SOTI MobiControl Benefits

MobileIT403e
Mobile ITS Technology Manager at a logistics company with 1,001-5,000 employees
Deployment. We call our locations "divisions." If we have a division that's in need of 100 devices being stood up, once we have our SOTI agent on those devices, we can push software updates, we can push profiles. We can do everything that we need to do remotely. That's saving us on the costs of traveling out to a location to set up those devices. It's actually helping us be more agile - and that's the term everybody wants to be now - more flexible. We can run a little leaner as well. We don't need quite so many people to manage all these devices. Using that remote control feature has been really helpful for us. We're a dispatch office, some of our divisions have hundreds of vehicles at a time calling in and asking for help, looking for locations. Or maybe they have an issue with the tablet that is preventing them from moving on. The interesting thing is, now that we've given some of our dispatchers, and most of their supervisors, access into SOTI, to use that remote control feature, they can see exactly what the driver sees. That has been a big help for us. View full review »
CTO512c
CTO with 51-200 employees
The remote control technology and screen-sharing absolutely help us resolve issues faster. If there is a remote user who has difficulties or does not understand an error or a problem or a crash, the support team can remote control the phone and see right away what is on the screen and act on the problem. We could debug, we can help, we can reboot the phone. We have many options to help the remote user who is struggling with an application or with the phone. Before, they had to bring the phone to the office or to their manager so that we can debug it. Now it can be done remotely, most of the time, if the phone is not broken. These are very important features that we like. That's why we use SOTI. The Lockdown Kiosk Mode is very useful. After the remote control, it's one of the main reasons we use the solution. When you have 9,000 people remotely using your applications, you want to make sure that they don't play with Facebook while they're supposed to be working. It's a very important feature to prevent installation of applications we don't want and to provide a uniform device interface for everybody, no matter what the phone brand. The uniform interface makes training easier. It also prevents installation of software that could be harmful or compromise the security of the phone. It's a very important feature. Because we have a custom, business-to-business application, the solution's deployment features give us the ability to control the deployment of new versions. We can granularly decide which people or which phone receive updates. It's kind of like having your own "app store" and being able to control what you deploy on the phones, how you want to deploy it and when you want to deploy it. You can see how the deployment is happening; if it's going well or not. It's a convenience feature that provides us with great flexibility in the deployment of our software to our users. By enabling a faster response time to support users who are having difficulties on their device, it helps us with downtime or with a device that was blocked or malfunctioned. The support team is able to respond faster to problems, providing a faster resolution time so that the end user is back working with the device. It has improved the security of the phone, through lockdown. If the phone is lost we can remotely wipe it. It reinforces the overall security of the device. There are many aspects in which we've improved the efficiency of our operation. View full review »
reviewer946341
Project Coordinator at a healthcare company with 51-200 employees
For us, having a 40-person sales team, it's definitely helped improve efficiency. Using the serial number and all the different filters within SOTI, I have the ability to not only keep track of a device when a sales rep forgets to let me know which one it is, but definitely to do better inventory, too. With SOTI allowing me to remote-access the devices to either unlock, lock, or change any settings, it has saved us the manpower of needing to hire someone to go to where that device is to fix it or do any troubleshooting. That's where SOTI has been very helpful, in terms of saving time and money. View full review »
Peter Kolbeck
Automation Specialist at a energy/utilities company with 501-1,000 employees
The tool has become incredibly valuable for us in terms of helping the drivers. It was the tool of choice. We had the tool, we owned it, but as we got better at using it, its success became self-evident. The ability to remote into the device, help the drivers, set up devices in the field, all that pooled together into being critical. And now, with its growth in other environments, our IT department is exploring other uses for agents and remote access. We're not a really big company in terms of the corporate level, so it takes a little time for us to get traction on stuff. But it is certainly the key to the logistics side of our business. We couldn't have our call center without some remote access tool. Our decision to stay with SOTI was, initially, a default decision, but then it grew into all the capacity. It is the key component in our logistics center. Every one of our logistics personnel is trained on SOTI as an end-user, to be able to help people in the field. It's as simple as that. It's the primary tool when it comes to assisting drivers in the field. View full review »
