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Mr. Antonio Damian
Sales Manager at INFOSEC
Real User
Top 5
Stable with a good cloud-based console and great for enterprise-level organizations

Pros and Cons

  • "The product has a console that is based in the cloud for all their products. In this console, they have email security, firewall security, endpoint security, et cetera. All of the products on offer in the console are very useful for us."
  • "The manuals or guides we are given are too simple. When we are implementing the product, it is difficult for us as we don't have more detailed information."

What is most valuable?

The product has a console that is based in the cloud for all their products. In this console, they have email security, firewall security, endpoint security, et cetera. All of the products on offer in the console are very useful for us.

The solution is stable.

The solution works well for enterprises and large-scale organizations.

What needs improvement?

The manuals or guides we are given are too simple. When we are implementing the product, it is difficult for us as we don't have more detailed information. 

The technical support on offer is slow. When I have questions, they answer me very slowly. Sometimes within 24 hours, I have a response. However, it can be longer. In Mexico, Sophos doesn't have technical support locally. It's in Argentina or in other countries. It would be nice if support was available in the country.

What do I think about the stability of the solution?

The stability is okay. That said, as an enterprise solution, it can be a bit unstable during the initial implementation.

What do I think about the scalability of the solution?

The solution works well for enterprise-level organizations.

How are customer service and technical support?

We're not overly satisfied with technical support. We'd like to see local support, from within our country. Due to the fact that it is coming from outside, the response is very slow. We'd like it to be faster. We aren't completely satisfied with the level of service we get. 

How was the initial setup?

The initial setup is difficult in that there isn't enough documentation available to walk a user through the process. It can cause some issues. It's not exactly straightforward.

What about the implementation team?

Sometimes we need to work with other resellers. We don't always implement the solution by ourselves. 

What other advice do I have?

We are partners with Sophos.

We are using the 130-type of solution.

We take a hybrid approach to deployment. Some servers are on-premise and some servers are in-cloud.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MA
Head of Network Department at a financial services firm with 1,001-5,000 employees
Real User
Top 5Leaderboard
A stable firewall solution, but the GUI and support could be better

Pros and Cons

  • "Sophos is a stable solution, and we haven't had any bugs or limitations."
  • "The GUI and support could be better. I think there are other products that we are going to deploy instead of Sophos. We have already upgraded a month ago because the interfaces and support for Sophos are really weak. But other products like Juniper, Cisco, or FortiGate are better than Sophos. It's also complicated, and the end-user or client does not understand it."

What is our primary use case?

We use the SRX from Juniper as the second firewall, and Sophos is useful as a first firewall facing the internet edge. We also use it as an SD-WAN, and we're going to use it as a load balancer instead of a BIG F5 load balancer. All of the things like web filtering and internal email filtering will be inside Sophos XG.

What is most valuable?

Sophos is a stable solution, and we haven't had any bugs or limitations.

What needs improvement?

The GUI and support could be better. I think there are other products that we are going to deploy instead of Sophos. We have already upgraded a month ago because the interfaces and support for Sophos are really weak. But other products like Juniper, Cisco, or FortiGate are better than Sophos. It's also complicated, and the end-user or client does not understand it.

The interfaces and the GUI design are not easy, and when you do something, unrelated things are in the same configuration site. There are different sites to visit to configure Sophos. This is even more than other products. Many features can be improved, especially the VPN and web filtering features.

For how long have I used the solution?

We have been using Sophos XG for about five years.

What do I think about the stability of the solution?

Sophos XG is stable. 

How are customer service and technical support?

Technical support could be better. I already opened a ticket three days ago, but they are not interested or have not cooperated with the end customer. But Juniper and Cisco are fast to respond compared to Sophos. Sophos is really complicated, and it's not fair to buy the annual support when they don't provide any support quickly when you request it.

What's my experience with pricing, setup cost, and licensing?

The price is fair.

What other advice do I have?

I would advise potential users not to use Sophos if they are not buying the appliance. They should use another product like FortiGate, Check Point, or Palo Alto.

