Sophos UTM Stability

AH
Owner / Network Security Engineer at Texarkana IT

I've been using this stuff forever, and I've only had to replace a couple. That was due to lightning strikes, power surges, and other things that are out of our control. It's a highly stable platform with very few hardware issues. As long as you set it up right. I have my solution scripted so I receive backups and nightly config files in the email. Each night, I look at the executive report to monitor the solution. As long as the administrator takes the time to set it up correctly, I think it's a highly stable product.

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MG
Asst General Manager(C&IT) at NMDC Ltd

Initially, there were issues with the wireless network as wireless access points were disappearing from the dashboard after some time. Later issues were resolved by connecting the wireless access points through Cisco switches.

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SherifFouad - PeerSpot reviewer
ICT Manager at a mining and metals company with 1,001-5,000 employees

I would rate the stability as nine out of ten.

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Buyer's Guide
Sophos UTM
March 2024
Learn what your peers think about Sophos UTM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.
Fathi Kharfi - PeerSpot reviewer
Head Of Network & Technical Support at Tadhamon International Islamic Bank

It is stable and reliable. The performance is good. There aren't bugs or glitches. It doesn't crash.

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NAGESWARARAO KORUKONDA - PeerSpot reviewer
Senior Manager IT at KMV Group

The solution is stable. I'd rate it nine out of ten in terms of reliability. There are no bugs or glitches, and it doesn't crash or freeze. 

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Mohammed_Sajid - PeerSpot reviewer
Information Technology Network Administrator at abl

The solution is stable. 

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ML
Network and infrastructure manager at Sonysugar

I rate the solution ten out of ten for stability.

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JN
Technical Services Lead at Telenet Solutions

It is a stable solution. Stability-wise, I rate the solution an eight out of ten.

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NA
Head of Operations at Intersect Technologies

Stability-wise, I rate this solution a ten out of ten.

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MM
Senior Network Engineer at a computer software company with 11-50 employees

This is a stable product. In my experience, I have only seen one case where, after four years, a customer's UTM was completely dead. The motherboard just died.

This customer had a license, so they contacted Sophos and within one week, they had a replacement.

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AH
Head of IT

Sophos UTM is a stable solution.

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RR
Head of Data Link at Telecom Egypt

Its stability is very bad. It needs to be improved. The power supply issue that I faced is a very critical one.

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NK
IT Manager at Cartlis

The stability has been excellent. It doesn't crash or freeze. There are no bugs or glitches. It's very good and very reliable. 

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sugoi - PeerSpot reviewer
Server analyst at EJCLME Inc.

The stability is pretty good and better than XG. We don't have any issues directly related to the solution.

Stability is rated a ten out of ten. 

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Rana Chaudhury - PeerSpot reviewer
Consultant at KARLE INFRA PRIVATE LIMITED

It is absolutely stable. 

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Walid Fawzy - PeerSpot reviewer
Network and System Engineer at Al-Watania Poultry (Egypt)

Sophos UTM is very stable. It's an eight for me, stability-wise, on a scale of one to ten.

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YA
Network and Security Engineer at ONB

Sophos UTM is a highly stable solution. It has high availability.

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AH
Owner / Network Security Engineer at Texarkana IT

Very stable. Very good.

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AP
Manager IT and Security at Health Street

In terms of stability, it's definitely top-notch, a market leader. The ability to do things and the availability of it being online aren't an issue.

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TG
It manager at MMA2

The stability of Sophos UTM is good.

I rate the stability of Sophos UTM an eight out of ten.

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BS
IT Administrator at Vegol

The product is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

It is redundant enough. I don't have any issues with it.

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Hassan Moussafir - PeerSpot reviewer
Information Security Senior Expert at Wafaassurance

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

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WY
IT Engineer at Wise Communication

The solution is stable. 

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Saurabh Bhansali - PeerSpot reviewer
Head of IT at Venus Jewel

Sophos UTM is stable.

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JD
IT Manager at Manual Workers Union

It's been very stable. In fact, we haven't had any complaints or any issues with it. There are no bugs or glitches. It doesn't crash or freeze. The performance is great.

