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SM
Software Engineer at a tech services company with 201-500 employees
Real User
Top 20
Dual antivirus sets solution apart from other vendors

Pros and Cons

  • "Sophos CG is cost-effective, which makes it really suitable for SMB. If you want basic security and more embedded features, go with Sophos XG."
  • "We are facing some technical issues with Sophos XG right now. We have already escalated this issue with the Sophos technical support. They seem to be working on it. We are satisfied with the technical support. They reply quickly to our queries, but sometimes take time upgrading their systems."

What is our primary use case?

We do not have a primary use case for this solution. We are using Sophos XG to configure wireless networks. Some of our clients have Sophos XG integrations and we are using the MAC filtering on it. 

We also use the Sophos XG antivirus, content filtering, and as a secure email gateway. 

We have a bundled license with an email security subscription. We also use the free Sophos XG VPN. 

What sets Sophos XG apart from other vendors is the solution's dual antivirus. We enabled the Security Heartbeat feature, which synchs endpoints with the network layer antivirus; they work as a single unit. If there is a virus attack from outside world, the firewall handles it. If a virus comes when the network layer is idle, the endpoint protection takes care of it, which is why we are using this solution in our office scenario.

What is most valuable?

The solution is not vulnerable and that is the most important aspect of it for me. We deployed the Sophos XG firewall on the Edge browser and everything that comes in from the outside world as a potential threat is handled by the firewall.

I'm satisfied with the user interface and the solution's security level. They have a sandboxing solution for zero-day threats and a real-time cloud solution with millions of tags. I think the number at this point is four million tags. This is a good features in Sophos XG; it provides more security against new attacks, which are generated every day.

What needs improvement?

I don't see any drawbacks to this solution at the moment. I know of other products that have more features and are more advanced stages, but ultimately, an organization's choice of software depends on its budget. If you have a small amount of money and you want to secure your network, Sophos XG can provide you with network security. Sophos ZG is a mid-range solution. There are solutions that are above it in terms of features on the market, but they cost more money. 

They could work on their technical support to make it more productive for the end customer. Some of my friends and colleagues have had unfavorable experiences with the tech support taking too long to close their ticket. However, I opened two cases this week and both have been resolved. 

For how long have I used the solution?

I have been using Sophos XG for five years. 

What do I think about the scalability of the solution?

My impressions of the solution's scalability is that it varies depending on the model or capability of the box. When we have clients that want to deploy a small box on 200 or 150 users, we suggest that they get a box that's better able to cater to problems and their traffic. If a customer has 35 or 50 users, we will propose just a small box.

How are customer service and technical support?

We are facing some technical issues with Sophos XG right now. We have already escalated this issue with the Sophos technical support. They seem to be working on it.

We are satisfied with the technical support. They reply quickly to our queries, but sometimes take time upgrading their systems.

How was the initial setup?

The initial setup was not complex. I was new to the solution when I deployed it and I didn't face any problems; it wasn't a hassle or challenging for me.

Which other solutions did I evaluate?

I did not evaluate any other options. 

What other advice do I have?

This is a mature product. It has a good Gartner rating. It is best for the enterprise level, for the SMBs. Anyone can deploy according to the needs of their customers.

Sophos CG is cost-effective, which makes it really suitable for SMB. If you want basic security and more embedded features, go with Sophos XG. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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WG
Consultant at a tech services company with 51-200 employees
Consultant
Synchronized security with Sophos endpoints, easy to configure, and easy to deploy

Pros and Cons

  • "The most valuable is the synchronized security between Sophos XG and Sophos endpoint because it provides a lot of visibility about unknown applications. The endpoint shares the information of unknown applications, and you can learn about those applications and create policies to allow or block those applications."
  • "Everything is working as expected at this moment, but the anti-spam solution in Sophos XG needs to be improved. It needs more granular features and more stability. The anti-spam solution currently doesn't have many features, and we would like to have more features. At this moment, there is no expression filter for anti-spam. We need something to be able to filter subjects or attachments in emails based on the keyword. Sometimes, there is an issue with anti-spam, and Sophos XG suddenly stops processing incoming or outgoing emails. The only solution for this issue is to restart the appliance. Their support should be improved. It takes a long time to escalate a support case from level one to level two."