On a scale from one to ten, I would give Sophos XG a six.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
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Antony Muturi
ICT/HMIS Supervisor at a healthcare company with 501-1,000 employees
Real User
Top 10
A stable and seamless solution with good support and useful VPN and filtering features

Pros and Cons

  • "The VPN feature is the most valuable. It has come in handy during this period when people are working from home. The filtering feature is also valuable because you can easily filter the sites that you don't want to visit. You can also set timely surfing quotas."
  • "They made some changes to the firmware update sometime last year, which moved some of the policies from where they were before. Some of the policies, such as NAS policies, were separated, which made it a bit hard for people to trace the policies they had configured."

What is our primary use case?

We use it for VPN and for filtering direct traffic. We are using XG50.

What is most valuable?

The VPN feature is the most valuable. It has come in handy during this period when people are working from home.

The filtering feature is also valuable because you can easily filter the sites that you don't want to visit. You can also set timely surfing quotas.

What needs improvement?

They made some changes to the firmware update sometime last year, which moved some of the policies from where they were before. Some of the policies, such as NAS policies, were separated, which made it a bit hard for people to trace the policies they had configured.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It has been very stable. We haven't had any outages. It has been seamless.

What do I think about the scalability of the solution?

I am not quite sure about that. In terms of the number of nodes, we have around 200 nodes. All the internet traffic has to go through Sophos XG. In terms of the number of people who handle the support, we have two people.

How are customer service and technical support?

Their technical support is good. Whenever I have contacted them, they have given us support. They have been quite fast.

Which solution did I use previously and why did I switch?

We were using Cyberoam. When they were acquired, we just upgraded to Sophos because, at that time, they were providing the hardware and support to transfer your configs to Sophos.

What about the implementation team?

Its initial setup was done by a contractor. We just maintain it. We have an expert, and we also have access to an IT department.

What's my experience with pricing, setup cost, and licensing?

In terms of price, it is a mid-range product.

What other advice do I have?

I would recommend this solution. I would rate Sophos XG an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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TC
Information Systems Infrastructure Manager at a comms service provider with 1,001-5,000 employees
Reseller
Top 5
Local support and good training, but the wireless controller and scalability can be better

Pros and Cons

  • "I like the firewall, inbound, and outbound modules the most. The VPN feature also works well. It is very easy to configure rules in Sophos XG. We have got local service here in Zimbabwe from Sophos, which is something that I like a lot. We have got good local support, and they come on-site when we have any challenges. Sophos provides a lot of good training all around Zimbabwe. They are quite dominant here, similar to other solutions like Fortinet or WatchGuard."
  • "When you are using it as a controller for the wireless access points, it doesn't perform well. It is not suitable for the public cloud. It is more suitable for enterprise data. It is not really the equipment for cloud data centers. I am looking for a data center firewall."

What is our primary use case?

I am using it for unified management.

What is most valuable?

I like the firewall, inbound, and outbound modules the most. The VPN feature also works well. It is very easy to configure rules in Sophos XG.

We have got local service here in Zimbabwe from Sophos, which is something that I like a lot. We have got good local support, and they come on-site when we have any challenges.

Sophos provides a lot of good training all around Zimbabwe. They are quite dominant here, similar to other solutions like Fortinet or WatchGuard.

What needs improvement?

When you are using it as a controller for the wireless access points, it doesn't perform well.

It is not suitable for the public cloud. It is more suitable for enterprise data. It is not really the equipment for cloud data centers. I am looking for a data center firewall.

For how long have I used the solution?

I have been using Sophos XG for more than five years. I started with Cyberoam, which was bought by Sophos.

What do I think about the stability of the solution?

It is stable. I have managed to secure my network. It has been good so far.

What do I think about the scalability of the solution?

It is not so scalable. If you want to upgrade, you have to buy another appliance. I don't see so much scalability. You can only change a port from 1 gigabit to 10 gigabits. There are other solutions like Fortinet that are more scalable.

