then there would be a lot of setup. But if you're already a Sophos Central customer, engaging with MTR is basically just accepting the contract. It's really nothing more than that.

What's my experience with pricing, setup cost, and licensing?

It competes very well with other similar products. One of the Sophos products I put in for a customer was two and a half times less expensive than the competing product. 

What other advice do I have?

I would rate Sophos MTR as a 10 out of 10 based on my experience with customers.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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