What is our primary use case?

Most of the clients use it for web filtering, application control, SSL inspection, and VPN. We have on-premise and cloud or virtual environment deployments. On the cloud, Sophos XG is on Azure or OVH.

What is most valuable?

The most valuable is the synchronized security between Sophos XG and Sophos endpoint because it provides a lot of visibility about unknown applications. The endpoint shares the information of unknown applications, and you can learn about those applications and create policies to allow or block those applications.

What needs improvement?

Everything is working as expected at this moment, but the anti-spam solution in Sophos XG needs to be improved. It needs more granular features and more stability. The anti-spam solution currently doesn't have many features, and we would like to have more features. At this moment, there is no expression filter for anti-spam. We need something to be able to filter subjects or attachments in emails based on the keyword. Sometimes, there is an issue with anti-spam, and Sophos XG suddenly stops processing incoming or outgoing emails. The only solution for this issue is to restart the appliance.

Their support should be improved. It takes a long time to escalate a support case from level one to level two.

For how long have I used the solution?

I have been using Sophos XG for six years.

What do I think about the stability of the solution?

It is stable, but sometimes, there is an issue with anti-spam, and Sophos XG suddenly stops processing incoming or outgoing emails. This is the only issue that I have with the anti-spam solution on Sophos XG.

What do I think about the scalability of the solution?

It is scalable. Most of our clients are small enterprises. We also have some medium enterprises.

How are customer service and technical support?

Their support should be improved. When we open a support case on their support portal, it first goes to their tier-one support. When an issue is complex, it takes a long time to escalate a support case to a level-two engineer, which is frustrating. Their response time is slow.

How was the initial setup?

Its deployment and setup are very easy. It is not at all complex to set up. The deployment duration varies. It can take around three days for a deployment with anti-spam, application control, IPS, and VPN with filtering.

What about the implementation team?

For its deployment and maintenance, usually, there are two of us, but sometimes, there is just one person.

Which other solutions did I evaluate?

Most of the customers here evaluate FortiGate against Sophos XG. Some of them also evaluate WatchGuard Firebox. In the past, FortiGate had the advantage of having an SD-WAN solution, but now Sophos also has an SD-WAN solution with a graphical user interface.

Sophos XG is very easy to follow and easy to configure, which is something very valuable for me and our customers. It is also very easy to use a site-to-site VPN with certificates, which is another pro. SD-RED devices are one more advantage that Sophos has over other vendors. These devices are very useful for those customers who don't have IT personnel in branch offices. With SD-RED devices, they can connect to the central site. The connection is automatically established with Sophos XG on the site. There is no need to have an IT person on the site.

What other advice do I have?

I would recommend this solution because it is really easy to implement. Sophos XG is very focused on cybersecurity. Its ability to synchronize information with Sophos endpoint is a very good feature when you are concerned about security. Other vendors or firewalls are more focused on establishing the connection and policies.

I would rate Sophos XG an eight out of ten. It is very good, but it could be better.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
541,708 professionals have used our research since 2012.
PB
IT Manager for Network and Security at a religious institution with 51-200 employees
Real User
Good reporting and scalability with great anti-spam capabilities

Pros and Cons

  • "They really work scalability into the solution at the outset."
  • "The SD-WAN could be improved."

What is our primary use case?

We are primarily using Sophos XG for the identity base, policies, load balancing, and SD-WAN. Right now we have separate, different branches, therefore, we need to integrate it with SD-WAN. Of course, with SD-WAN, we need to do the load balancing, the VPN failovers, and also watch the connectivity. We are more particular on the link, and also the implementation of user policies.

What is most valuable?

The Multi-Link, or the Multi-Wan, SD-WAN, is extremely valuable to our organization.

The Anti-Spam and the Gateway Anti-Virus capabilities have been very useful.

The solution offers a very good Network Ring, QRS, and landing management. 

We've found that the reporting is very good overall.

They really work scalability into the solution at the outset.

What needs improvement?