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ZE
Pre-sales manager at National Information Technology Company

With the ability of the hardware, we haven't experienced any problems with Sophos UTM so far. Neither have our customers. 

At the beginning of the XG version, three years back, they had hardware issues. After that Sophos deployed division two, three, and four as hardware appliances.

Sophos fixed the hardware issue for the lower models, i.e. the 525, the XG 125, and the XG 85. All of the larger Sophos UTM models were fine.

Now, all are stable, all are fine. We haven't seen any crash. One of our customers had a DDoS attack. Since he had the proper rules, we did not record any incident. 

Sophos UTM blocked the DDoS. Although it is not a dedicated anti-DDoS solution, Sophos UTM has the features. 

Sophos UTM is stable. I haven't seen any claims or issue tickets from our customers regarding stability.

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AM
IT Head at Dee Development

This solution is absolutely stable. 

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it_user215397 - PeerSpot reviewer
CEO, Technologist with 51-200 employees

The solution is very stable if you size the unit to the environment. An SG125 is great for a 25 person office with web, email filtering, application control, etc. but it would not work well in a 100 person office. You need to know the proper sizing prior to deployment.

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NO
CEO at Tomans Consulting

The stability of Sophos UTM is very good. The solution has been stable since Sophos took over Cyberoam which was the original company providing this solution.

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FS
Director of Cloud Technology at Avalere Health\Inovalon

I have never had a stability issue with Sophos. It self-heals.

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GM
Owner at supernovatel

The stability of the Sophos UTM is very good, most of our clients do not have to reboot the firewalls. 

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ES
IT Manager at a consultancy with 51-200 employees

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

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it_user701457 - PeerSpot reviewer
IT Infrastructure Architect at a retailer with 10,001+ employees

Major firmware release can sometimes be buggy initially but are soon pathed and stabilized. My advice would be to sit tight for 9.x release for about a week before implementing 9.x.yyy releases often fix bug without introducing stability issues.

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WA
Management Board Member and Network Engineer at NewLogics

There are two aspects to consider: software stability and hardware stability. The software is a bit stable, but the hardware needs a lot of improvement. So the software can be rated nine out of ten, but the hardware is only seven out of ten.

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CA
System Analyst at Abbey Mortgage Bank

I understand that it's had a couple of releases too frequently but I want to believe that it's relatively stable. 

I still believe that in terms of stability, Symantec is better, so this can be improved.

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it_user805347 - PeerSpot reviewer
Project Engineer

I have never come across any major stability issues. I have seen some bugs on newer firmware releases which have only affected units configured in HA. Sophos is usually quick to fix these bugs.

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HP
Network Security Engineer at a tech services company with 1-10 employees

It is a stable product.

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AlaaMady - PeerSpot reviewer
System Administrator at a insurance company with 51-200 employees

We don't find this to be fully stable; we have had to restart the firewall on a few occasions.

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GG
Technical Director at a security firm with 1-10 employees

For the whole life of Sophos SG UTM, it has been highly stable.

On the newer XG version, we have had a lot of small bugs on the very first version. We were having lots of small bugs on different functions and it had been a mess for a lot of integrators to make it work and to keep confidence in the XG. The XG had a lot of functions and all functions could have a lot of bugs. Even if everything is under control on one or several functions, there were some functions that had many, such as the VPN. However, in version 18 the stability was a lot better. 

You rely on the stability of a firewall and if you have some bottlenecking from the communication from or to the internet. It is very difficult to be confident in Sophos and we lost some confidence in Sophos in the very earlier version.

Overall, we had more problems with the XG than with the SG version.

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Dana Bailes - PeerSpot reviewer
Network Administrator at a manufacturing company with 51-200 employees

The stability and performance are good. The solution is reliable. There are no bugs or glitches. It doesn't crash or freeze. It's good.

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HS
IT Technician at Wm tech

I rate the stability of Sophos UTM a ten out of ten.

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FS
Account Executive at a tech services company with 11-50 employees

The solution's stability is excellent, and it is reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

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SI
General manager at DotCom, Lda.

