SOTI MobiControl Reviews

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Peter Kolbeck
Real User
Automation Specialist at a energy/utilities company with 501-1,000 employees
Featured Review

What is most valuable?

For us, the ability to connect with the driver at a moment's notice and support them in the field is paramount. On a side note, it helps me set them up and manage them remotely. Without remote… more»

How has it helped my organization?

The tool has become incredibly valuable for us in terms of helping the drivers. It was the tool of choice. We had the tool, we owned it, but as we got better at using it, its success became… more»

What needs improvement?

We're not using MobiControl to its capacity. We're not driving the ports out of it, we are just starting to enter it. It's a function of time and personnel, in getting to all the other attributes it… more»

What's my experience with pricing, setup cost, and licensing?

It's a reasonably priced tool for what we're using it for. To be fair, I don't have much to compare to. But being in IT for 20 years, I thought it was really reasonable. When you take into… more»

Which solution did I use previously and why did I switch?

We had no previous solution.

What other advice do I have?

When you get customer service tied in with a reasonably-priced service and product, there really is no other reason to go anywhere else. At this point in time, I would give it a ten out of ten. The… more»
Real User
Mobile ITS Technology Manager at a logistics company with 1,001-5,000 employees
Nov 13 2018

What is most valuable?

Deploying apps on the fly. We're able to update and deploy new applications, directly from the cloud. That's been a huge feature for us. Instead of putting hands on each… more»

How has it helped my organization?

Deployment. We call our locations "divisions." If we have a division that's in need of 100 devices being stood up, once we have our SOTI agent on those devices, we can… more»

What needs improvement?

There's always room for improvement. One of the things that I would like to see in the future is more control over the application layer. That has less to do with a… more»

What's my experience with pricing, setup cost, and licensing?

They've been pretty flexible with us, because we've changed the way we do our licensing a few times. We did a yearly, and then we went back and we did a quarterly, and I… more»

Which solution did I use previously and why did I switch?

Our previous solution came recommended to us by the third-party transportation app that we use. They recommended we use some sort of free app that you download off Google… more»

What other advice do I have?

Since being introduced to SOTI, I've become that guy in our company who helps recommend these solutions. I've been to transportation conferences where I'm being asked… more»

Which other solutions did I evaluate?

I believe MobileIron was one of them and Airwatch was the other they were looking into.
Real User
CTO with 51-200 employees
Nov 28 2018

What is most valuable?

There are many features that we use. * The main one is providing support through remote control of the phone. * Another feature we use provides a lockdown screen, which prevents remote users from starting or installing applications that are… more»

How has it helped my organization?

The remote control technology and screen-sharing absolutely help us resolve issues faster. If there is a remote user who has difficulties or does not understand an error or a problem or a crash, the support team can remote control the phone… more»

What needs improvement?

You need to get used to the admin console. I think it could be improved. It's not the best I've seen. Certainly, the software has a lot of features so you necessarily have some complexity in the interface, but I've seen better. They could… more»

What's my experience with pricing, setup cost, and licensing?

There are solutions that can be more aggressively priced, but they may not provide all that SOTI does. It's a matrix regarding what feature you use. You need to compare the features you use and what you are willing to pay for them. You may… more»

What other advice do I have?

You can have the solution in-house or you can have the solution on the cloud, managed by SOTI. Evaluate your needs. There are advantages to having SOTI managing it for you. That's something to look at. You definitely require some training… more»
Find out what your peers are saying about SOTI, VMware, Microsoft and others in Enterprise Mobility Management (EMM). Updated: November 2019.
382,399 professionals have used our research since 2012.
Real User
Project Coordinator at a healthcare company with 51-200 employees
Nov 13 2018

What is most valuable?

The feature I find most valuable within SOTI is the ability to reset or unlock a device. A lot of the devices that we use are in the field. We have locations in Dallas, San Diego, Seattle, Washington, and Phoenix, Arizona and there isn't… more»

How has it helped my organization?

For us, having a 40-person sales team, it's definitely helped improve efficiency. Using the serial number and all the different filters within SOTI, I have the ability to not only keep track of a device when a sales rep forgets to let me… more»

What needs improvement?

If SOTI had an in-your-account chat feature, that would be super-helpful. I've been having some trouble with getting ahold of someone to help me when I have an issue within SOTI or with a device or with my account. And with staff members of… more»

What's my experience with pricing, setup cost, and licensing?

We were trying to negotiate with our account manager previously, in terms of pricing, and he was able to lower it by $500 if we were to renew our license for another year, but he wasn't able to give any bigger discount than that, even with… more»

What other advice do I have?

I would say go for it, if you need to manage and track devices, it's the way to go. In our company, I and two engineers utilize SOTI. I am our project coordinator and there is our lead software engineer. The two of us handle maintenance and… more»
Real User
Director, IT Services at a manufacturing company with 10,001+ employees
Nov 29 2018

What is most valuable?

The application deployment features are usually effective. Right now, that function is broken because Apple has some problem with its enterprise deployment. In general… more»

How has it helped my organization?

It gives us the ability to manage our mobile fleets and push out updates quickly for all of our internal applications to keep the business running. We can push an app… more»

What needs improvement?

In general, historically, communication has been the biggest challenge for SOTI. Roadmap, general account maintenance/regular discussions, all were lacking but now they… more»

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable and the licensing model is very reasonable when compared to some of the competitors in the market. I can speak directly regarding Intune, which… more»

Which solution did I use previously and why did I switch?

This is the first MDM we ever used. At the time, Motorola resold SOTI, and so did Intermec. If you were getting a ruggedized device, you used SOTI. That's what it was for.

What other advice do I have?