The SD-WAN could be improved. It is not yet full-blown; it's only basic, really. They need to move on with the algorithm on how the SD-WAN works, and how it works in comparison to other brands of SD-WAN. Sophos should study those algorithms on how they do the SD-WAN to learn a few things that may help them build out their own solution.

For how long have I used the solution?

I've been using the solution and various other Sophos solutions for a while.

What do I think about the scalability of the solution?

If you do the right planning, most of the time Sophos is good for five years. It depends on the recommendations as well. Sometimes the Sophos team or supplier will show you the number of users or number of networks and they'll illustrate to you a plan most suited to what you have and what you might have. They assess everything and give you a five-year plan. That way, if you need to expand, they've already taken that into consideration at the outset and there's room to scale.

We have about 100 users.

Due to the pandemic, we don't really have any plans to expand. We may be downsizing a bit. We'll see.

How are customer service and technical support?

We've been satisfied with Sophos' technical support. They are very helpful and responsive. Their staff is quite knowledgeable.

How was the initial setup?

I've worked with Sophos previously and we had a different setup. In terms of implementation, sometimes there are complex setups and sometimes the setup s are more basic. Right now, we have a complex setup. We need to ensure interconnectivity between our branches. We'll have different networks, different sites, and a lot of complexity. 

It doesn't really take too long to deploy, however. The support from the supplier is good. They're always available to assist. They are well-trained and they are already familiar with the setups and configuration so they're doing a pretty good job in terms of helping us.

What about the implementation team?

The supplier, the reseller, the partner of Sophos, is doing the change for the end-users. Most of the basic configuration has already been already done by us, however, for more complex areas, we could ask them, and they could come to us to configure it for us.

What's my experience with pricing, setup cost, and licensing?

The pricing is based on the acquisition cost.

Which other solutions did I evaluate?

We have evaluated a few different solutions. We've looked at Palo Alto and FortiGate products. In terms of our end-point security, we've also looked at Trend Micro and a few others.

What other advice do I have?

We are just a customer and an end-user.

We are using the latest version of the solution.

ON a scale from one to ten, I would rate this solution at an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Abhirup Sarkar
Director, Middle East, East India & SAARC at a tech company with 51-200 employees
Real User
Top 5Leaderboard
Good support, easy to set up, and the VPN helps ensure secure connections for people working remotely

Pros and Cons

  • "The feature that we find most valuable is the VPN, which ensures that people working remotely have a secure connection."
  • "We feel that the GUI can be improved a bit because it has a lot of information and looks a bit outdated."

What is our primary use case?

We are using this product as the firewall for our head office, so any connections going outside of the office go through it. We are also using VPN clients and especially during the lockdown, it was very helpful.

What is most valuable?

The feature that we find most valuable is the VPN, which ensures that people working remotely have a secure connection.

The email security and other security-related features are useful.

What needs improvement?

We feel that the GUI can be improved a bit because it has a lot of information and looks a bit outdated.

Nowadays, you hear a lot about next-generation firewalls, so some additional features can be added from an EI perspective. Products like FortiGate, for example, have a lot of features apart from the basic firewall. 

We would like to see integration with existing IPAM and IDAM products.

In the future, I would like to see new kinds of automations, as well as the inclusion of artificial intelligence-related features. A lot of other firewalls already have these now.

For how long have I used the solution?

I have been using Sophos XG for approximately three years.

What do I think about the stability of the solution?

We have not had many issues, perhaps two or three of them, when using Sophos XG.

What do I think about the scalability of the solution?

Scalability-wise, they have different models. With the requirements that we have, this firewall did a good job. It's still doing a good job in terms of performance. For a larger enterprise with a higher number of users, they can recommend other models.

Currently, we have approximately 100 users.

How are customer service and technical support?

We have received good support. For the small number of issues that we have had, we received help from IT. This included assistance with configuring some additional policies. Whenever we reached out to them, they were very prompt in terms of responding to us.

Which solution did I use previously and why did I switch?

Prior to Sophos XG, we were using a firewall by Palo Alto. The major reason we began looking for a different one was that the support was not very good. The firewall was pretty decent but whenever we wanted some help, it was a bit difficult to reach out to them. To summarize, it was not very prompt.

