Sophos UTM Pros and Cons

Sophos UTM Pros

ZaherEL Bsat
Pre-Sales Manager | Infrastructure and Security at National Information Technology Company
Sophos UTM has improved the porting section. It has improved security by seeing the gaps. For example, when you discover that an entry has been using a certain application, with Sophos UTM acting as a Layer 7 firewall, you can block the application, not the port.
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Joseph Mallozzi
Project Engineer
It does not take much effort or thinking to understand how it works.​
The product is extremely intuitive.
​Configuration could not be made any easier.
With over 150 firewalls in our portal, management and monitoring have never been easier.
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Ayodele Mumuni
Snr Dev Ops Engineer at a tech services company
It allows our developers to be able to securely log into servers to deploy and manage software.
It has allowed us to design a bespoke cloud space for our clients, while still having an excellent level of protection.
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Anthony Petecca
Manager IT and Security at Health Street
The isolation of infected machines is a big feature. Also, the ability to detect external sources that change files on a file server is really big.
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Jeff Berndsen
Network Engineer II at a legal firm with 1,001-5,000 employees
If a computer does get infected the Sophos appliance lets us know via it's Advanced Threat Protection so we can get a much faster response time.
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Scott Rouse
Architecture and DevOps at hc1.com
It has made our organization more secure, because we are using a VPN. We are not accessing services directly. It allows us to segregate some of the traffic for individuals which may be more of a developer role rather than an operational role needing access to developer resources, but not necessarily production operational resources.
It makes it a lot easier for us to maintain things. Prior to it, things were more difficult. This means less time on us. We can focus on other things. The recovery is more in man-hours for us than anything else.
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Frank Scalzo
Director of Cloud Technology at Avalere Health\Inovalon
Sophos has a single pane of glass which allows me to manage all my VPCs from a single instance, managing all my firewall from one place.
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M.K. Goyal
Asst General Manager(C&IT) at NMDC Iron & Steel Plant
It improved bandwidth utilization and provided link load balancing features for internet and intranet lease lines.
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Md. Dipu Khan
CEO at NG
The features that I've known to be most valuable are both the web security features as well as the web firewall capabilities. As a partner of Sophos firewall, we have some clients and they are using Sophos firewall UTM and we are using it as well.
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John Xavier
CIO at Quartesian
It helped to connect our satellite offices to the main Amazon infrastructure in a circular way.
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Sophos UTM Cons

ZaherEL Bsat
Pre-Sales Manager | Infrastructure and Security at National Information Technology Company
With Sophos UTM, there is a general rule in the firewall when the country blocking can block some countries from accessing your data. In the current version, you still need to add it by putting in the IP range. This feature would be helpful for administrators and it gives them the advantage to block stuff in less time.
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Joseph Mallozzi
Project Engineer
​This product could use some improvement with web filtering. It takes a lot of time and effort to set up and maintain.​
Finding information about Sophos’ sizing guidelines can actually be difficult. Also, Sophos does not make it clear what they mean by “users” when you are sizing a firewall, which then leads to undersized implementations.​
​I am going to flat out say technical support is terrible. Being a Platinum level customer, I am not happy with the support.​
Stay away from the wireless models, since you cannot put them in HA. They start to give you some weird issues once you start getting into multiple SSIDs and networks.
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Ayodele Mumuni
Snr Dev Ops Engineer at a tech services company
There is absolutely no support when using AWS. If you buy the on-premise Sophos solution, you get support.
It is a pretty straightforward setup, but it should be some sort of documentation that takes you step-by-step to help set it up for your VPC.
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Anthony Petecca
Manager IT and Security at Health Street
It does have built-in policies, which enable you to disable USB devices, etc. It would be nice if they had more policies because there are not that many of them.
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Jeff Berndsen
Network Engineer II at a legal firm with 1,001-5,000 employees
As it stands right now, when we have an internet failure on WAN1, it takes several minutes before our WAN2 connection picks up the traffic
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Scott Rouse
Architecture and DevOps at hc1.com
The documentation during the AWS integration was a little fuzzy on getting it to work with how the whole public exposure versus private exposure, then routing some of the traffic.
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Frank Scalzo
Director of Cloud Technology at Avalere Health\Inovalon
I would like them to move from the Classic Load Balancer to the Network Load Balancer. This would make it easier to do certain things with Amazon. They are able to do some enhancements with Network Load Balancer that they are unable to do with Classic Load Balancer.
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M.K. Goyal
Asst General Manager(C&IT) at NMDC Iron & Steel Plant
Initially, there were issues with the wireless network as wireless access points were disappearing from the dashboard after some time.
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Md. Dipu Khan
CEO at NG
The only time we face a problem or issues is when we place a ticket. We have found that response is very slow.
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John Xavier
CIO at Quartesian
We had some problems with the configuration. They had provided a CloudFormation template, and we had to go several rounds to make it work.
They could definitely improve on the support, especially in other countries.
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