SOTI MobiControl Remote Control and Screen Sharing

What are your impressions of the remote control technology and screen sharing feature? Do you use this for Android or iOS and does it help you resolve issues faster?

LeadApplaec5
Senior Software Engineer at a retailer with 1,001-5,000 employees
We use the remote control technology and screen-sharing features for our enterprise Android devices. Those features definitely do allow us to resolve some issues faster because we can work with the store associate to have them do whatever they're doing on the floor, and we are able to actively look at the data and figure out what's going on.
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CTO512c
CTO with 51-200 employees
The remote control technology and screen-sharing absolutely help us resolve issues faster. If there is a remote user who has difficulties or does not understand an error or a problem or a crash, the support team can remote control the phone and see right away what is on the screen and act on the problem. We can debug, we can help, we can reboot the phone. We have many options to help the remote user who is struggling with an application or with the phone. These are very important features that we like. That's why we use SOTI.
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ITAnalysdc34
IT Analyst at a manufacturing company with 1,001-5,000 employees
The remote control technology and screen sharing feature help us resolve issues faster. We primarily only use them for Windows CE and Android right now, not iOS. These features are good. We like them.
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Susan Neuder
Site Lead - Lancaster Facility at a retailer with 1,001-5,000 employees
We use the remote control technology and screen sharing features for both Android and IOS. At my location, we are using it more for Windows, while some of the other sites are using it for Android. There have not been any complaints or any concerns, they've been working well.
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