How was the initial setup?

The initial setup was simple. Within one to two hours, we were done. This was not just the installation, but the complete configuration.

What about the implementation team?

We performed the deployment with the Sophos team guiding us over the phone. It was not complex. There was one person from Sophos who was coordinating it, and it was done by our internal IT manager.

What other advice do I have?

For the most part, I can say that we plan to continue using this product. However, we would like to see if they have come up with new models and what additional features have they been incorporating. With cybersecurity, I know there have been a lot of threats of late, so we would like to see some new technologies or new features being incorporated.

This is a product that I can recommend. My advice for anybody who is implementing it is to first try to understand what the major use cases are. People need to know that there are quite a few options, such as Fortinet, and all of them have different advantages. Sophos fits perfectly for a smaller group of users, with perhaps between a hundred and two hundred people. For larger enterprises, I recommend that they implement Fortinet or Check Point.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
BB
CTO at MEDWIZ SOLUTIONS
Real User
Top 5Leaderboard
Simple to set up with a good GUI, but lacks features

Pros and Cons

  • "The initial setup is pretty simple."
  • "Their tech support is not great."

What is our primary use case?

I primarily use the solution as a firewall. It's running on our data centers and all of our offices.

What is most valuable?

It has a simple GUI, which is good. 

The initial setup is pretty simple.

What needs improvement?

Unfortunately, there are quite a few negatives with them.

Their tech support is not great. 

The features on offer are lacking.

Basically what they don't have is proper bandwidth management for multiple WAN ports and multiple WAN ports to multiple VPN WANs. Meaning, if I have it on both sides on both the main side and on the secondary side, two internet connections, I can't bond the two of them together into a single VPN and have bandwidth managed between the two of them.

If I want to go ahead and make a VPN, right now, I have two internet connections on each side. I have to make a failover a group of four VPNs for it to go ahead and failover between them.

You're getting into a lot of rules. It's a lot of extra rules, et cetera, that has to be done. They don't have simple pointing systems where you could go ahead and make rules saying, "Hey, here's the route". They're not fully route-based VPN rules yet. You literally have to take down all the routes all over the place in order to make updates. It's tedious. 

Basically, we had the problem where we moved certain ranges from one data center to another data center. It took us about an hour of downtime to do that. We had to go ahead and we had to reset VLANs and we had re-setup all the VPNs in all the different places we reconnected. We don't have two sites, we have 25 sites. It was a lot of work.

For how long have I used the solution?

I've used the solution for about three years at this point. 

What do I think about the stability of the solution?

It has its bugs and we can't get answers due to the fact that technical support is outsourced. There are some bugs that we keep running into that tech support can't figure out what to do. The bigger problem is the log systems aren't big enough for them to actually capture all the logs that happen.

How are customer service and technical support?

Technical support is an issue. About six months after we bought it to a year after we bought it, they outsourced all their tech support to India. Literally beforehand, they were an American-based tech support company and they actually had full product knowledge. The Indian-based tech support doesn't have the product knowledge and there was a language barrier. They could speak English, however, they didn't understand us very well.

We were told that they stopped doing outsource and they are rehiring their own internal staff again for tech support. We're hoping that we're going to be able to get better tech support again.

How was the initial setup?

The initial setup is pretty straightforward and simple. It's not overly difficult. I don't consider it to be complex. 

What's my experience with pricing, setup cost, and licensing?

We bought it as is. We bought it with four years of support. However, I can't speak to how much it costs. 

What other advice do I have?

I'd advise users considering the solution that, if you have quite a bit of sites, it's going to get a lot of work to do, to fix things up. It makes more sense if you have minimal sites. 

I'd rate the solution at a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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KN
Service Delivery Engineer - Network Security Lead at a tech services company with 51-200 employees
Reseller
Top 5Leaderboard
Simple to use, simple to manage, and simple to administer

Pros and Cons

  • "The most valuable feature is the Intercept X. It is the advanced features that are used for malware detection, and antivirus."
  • "Sophos can definitely improve with the interoperability between solutions."