Sophos UTM is a strong solution. I give it a 10 out of 10 for stability.

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DI
CEO at NG

The product is stable. It's a product that our clients are able to use and enjoy. We haven't had many complaints about the product at all. Internally we haven't experienced any problems. 

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SR
Architecture and DevOps at hc1.com

We haven't had an issue with it yet. 

Any given day, we have easily ten to 15 users on it constantly, plus some other ancillary services which go across the VPN to access resources in our environment.

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it_user701427 - PeerSpot reviewer
Snr Dev Ops Engineer at a tech services company

No, we did not. Backups were done daily, and its Linux backend gave us no issues.

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RobertMaalouf - PeerSpot reviewer
Network and Security Specialist at Tetracom S.A.L

Sophos UTM is stable and ready for customization. 

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PN
Director with 11-50 employees

The stability has been good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

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JK
Technical Manager at Digital World

It's a stable solution.

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it_user163662 - PeerSpot reviewer
Founder at a tech services company with 51-200 employees

No issues with stability.

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Osama Tobji - PeerSpot reviewer
Chief Information Technology Officer at AcenTek

Sophos UTM is stable so far. 

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RR
Owner at Perspectiva company

The solution is stable. 

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JS
CEO & Co-Founder at Advisor Consulting Group

No issues encountered.

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JX
CIO at Quartesian, LLC

It's pretty stable. For our usage, it has been pretty good.

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Wisnu Nursahid - PeerSpot reviewer
General Manager of Technical Division at VTI

Sophos UTM is quite stable.

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AR
Digital Transformation and Technological Innovation Manager at a educational organization with 501-1,000 employees

The stability of the product is quite good. We haven't had any issues with bugs or glitches. It doesn't crash or freeze on us. We trust its reliability.

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IS
CTO at a tech services company with 11-50 employees

We have not encountered any issues with stability.

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it_user291504 - PeerSpot reviewer
Network Engineer II at a legal firm with 1,001-5,000 employees

The appliance has been very stable, only being rebooted to apply patches for security vulnerabilities, which fortunately is not very often.

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it_user697017 - PeerSpot reviewer
Head of IT at a construction company with 201-500 employees

At the beginning, there were stability issues, due to a poorly configured switch. I had problems with HA, but after that, there were no stability issues.

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BB
Consultant at a tech services company with 51-200 employees

The only stability issue we have encountered was an update caused the unit to over process things. Everything kept running but it did slow down Internet access because of this.

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Faruk Ahmed - PeerSpot reviewer
Support Engineer at Ensure Support Services Limited

I would rate Sophos UTM's stability eight out of ten.

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RT
Software Sales Manager at a tech services company with 51-200 employees

Sophos UTM is stable which is why I like it.

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BK
System Administrator Server and Networks at a manufacturing company with 201-500 employees

It's stable, but the reaction time of the GUI is terrible; however, in my opinion, UTM is more stable than XG.

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DW
Solutions Architect at National Renewable Energy Laboratory

It is a little too CPU resource intensive, so we would like to see improvements there.

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MP
DevOps at a computer software company with 11-50 employees

I am stressing it quite a bit, and the stability is great. I haven't performed any maintenance on the instances in quite a while now. It works. I am happy because everything works well.

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it_user695352 - PeerSpot reviewer
Business Owner at a tech services company with 1-10 employees

No problems with stability.

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EA
President at a tech vendor with 1-10 employees

There are some legacy things that were probably fine back in the day when it was invented in Germany, things like the IPS, the Intrusion Protection engine. It's terrific and it works really well, but it can be a little bit slow. Because of the way that some pieces are built, for example the core for the IPS runs on only core, even if you have a multi-core CPU. 15 years ago that wasn't a big deal because your weak link was going to be your computer. But nowadays, you could have a fast enough computer if they could just let it work with multi-cores. They clearly aren't interested in rewriting large portions of the code because they're going to the XG so all they do is fix it or maybe add a feature that's in the marketplace. Over time, they've been adding more ways to do a VPN tunnel but some things they need haven't been added because it would require a big rewrite and they don't want to go there.