How are customer service and technical support?

Their support is good. We get local support from them.

How was the initial setup?

The initial setup is straightforward. The deployment took two days.

What's my experience with pricing, setup cost, and licensing?

The pricing is flexible. Sophos looks at a country's economy and offers flexible pricing. This is how they have managed to penetrate the market.

What other advice do I have?

I would definitely recommend it. It has good support and training.

I would rate Sophos XG a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Daniel  Alorwu
Head of Security at a insurance company with 10,001+ employees
Real User
Top 5Leaderboard
Is scalable and has an intrusion detection feature, but reporting needs improvement

Pros and Cons

  • "I like their firewall and the intrusion detection feature"
  • "The initial setup is not straightforward."

What is most valuable?

I like their firewall and the intrusion detection feature. This is also a scalable solution.

What needs improvement?

Their reporting needs to be improved.

The initial setup is not straightforward.

Technical support could be improved as well.

Integration to the cloud is also a challenge. It's not straightforward, especially while I move my mail from on-premises to cloud 365. I had to go to the cloud to research certain routes with it.

For how long have I used the solution?

I've been using it for five years.

What do I think about the scalability of the solution?

It is scalable. We have over 500 users.

How are customer service and technical support?

My experience with technical support has been poor because I have not had any support. When I have had issues, I have gone to their help files but have not had any technical support.

How was the initial setup?

The initial setup is not straightforward. You have to do a lot of reading to do something new. So, you have to really understand it or have prior knowledge to be able to find your own way out to whatever you want to do.

We currently have two people who manage this solution.

What's my experience with pricing, setup cost, and licensing?

The cost could be lower especially if you want to add other features. For example, if I want to activate the advanced threats feature in Sophos Central, there will be an additional cost. There are features that I wish I could have, but because of the cost, I currently don't have them.

What other advice do I have?

I think technical competence is much needed, so if you are not familiar with Sophos firewalls, you would need to be trained. You need to have knowledge to be able to work with this solution. It's not straightforward like other firewalls. It's not easy; you may understand the concept, but you need to have technical knowledge regarding the interface and the movement.

So, I would rate Sophos XG at seven on a scale from one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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KhalidOmer
Data Center Engineer at a retailer with 5,001-10,000 employees
Real User
Top 5Leaderboard
Good pricing, has helpful technical support, and offers good stability

Pros and Cons

  • "We found the initial setup to be straightforward."
  • "The VPN device could be improved upon."

What is most valuable?

The solution has a variety of very good, very useful features. We take advantage of a lot of them.

The initial setup isn't overly difficult.

The stability is good.

We found the initial setup to be straightforward.

Technical support is helpful.

The pricing is reasonable.

What needs improvement?

The VPN device could be improved upon.

The firewalls could be strengthened.

The solution could be more scalable.

For how long have I used the solution?

I've been working with the solution for four or five years or so at this point. It's been a while. 

What do I think about the stability of the solution?

The solution is very stable. We haven't dealt with bugs or glitches and it doesn't crash or freeze. It's pretty reliable.

What do I think about the scalability of the solution?

I wouldn't describe the solution as overly scalable. It's limited.

We have 100 to 150 users on the product currently.

How are customer service and technical support?

Technical support has been oaky. When we have needed them, they have been helpful and responsive. We're satisfied with the level of support we receive.

How was the initial setup?

The initial setup was okay. It wasn't too complicated or difficult. It was pretty straightforward overall.

We have ten to 20 people on staff that can handle deployment and maintenance. We look at the solution monthly to see if there's anything we have to do.

What's my experience with pricing, setup cost, and licensing?

We find the pricing to be reasonable. It's not too expensive.

We purchase a new license every three years.

I can't speak to the exact pricing of the product, however.

Which other solutions did I evaluate?

We're satisfied with this solution currently. We aren't evaluating any others or looking for a replacement. 

What other advice do I have?

We're a customer and an end-user. We don't have a business relationship with Sophos.