What is our primary use case?

This firewall is part of the security solution that is implemented in medium-sized enterprises.

We are using it for endpoint and user security for laptops and mobile phones.

What is most valuable?

The most valuable feature is the Intercept X. It is the advanced features that are used for malware detection and antivirus. It's similar to antivirus on steroids.

It's simple to use and has a simple interface. It's generally straightforward and configuration-wise, it's not complex. 

It's a very simple product to use and that's why you find it is used mostly in small to medium-sized enterprises. They don't have the manpower that a large organization can have, in terms of the skilled workforce when it comes to cybersecurity. They just need something that is simple to use, simple to manage, and simple to administer, but effective at the same time. That's the main selling point for Sophos.

What needs improvement?

I have not used their SD-WAN product or the SD-WAN feature, so I don't know how scalable the SD-WAN is. But, I hope just that the SD-WAN is up to par with FortiGate.

The integration is an area that can improve a bit. One of the other solutions that I have used that is highly interoperable is Fortinet. It's easy to integrate with other products. 

Sophos can definitely improve with the interoperability between solutions.

For how long have I used the solution?

I have been using Sophos XG for a year and a half.

We are using the latest version.

What do I think about the stability of the solution?

It is very stable. I've not had any issues with it.

In terms of bugs, I've not had any bugs, or I've not encountered any bugs when deploying Sophos or administering Sophos products. 

What do I think about the scalability of the solution?

In terms of scalability, it's very scalable because they have different sized firewalls for different requirements or different specifications. 

It is also able to do high availability, so it's very scalable.

Currently, in our organization, we have coverage with Sophos Intercept X Endpoint Protection. We have 49 employees. We plan to continue to use this solution.

We are currently subscribed to a three-year product and will be using it for a duration of three years.

How are customer service and technical support?

I have not had any cases where I had to log technical support, but I believe it would be fast enough in case I needed to reach out to them.

Which solution did I use previously and why did I switch?

We are also using Fortinet FortiGate Firewall. 

How was the initial setup?

The initial setup is very simple.

For a normal deployment with basic configuration in a  medium-sized enterprise, it can take a day and a half.

If it's a complex network design then it might be three to four days.

It only requires one person to deploy and maintain this solution.

What about the implementation team?

We used an implementor and an integrator, but usually, I do it by myself.

Which other solutions did I evaluate?

The features in Sophos XG are the same features you would find in Palo Alto or Fortinet.

What other advice do I have?

I just like it the way it is. I wouldn't recommend any changes to it, because what they have is working and it's working very well. It is a product that I definitely recommend to others.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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ITCS user
Networking Engineer at a comms service provider with 1,001-5,000 employees
Real User
Top 5
Easy to set up, good support, and the display of bandwidth usage statistics is interesting. There is a drill down menu showing bandwidth usage for each application. Easy to configure e-mail rules.

Pros and Cons

  • "What we found valuable is the way they deal with emails, as well as the way the bandwidth usage is shown."
  • "We are having challenges when using Zoom with Sophos XG deployed."

What is our primary use case?

Right now, we are using this product as a perimeter firewall just to deal with emails and to protect servers, as well as other equipment that is on the network.

What is most valuable?

What we found valuable is the way they deal with emails, as well as the way the bandwidth usage is shown. I find this information to be very interesting.

What needs improvement?

We are having challenges with social media because ever since this issue of COVID-19 came into existence, the idea of using online discussions has become relevant. Before this, they were not made the priority because they were not considered to be important. Now, we've discovered that we need to use a lot of these online applications.

We are having challenges when using Zoom with Sophos XG deployed. Our wireless network is not stable through the connection. More work needs to be done there, since the FW is doubling up as a wireless controller.

I would like to see improvements made to the display and visibility. I'm also using Sophos XG firewall as our wireless controller, but as it is now, I can't see my access points on the firewall. My wish is to see the Wireless network and reports also on this firewall cum- controller. 

For how long have I used the solution?

We have been using Sophos XG for almost three years.

What do I think about the stability of the solution?

Sophos XG is stable and we have no problems with it.