Directora3a3
Director, IT Services at a manufacturing company with 10,001+ employees
It gives us the ability to manage our mobile fleets and push out updates quickly for all of our internal applications to keep the business running. We can push an app update out in minutes, if we get something from the development staff. That's really a critical feature for us. If a bug is reported, once the developers fix it, it's critical for us to get it out to the field users quickly to resolve any issues they're having that are interfering with their ability to do their jobs. It saves us time, absolutely. If the devices weren't managed and the users had to come back into the office... I don't even know how we would push out something easier than this. In the old days, before we had these managed devices, they would have had to come into the office to get a new version of a piece of software. Fortunately, that's not the way it works now. The solution also definitely reduces downtime. It helps us get somebody set up very quickly. We use the Apple Device Enrollment Program in conjunction with SOTI, and the ability for us to get a replacement device set up immediately and get someone who is being paid at a high hourly rate - our labor is very expensive - back out in the field, is definitely a time-saver. When an average salary of an end user is somewhere between $60 and $80 per hour, if you can get all of their apps loaded up within minutes instead of a half hour or an hour, you can see how much that might save, multiplied by several thousand users. View full review »
SystemsA04e1
IT Analyst
I can't speak to any improvements to my organization right now because I don't have a functioning MDM. None of my devices are able to pull down applications. I'm at a standstill. View full review »
Nicholas Cardinal
Software Developer at a construction company with 501-1,000 employees
What's really nice about SOTI is that I'm able to push out updates through the devices all over. We have plants here, where I'm located, in Perris, California. We also have plants up north in Modesto and Fresno, and they all have the solution. I'm able to create new software updates here and push them out to people all across California. As far as for remote support, anyone from here or any of our other plants can call me, and I can remote directly onto the device and see what's going on. It saves a lot of time. Before, when I had any official updates, I'd have to collect all of the hardware and physically plug each one of them in and copy over a file to each one of them. As soon as we got this, it saved me a ton of time on that. Now, I don't even have to collect any of the devices. I can just push out updates and continue working. That's pretty awesome. View full review »
ITAnalysdc34
IT Analyst at a manufacturing company with 1,001-5,000 employees
MobiControl is vital to our operation. We have to have SOTI to manage all of our devices. Otherwise, we would have different configurations at each site and it wouldn't be centrally managed. We like the fact that SOTI allows us to centrally manage all of our devices. View full review »
LeadApplaec5
Senior Software Engineer at a retailer with 1,001-5,000 employees
We use the remote control technology and screen-sharing features for our enterprise Android devices. Those features definitely do allow us to resolve some issues faster because we can work with the store associate to have them do whatever they're doing on the floor, and we are able to actively look at the data and figure out what's going on. While the solution hasn't helped with device downtime per se, but it has helped us resolve application issues. View full review »
reviewer948468
IT Engineer at a transportation company with 5,001-10,000 employees
When we use SOTI for SAP, if there is an issue where the user cannot connect, we can work on it by remoting to the device, getting some logs and finding if the problem is with the software, SAP, with the network, or maybe the end-user is doing something wrong with his scanner. It helps us to identify the issues the user is having. That means we don't need our expert IT guys to be in that place. If there is one setting that needs adjusting we don't need IT guys to be there, we can do it from here, remotely. It saves time in supporting end-users. View full review »
Susan Neuder
Site Lead - Lancaster Facility at a retailer with 1,001-5,000 employees
The way SOTI has improved our organization is that we were trying to get off of the legacy MSP configuration. The improvement for us is having an OS and an interface for which we can get active support, if we need it, for configuring a unit. View full review »
Zico HerreraGeldres
Business Manager
The remote control, force kiosk mode, and force GPS mode have benefited the sales force. The geofence in the warehouse has also been helpful. View full review »
JoBlogs
Admin with 201-500 employees
It's simple to use. View full review »

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