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it_user297396 - PeerSpot reviewer
Senior Expert for Microsoft infrastructure at a computer software company with 51-200 employees

No issues encountered.

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it_user243894 - PeerSpot reviewer
Systems Engineer at Base-2 ICT Services Ltd

Very rare cases of appliance lost admin password or web-service hangs.

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it_user233997 - PeerSpot reviewer
IT/Telecom Specialist at Prewest

If you enable the intrusion prevention option in the firewall any Wordpress deployments on a Plesk server behind the firewall slows down to a crawl, and there is no fix yet. The current workaround is disabling the intrusion prevention option at the moment.

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MA
Senior Network Engineer at Dejpaad

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

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MC
Senior Solutions Specialist at centerprise international

The stability of the product is good.

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it_user693984 - PeerSpot reviewer
Consultant at a manufacturing company with 1,001-5,000 employees
it_user413994 - PeerSpot reviewer
Quality Officer at a tech services company with 10,001+ employees

Some with the IPS function (snort).

In my case, when restarting the system (because of an update), I doubt that snort starts correctly and do a manual restart of the IPS function (see my answer for 'Room for Improvement').

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VM
Assistant Manager IT Zircon Technology at Zircon Techonolgy

The solution is stable. 

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Mohammad Mojtaba Sohrabi - PeerSpot reviewer
Manager at New Outlook Group

Both the stability and scalability are great.

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MS
Senior IT Specialist at Shabana Group

This is a very stable product.

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ML
IT SM & Security Consultant at a tech services company with 1,001-5,000 employees

No issues with stability.

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AP
Global Network Security Admin at a consumer goods company with 201-500 employees

It has been stable. We haven't had issues. It does what it is supposed to do.

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TI
Senior Network Security Engineer at a tech services company with 51-200 employees

UTM is stable.

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JM
Cyber Security Officer at Grupo Vision

It's very stable. In all the time I have been using it, I haven't seen it fail or gets stuck.

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ML
It Forum Gruppen A/S

There are no more stability issues than with other vendors, so I would say it's very stable.

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it_user410073 - PeerSpot reviewer
Senior IT Support Engineer at a religious institution with 51-200 employees

We encountered stability issues more on the Web Filtering feature where certain valid websites are blocked or the video cannot be played and it requires extra exceptional configuration.

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it_user472113 - PeerSpot reviewer
Systemadministrator at MCON Group GmbH

We have over 30 Sophos UTMs running. There are some that are not stable, because of the bridges used or ISP used (Cisco vPCs/Dell MLAGs etc.).

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it_user230352 - PeerSpot reviewer
Support Engineer at a tech services company with 51-200 employees

I had an issue with transparent mode in a demo, but mostly it is a very stable appliance and software.

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EB
Senior IT Consultant at a tech services company with 51-200 employees
GC
Science Technician at a government with 201-500 employees

The solution is stable. 

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MN
IT Security Specialist at a tech services company with 11-50 employees

The stability is OK. 

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ME
Senior System Engineer at a real estate/law firm with 51-200 employees

It is stable.

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AC
IT Director at a manufacturing company with 201-500 employees

It's a stable solution for 90% of the time.

There are some things that are not quite 100% and it could be improved.

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it_user241089 - PeerSpot reviewer
IT Security & Audit Manager at a tech services company with 51-200 employees
it_user801675 - PeerSpot reviewer
Network Administrator at a government with 11-50 employees

No stability issues at all.

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it_user700155 - PeerSpot reviewer
Network & System Engineer at a tech services company
it_user323832 - PeerSpot reviewer
Technical Consultant at a tech services company

Only thing we have noticed as of late was that their firmware updates break something else that was working in a previous version. Only noticing this on some customers though not all customers.

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JC
Security Architect at a financial services firm with 501-1,000 employees

The stability is good.

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NP
Cloud Network Administrator at a tech services company with 11-50 employees

The stability is very good.

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Buyer's Guide
Sophos UTM
March 2024
Learn what your peers think about Sophos UTM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.