What do I think about the scalability of the solution?

I think there is a limitation on the issue of scalability, and it is related to the interfaces that we bought. Right now, all of the employees are using it. The traffic that passes through it covers close to 2,000 users.

For us, our bandwidth is growing so we may have to scale further, in terms of the hardware networking components.

How are customer service and technical support?

We are constantly in touch with the distributor in Zimbabwe and they are excellent.

Which solution did I use previously and why did I switch?

Prior to Sophos XG, we were using Cyberoam for our firewall. We switched because Cyberoam was acquired by Sophos.

How was the initial setup?

The initial setup is very simple. It takes perhaps an hour to complete, which included importing rules from Cyberoam.

What about the implementation team?

We completed some certifications for using this product, but for the implementation, we were assisted by IDSS. In some instances, we are doing the maintenance on our own. When we have a challenge, on a case-by-case basis, we might contact the vendor and may require them to come in and assist.

What's my experience with pricing, setup cost, and licensing?

The issue of a recurring license is a hassle because every year, we have to subscribe. It causes us problems in our organization.

What other advice do I have?

We are expanding and setting up a new data center, and I want to put a new firewall in. We have an interest in diversifying, in terms of vendors, so that we do not create a single point of failure in case one product fails. Ideally, we want to have different products.

This is a product that I can recommend for anybody who is looking for a firewall.

I would rate this solution a eight point six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
KV
IT support officer at a wholesaler/distributor with 51-200 employees
Real User
Performs well, the firewall and threat management are good

Pros and Cons

  • "So far, I'm happy that they have recently added a firewall role, so I feel a little more comfortable with the security. The threat management is good."
  • "For the moment, managing the Sophos interface is a little bit challenging."

What is our primary use case?

There are about 100 people using Sophos at our office. We have two ISPs, so we have to have access to our internet providers. We also need security to deploy our network. Also, our home and external users need to be able to log in. So we use Sophos XG to build our deployment. Sophos is more than just a firewall. It analyzes security effects, so it's a firewall for the future. It's more than just a hardware firewall. There are also some paid options, so we do not have to have the main server inside our office here. We use Office 365. And although we use five servers at our location, not everything is in the cloud yet. 

What is most valuable?

We haven't used it for very long, so I have not analyzed the main features deeply. So far, I'm happy that they have recently added a firewall role, so I feel a little more comfortable with the security. The threat management is good. Also, the graphics and the throughput of our internet access are better than before, so it's the Sophos anti-threat device that we have. 

What needs improvement?

For the moment, managing the Sophos interface is a little bit challenging. We have an external partner that helps me to comprehend. But it's new. It has to keep up with the market, and I understand that. But that's my personal problem at the moment. High-availability clusters have not been implemented, so we have only one firewall and one device. So should this device go down, there's no more internet access. But so far, we haven't had any problems. 

For how long have I used the solution?

I've only been using Sophos XG for three months.

What do I think about the stability of the solution?

Sophos is stable.

What do I think about the scalability of the solution?

Sophos XG is scalable.

How are customer service and support?

I used Sophos tech support for the previous solution because Sophos sold that as well. Now, we only work with the external partners. So for the moment, I haven't had to send questions directly to Sophos. But my past experience with Sophos support was good. It was very professional and easy. We stay with Sophos software because of the technical support.

Which solution did I use previously and why did I switch?

We had Cyberoam. That brand that doesn't exist anymore, so we had to change.

How was the initial setup?

I contacted the external partner, and the setup was easy. It took about two or three days. Some little pictures were difficult for us to find, but that's normal. We could not make a one-to-one copy of the older one, so we had to search for some little personal configurations here. Now that everything is configured right, we are happy to have it. 

What's my experience with pricing, setup cost, and licensing?

Because Sophos is sold by the brand that we had before that and Cyberoam does not exist anymore, it costs less because we stayed within the older firewalls. The price was also very good. It was not expensive before because of their value at the time. I think it's not cheap but not very expensive, either. It's in the middle. 

What other advice do I have?

Based on what I know from using it so far, I would recommend Sophos. I rate it eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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