Sophos SafeGuard Customer Service and Technical Support

Oche Ankeli
Head of IT at Digital Oak Ltd
The customer service has really improved. They ensure that your case is treated same day and assign a case ID for future reference. View full review »
Sandro Pasquato
Senior Technical Account Manager at Npo Sistemi
I have not contacted technical support. The service provider that we use filters the issues our customers have. View full review »
Marc-Kamel
Presales Manager at provad
The Sophos technical support is very helpful. We can open a chat or email them. They have a knowledge base for all cases of deployment. Sometimes we have issues that take a long time to solve. They have a lot of teams, so once in a while, we open the case with one person but somebody else completes the ticket. This does not happen for the majority of the time. View full review »
Find out what your peers are saying about Sophos, Microsoft, Symantec and others in Endpoint Encryption. Updated: March 2020.
406,070 professionals have used our research since 2012.
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
The technical support is very good, but there are delays at times with the response. View full review »
BilelRadaoui
Project Manager at a tech services company with 11-50 employees
I would rate their technical support eight out of ten. There's a bit of a delay in their response time to tickets. View full review »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
Technical support is very good, but sometimes they take a while to respond. This solution's very complex and still in the development process. Sometimes customers will ask for items that need to be developed or are not easy to develop. The solution is putting out a lot of updates, however, so they're constantly working to create a better product. View full review »
BocarKane
IT Manager at a comms service provider with 11-50 employees
Technical support for this solution is good, but we rarely contact them because we rarely see problems. View full review »
Chavara-Matekwe
Engineer at a tech services company with 11-50 employees
We've never needed to contact technical support. View full review »
MehboobKhakhi
IT Specialist at a non-tech company with 51-200 employees
I've never had to contact technical support. View full review »
reviewer1181427
IT Network Engineer at a tech services company with 11-50 employees
Technical support isn't so good; it needs to be improved. View full review »
Find out what your peers are saying about Sophos, Microsoft, Symantec and others in Endpoint Encryption. Updated: March 2020.
406,070 professionals have used our research since 2012.