SOTI MobiControl Initial Setup

Mobile ITS Technology Manager at a logistics company with 1,001-5,000 employees
I was not a part of the initial setup of SOTI. I was brought in a few months after. There were definitely some growing pains with the setup, it was brand new. We didn't have any sort of MDM or anything like this. We actually didn't deploy mobile hardware until we had SOTI. I came in about three months after they initially started to use the MDM and, honestly, the changes we made to it were minor. It was more looking at the way device groups were structured and how they grouped everything together: profiles, settings, and that sort of thing. We figured out best practices pretty quickly. Because I wasn't there for the initial setup and start-up of SOTI, I don't know what information was presented at the time. Since then, and since moving into Enterprise Support, we do have a SOTI rep who explains things. He's open to any questions and shows us things. He's done a great job of that so far. That availability is definitely there. It's the day-to-day right now, in my staff, where we don't have time to really move ahead on other features yet. We're trying to be proactive but a lot of time we end up being reactive, just based on workload. View full review »
CTO with 51-200 employees
Generally, you have to install from the app store or they have an OEM website where you can download the agent. Once you know the process, it's fairly straightforward. We've done so many that we're used to it. It's not complex. It's not simple. It's in between. You have to have a license key and a few other elements on hand. Then you install the agent on the phone, you register it and it appears on the interface. Any MDM will be like that. Deploying a device takes a few minutes, assuming you have everything already set up on your server. In terms of our deployment strategy, first, we set up our own servers. We have remote users in both Canada and the US. We break it down by countries first. Then we have a breakdown by type of device: tablets or phones. In our implementation, we then segment the phones by provider: Verizon, AT&T, etc. Within those categories, we break it down by type of lockdown screen because we have different types of lockdown screens for a manager and for a regular employee. Based on their roles, they have more or fewer applications available. View full review »
Project Coordinator at a healthcare company with 51-200 employees
I wasn't here when our account was set up with SOTI, but what I can speak about is setting up SOTI within the device, when we have to deploy a new one. The process, at least for me, having been trained by our engineer, has been super-straightforward. Knowing how I can troubleshoot it myself, knowing what needs to happen in terms of right-clicking it so it pings to the device, all of that has been very straightforward. I'm not sure if I would describe myself as a super-tech-savvy person, but the technical understanding is straightforward: You have a device that's paired with SOTI, now you have to turn on the iPad to make sure it works. That has been very straightforward for me. SOTI has been super-easy on that side. When we're pairing a device to SOTI, it takes no more than five minutes, as long as it is on WiFi. As soon as it's on WiFi, it takes no time. View full review »
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Peter Kolbeck
Automation Specialist at a energy/utilities company with 501-1,000 employees
The part I can speak to is the version updates. The initial installation went quite well. We had five users five years ago. Now we've got 50 users. How we used devices five years ago is way different. We did not have a call center at the time, and now we have a call center. The version update is what I can talk to you about because I pushed for it, to get the latest and greatest version, and they were incredibly helpful. We had older servers it was running on, so we had to update the servers. The quality of the technical people at SOTI was phenomenal, it didn't take much to figure it out. We were able to import our stuff from an older server to a newer server and connect to the database with minimal impact. Once that happened, all consecutive version updates are basically pushing a button and letting it chug and it's done, it's up. We have a really solid platform for what we're doing right now. We were on version 9 or 10. Once the servers were updated to the most current servers that support version 14.3, after that, it was straightforward. It took 15 minutes to do the last two updates that came in. MobiControl was already up, and all we had to do was update the agents. I had no issues with the devices in the field connecting. So as far as I'm concerned, it was a 20-minute window. In terms of updates, we haven't had any bugs. As soon as the device comes online, I can do a global Agent Upgrade within 24 to 36 hours, and the handhelds all update. I haven't had an issue with an agent. It just works. View full review »
Director, IT Services at a manufacturing company with 10,001+ employees
The initial setup of the SOTI environment is easy. They do most of it for you. We went from an on-premise to a hosted solution, and I think the setup for the hosted took about a week. It didn't take very long for them to set it up at all. It was very simple to do. They're actually in the process of upgrading one of our environments right now, and then we are going to migrate into the upgraded environment. All of that, again, has been done very well. Their change-review process is very effective and careful. Once you get with the technical teams, it's always pretty simple. The way that we were able to implement MobiControl was with equipment refreshes: "Here's your new device, it's got SOTI on it, you can't take it off." View full review »
IT Analyst
The initial setup was definitely a little more complex. We're using the on-premise version, and to get it to work behind our firewalls was a little bit tricky. I am still basically in the process of deploying. I have about 20 devices on it and, as I said, at this point, my server is broken and I've been waiting for a technician to help. He's scheduled to help shortly. It's been an ongoing process for at least three weeks and every day I'm running into different issues and it's frustrating. View full review »
Nicholas Cardinal
Software Developer at a construction company with 501-1,000 employees
It was pretty straightforward. Our administrator set up the local server that would run SOTI, and getting all the devices configured was super-easy. The setup went really well. To get all the devices set up didn't take very long at all. In total we have 60 devices. It took an hour-and-a-half to do all of them. Our implementation strategy was like an assembly line. I wrote down the last four digits in the serial number, and then as I edited each device, I input the type of device with the serial number, and then just dragged the file onto it. View full review »
IT Analyst at a manufacturing company with 1,001-5,000 employees
The setup was straightforward. We have the Enterprise Support package, so they walked us through how to set it up. In terms of our implementation strategy, right now we're upgrading from version 12.4 to 14.2. It's taken a couple months, but I just set up an on-premise test environment to start moving some pilot devices over. Once that's complete, I'll upgrade the test environment to 14.2, and we'll test it for two or three weeks and then schedule a time to upgrade the production environment. I am doing the deployment myself, but the admins at each site are helping with the testing process. Once I've completed the test environment, the site admins will test their devices, and I'll do the upgrade after they're done testing. View full review »
Senior Software Engineer at a retailer with 1,001-5,000 employees
The initial setup was pretty straightforward. Our deployment strategy is to do pilots, expanded pilots, and full roll-outs. The amount of time it takes depends on what we're doing and how big the application is. View full review »
IT Engineer at a transportation company with 5,001-10,000 employees
The setup of the solution was straightforward. Everything was okay with no problems related to the application. For the initial deployment, it took us about a week to enroll the devices. Before MobiControl we had another solution from Zebra. We used that application to deploy the environment to all the devices that we had on that system. That was how we enrolled all our devices to the new solution. View full review »
Susan Neuder
Site Lead - Lancaster Facility at a retailer with 1,001-5,000 employees
The initial setup was pretty straightforward. We had to work with our server team so that it was set up the way QC likes to have things set up. To set up the server, it took about a week or two, and that was more just a matter of coordinating. It was very reasonable. It took longer, on our side, to do the legal part. Our strategy has been to use SOTI to move away from MSP and to get legacy equipment operational, before trying to get anything new going. In terms of deployment, we've mostly had one person from each of our sites focused on this particular implementation. At some sites, the configuration changes more rapidly than at others. View full review »
Ramil Lopez
Team Lead, Store Systems Support - Digital at a retailer with 10,001+ employees
The setup was fine. The only time we actually need any assistance is when we're doing an upgrade. View full review »
Director at a tech services company with 1-10 employees
The setup was straightforward because the systems architecht is simple compared to other solutions like VMware Airwatch. View full review »
Find out what your peers are saying about SOTI, VMware, Microsoft and others in Enterprise Mobility Management (EMM). Updated: November 2019.
378,397 professionals have used our research since 2012.
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