My advice would be not to do on-premise if you don't need to. Take the hosted solution, which is cheaper. Also, pay for the maintenance and the installation to get it done… more»

Which other solutions did I evaluate?

We evaluated Windows Mobile 6.1, at the time, which was a really long time ago. They were known as an industry leader for Windows mobile devices.
Real User
IT Analyst
Nov 28 2018

What is most valuable?

I do use the whitelist and blacklist. The admin part, where I'm adding users, is not too bad. It's easy enough to use. We would use Lockdown if someone lost their iPad… more»

How has it helped my organization?

I can't speak to any improvements to my organization right now because I don't have a functioning MDM. None of my devices are able to pull down applications. I'm at a… more»

What needs improvement?

The main feature that we would like to have with Soti is the ability to push an iOS update without having people come to my office. That is the main reason why we went… more»

What's my experience with pricing, setup cost, and licensing?

The solution that we were using costs less, but it didn't offer as much as Soti. It's comparable if you look at it over the five-year term.

Which solution did I use previously and why did I switch?

We were using another MDM called ManageEngine and we switched because we liked some of the features that Soti offered us, but they're not working right now.

What other advice do I have?

My advice would depend on which version you're buying. If you're buying the standalone and you're running into the same problems that I have, then stay away. But if the… more»

Which other solutions did I evaluate?

We evaluated MaaS360 by IBM. We also looked at SmartMDM. The other option that we liked that Soti has is their VPN on Demand. That actually worked the way we needed it to… more»
Nicholas Cardinal
Real User
Software Developer at a construction company with 501-1,000 employees
Nov 13 2018

What is most valuable?

* It allows you to remote onto the devices. That's really cool. * Also, using SOTI MobiControl for file sync purposes. I've really enjoyed the use of the file sync when I'm administrating version… more»

How has it helped my organization?

What's really nice about SOTI is that I'm able to push out updates through the devices all over. We have plants here, where I'm located, in Perris, California. We also have plants up north in Modesto… more»

What needs improvement?

If the interface was a little bit more intuitive, more easily allowed me to get to where I want to be, that would be a little bit nicer, as far as the file sync goes. I think there's a lot more… more»

What's my experience with pricing, setup cost, and licensing?

I thought pricing was kind of high, but I believe that SOTI is probably the best out there for this type of software, so there's not much I can do about that. The licensing is annual, per device.

What other advice do I have?

If you're looking for some software where you can manage a large deployment of hardware, and then you would be able to have remote access, I don't really think that there's anything else out there… more»

Which other solutions did I evaluate?

I tried a bunch of things but there was nothing that really worked the way SOTI does. I don't remember any of the names, but they weren't that good.
Real User
IT Analyst at a manufacturing company with 1,001-5,000 employees
Nov 29 2018

What is most valuable?

Among the valuable features are managing configurations of all devices and being able to remote into devices. That's pretty much all we use it for. We send out configurations for each site that has its devices. Each site has a different… more»

How has it helped my organization?

MobiControl is vital to our operation. We have to have SOTI to manage all of our devices. Otherwise, we would have different configurations at each site and it wouldn't be centrally managed. We like the fact that SOTI allows us to centrally… more»

What needs improvement?

I would like them to improve the process of enrolling Android devices. It's much more difficult to enroll Android devices than it is Windows CE devices. There are a lot more steps required.

What's my experience with pricing, setup cost, and licensing?

It makes sense to have scanners on SOTI MobiControl, but it makes less sense to have printers because there are fewer features for them, while the price is the same for both. If they had a lower license fee for printers, we would probably… more»

What other advice do I have?

Plan early and give yourself enough time to plan. Make sure you know what the customer needs as soon as possible. Make sure they understand what they need as well. Test everything. That's probably the best advice I could give, even though… more»
Real User
Senior Software Engineer at a retailer with 1,001-5,000 employees
Nov 28 2018

What is most valuable?

One of the most valuable features is the remote control. If there are issues in the field, we can remote into those devices and see what kind of issues they are. Obviously, the other one would be just… more»

How has it helped my organization?

We use the remote control technology and screen-sharing features for our enterprise Android devices. Those features definitely do allow us to resolve some issues faster because we can work with the… more»

What needs improvement?

The management console could be improved to be a little bit more user-friendly. Some of the stuff is a little bit cumbersome, some of it feels like an engineering solution, but otherwise it's pretty… more»

Which solution did I use previously and why did I switch?

We didn't fully switch. SOTI offset some of the functionality because our legacy platform couldn't support Android devices. That's why we introduced SOTI into the mix. One of the reasons that we chose… more»

What other advice do I have?

Make sure to see if all the features meet your criteria. That is really the only thing that varies between MDMs, the features. We don't use the Lockdown Kiosk Mode feature of the solution. I actually… more»

Which other solutions did I evaluate?

The only two we were looking at were SOTI and AirWatch.
See 5 More SOTI MobiControl Reviews

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Find out what your peers are saying about SOTI, VMware, Microsoft and others in Enterprise Mobility Management (EMM). Updated: November 2019.
382,399 professionals have used our research since 2012.

SOTI MobiControl Questions

What is SOTI MobiControl?

SOTI MobiControl, our award-winning mobility management solution provides the ability to securely manage mobile devices and connected peripherals, applications, content, and email. With MobiControl's advanced security and management features, businesses have granular control of how mobile devices are used for business, and how data is accessed to ensure sensitive corporate information is kept in authorized hands only.

Also known as
MobiControl
SOTI MobiControl customers

Citizen Mexico, Sanctuary Housing, PENINSULA HOTELS, East Orange High School, Andrews Distributing, Amey Plc, American Airlines

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