SOTI MobiControl Downtime Reduction
Has this solution helped to reduce device downtime? If yes, by how much time or percent?
It's really a time-saver. It allows our plant to keep moving. If we have an issue, I don't have to recall all the devices. It allows things to keep flowing, whereas before, everything had to stop, wasting time and money.View full review »
By enabling a faster response time to support users having difficulties on their device, it helps us with downtime... The support team is able to respond faster to problems, providing a faster resolution time so that the end user is back working with the device.View full review »
The solution also definitely reduces downtime. It helps us get somebody set up very quickly. We use the Apple Device Enrollment Program in conjunction with SOTI, and the ability for us to get a replacement device set up immediately and get someone, who is being paid at a high hourly rate - our labor is very expensive - back out in the field, is definitely a time-saver. When an average salary of an end user is somewhere between $60 and $80 per hour, if you can get all of their apps loaded up within minutes instead of a half hour or an hour, you can see how much that might save, multiplied by several thousand users.View full review »