I'd rate the solution at a nine out of ten.

I prefer the advanced Sophos models. they are reliable and work well for us.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Amgad Soliman
Senior System & Security Administrator at a legal firm with 51-200 employees
Real User
It has a good interface that's very user-friendly

Pros and Cons

  • "I've tried out Sophos XG a little. It has a good interface that's very user-friendly, but I haven't used all of its functions because I'm only configuring and running the system."
  • "I would prefer if Sophos XG were cheaper. A lower price would benefit me as a system provider for the end customer. The cost of the license and renewal for all the software and devices is somewhat high."

What is most valuable?

I've tried out Sophos XG a little. It has a good interface that's very user-friendly, but I haven't used all of its functions because I'm only configuring and running the system.

For how long have I used the solution?

I've been working with Sophos XG for six months. I am not an end-user. I only provide the solution and implementation.

What do I think about the stability of the solution?

I think Sophos XG is very stable because the users who have installed it never mention any issues. It's very stable and scalable. 

What do I think about the scalability of the solution?

Sophos XG is a scalable solution. Our clients who use Sophos are not big companies. 

How are customer service and support?

I haven't dealt with Sophos support because I'm just doing the basic implementation for the Sophos. But I Sophos support is very experienced and helpful. Sophos has a team for administration and implementation—a good team to improve the application. 

How was the initial setup?

It depends on the implementation and the deployment of systems. In my small company, I have four people on my technical team. Two of them specialize in firewall and security. They're working on Fortinet. They deal with antivirus and security implementation as well as Veeam Backup. The other two handle the administration implementation, including Active Directory and other administration solutions.

What's my experience with pricing, setup cost, and licensing?

I would prefer if Sophos XG were cheaper. A lower price would benefit me as a system provider for the end customer. The cost of the license and renewal for all the software and devices is somewhat high. 

What other advice do I have?

I rate Sophos XG nine out of 10. I am a Fortinet partner. If a user asks me which solution to buy, I'll tell them Fortinet. But if the customer needs Sophos, I will implement it for him. However, if I had a Sophos partnership, I would recommend it every time.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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SA
IT Executive at Hotel Maluri Kuala Lumpur
Real User
Top 20
User-friendly and easy to explore with many good features

Pros and Cons

  • "The product is very easy to explore. It has a very good layout."
  • "The solution is tied to the US dollar. You need to pay whatever the equivalent is in your own currency, and, if the exchange is bad, it can really add to the cost."

What is most valuable?

Overall, everything about the solution works well. We haven't had any issues at all.

The features on offer are great. It has pretty much everything we need.

The solution is very user-friendly.

The product is very easy to explore. It has a very good layout.

What needs improvement?

I need to do a bit more research on the product. I can't think of any features that are missing.

The solution is tied to the US dollar. You need to pay whatever the equivalent is in your own currency, and, if the exchange is bad, it can really add to the cost.

For how long have I used the solution?

We've been using the solution for three years. It hasn't been an extremely long amount of time.

What do I think about the stability of the solution?

The stability is great. We don't have any issues. I haven't come across bugs or glitches. There isn't crashing or freezing. It's reliable.

How are customer service and technical support?

Technical support is quite good. That said, we really haven't had any issues with the product itself.

Which solution did I use previously and why did I switch?

I used to use Fortinet. That was at a different company, however.

How was the initial setup?

The solution is very straightforward to set up. It's not too complex. Sophos Endpoint is similar in that respect. It's easy to implement.

What's my experience with pricing, setup cost, and licensing?

The pricing is a bit expensive. That is mostly due to the US exchange. If the exchange is bad, it's quite an expensive option for us.

What other advice do I have?

We are Sophos customers. We're just end-users.

We also use Sophos Intercept X and Sophos Endpoint as well.

It's a good option. It's easy to explore and to use. Everything is pretty straightforward, especially if you compare it to other firewalls.

Overall, I would rate it at a nine out of ten. We've been very happy with it in general.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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