Spiceworks Competitors and Alternatives

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Read reviews of Spiceworks competitors and alternatives

Real User
Network Analyst at a real estate/law firm with 1-10 employees
Oct 02 2020

What is most valuable?

We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department… more »

How has it helped my organization?

We are able to track what's going on and export the information. We then do some data visualization in Excel to get the statistics and see the number of tickets and their categories, which provides us… more »

What needs improvement?

They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have… more »

What's my experience with pricing, setup cost, and licensing?

It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of… more »

Which solution did I use previously and why did I switch?

We have earlier used SpiceWorks for the ticketing system. We switched because we didn't want to maintain the system and do things like hardware and software upgrades. We just wanted to install a… more »

What other advice do I have?

Create a plan and know in advance the ticket types and the categories that you want. Plan the subitems and the hierarchy structures for these identified categories. After you've set it up, if you want… more »
Real User
IT Senior Systems Administrator at a tech consulting company with 501-1,000 employees
Sep 12 2020

What is most valuable?

Probably the only sorta valuable part of the product is that it is stable, easy to work with, and covers the basics. But there is a lot more downside to it in my opinion than up.

What needs improvement?

Honestly, I do not particularly like WhatsUp Gold. I think we should get rid of it. It is so old. It has not been upgraded in about six years. The interface looks like something from the nineties. I am quite used to using the Paessler AG product. That is PRTG (Paessler Router Traffic Grapher) and… more »

Which solution did I use previously and why did I switch?

I have used a few of the different monitoring solutions at different companies. PA Server Monitor was one that I used and that was by Power Admin. I used to work with PRTG (by Paessler AG). It is quite a good product. Spiceworks is another one I used. If we are talking about a comparison between the… more »

What other advice do I have?

I would not recommend WhatsUp Gold to people who were considering it as a solution. On a scale from one to ten where one is the worst and ten is the best, I would rate WhatsUp Gold as a four or five. Really, it is a four-out-of-ten.
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