Spiceworks Other Advice

Hassan Zia - PeerSpot reviewer
IT Service Desk Manager (Global Delivery) at MLOGICA, INC.

Although Spiceworks is a good service desk solution for startups and the like, I believe it is lagging behind other solutions such as ServiceDesk in that it lacks multi-stage approval and categorization, plus a number of other features that I would like to see in such a solution. If Spiceworks manages to integrate the kinds of features you see in ServiceDesk Plus, for example, then I think it would make for a very good service desk system.

I would rate Spiceworks a six out of ten.

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Saifallah Chakroun - PeerSpot reviewer
IT Manager at MTF Industriel

I'm an end-user.

I haven't focused on the version. I'm not sure which version I'm using. 

I'd recommend this solution as it makes life easy. I'd rate it seven out of ten. 

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Fernando Cezario - PeerSpot reviewer
Level 2 Support at Tigs

Overall, I would rate the solution an eight out of ten. 

Spiceworks is quite horrible. In Spiceworks, I need to integrate three documents into one and sometimes have a problem with the website. 

With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use.  

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Buyer's Guide
Spiceworks
March 2024
Learn what your peers think about Spiceworks. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Jeetendar Kumar - PeerSpot reviewer
Information Technology Analyst at The Aga Khan University Hospital (Pakistan)

We resolve the issues ourselves. We do not contact the support team. We also have a system administrator. We can manage everything. I will recommend people to use the product. It's very easy to understand. It's a basic ticketing software. We can buy it if we want to learn more about ticketing systems. It has multiple features. We can design it the way we want. We can customize it the way we want. Overall, I rate the solution an eight out of ten.

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JV
IT Director at Dondlinger Construction

The free version of Spiceworks that I'm using is a good solution if you don't have any other options for visibility into your network. I haven't looked at a paid version. I didn't actually know there was one. 

My biggest advice to people thinking about using Spiceworks would be to stay on top of managing their devices. The version that I'm running doesn't clean that up for you. The visibility solution that we use now removes a device from the list if it doesn't check in within a specified period of time, so it doesn't have a lot of deadhead stuff out there. It tries to maintain an accurate current list rather than just allowing everything to stay there forever until you manually remove it. I don't know if a newer version takes care of that or not. Or if there's the setting that I could have set up to take care of that,

I would rate Spiceworks seven out of 10.

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Michael Ojieh - PeerSpot reviewer
Senior Network Engineer at a tech services company with 1,001-5,000 employees

I rate Spiceworks seven out of 10. Comparing Spiceworks to other products, I would say most people see it as a tool for small businesses, but they would go with one of the bigger names for a large enterprise network. Other commercial products are more user-friendly and have more features.

If more companies started adopting Spiceworks globally, maybe that would change, but people still see it as a tool for small and medium-sized businesses.

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LA
Senior IT Support at ProCook

Spiceworks is a system that I recommend for both inventory and helpdesk, although it is good in its entirety. Other than support for integrated asset management, I cannot think of additional features that I would require.

I would rate this solution a nine out of ten.

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NM
Interim Director of Information Technology at a government with 1,001-5,000 employees

It's a pretty good product. I like it. It's given me some fairly valuable information that I've needed on a couple of occasions that no other product would present to me.

On a scale of one to ten, I'd probably give it a seven, based on the fact that it does give me some information that nothing else has. But the pain points like the length of duration for the discovery, the GIS mapping, the ability to map is kind of lackluster takes the three points away.

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WaelQenawy - PeerSpot reviewer
Senior Customer Relations Manager at Qootco

We're using the community edition of the solution.

I would rate the solution nine out of ten.

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it_user265281 - PeerSpot reviewer
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates

This is not a true managed service product as many might think at first glance. This product is awesome for help desk, inventory, purchasing and some monitoring. If you are looking for a full managed service product you will need to keep moving to a different solution such as LabTech.

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MA
IT Project Team Leader at OCI fertiizers

We use the on-premises deployment solution.

I would rate the solution nine out of ten.

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it_user372372 - PeerSpot reviewer
Technal Support Specialist Contractor at a retailer with 1,001-5,000 employees

I was not the one managing the system, I didn't have the chance to see the software version. If you want an all in one solution for your IT to support your company, Spiceworks has a nice built in integrated system. And since it’s web based, it will work on any platform, even mobile.

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it_user381603 - PeerSpot reviewer
Director of Technology at a educational organization with 501-1,000 employees

Take the time to set up the SNMP agents to match up with the hardware you know you have on your network. It is a really great tool when it comes time to inventory or track equipment uptime/age.

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it_user273492 - PeerSpot reviewer
Spiceworks Consultant at a tech services company with 501-1,000 employees

If you're a one-man IT shop, or the accidental IT pro (the CEO's cousin that hooked up an Xbox that one time and now you're in charge of 45 users), get some training on the product. Use the free stuff online at the very least. The same goes for the large IT shops with over people in the team. If you're in the latter position, get your company to hire someone to help with the install, especially for those larger environments. You'll be glad you did!

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it_user371481 - PeerSpot reviewer
Help Desk Manager at a tech services company with 51-200 employees

I would advise you to install the program on the company cloud server and keep a daily backup.

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it_user273753 - PeerSpot reviewer
ICT Technician at The Godolphin School

As mentioned above if you are a small – medium sized company then I would use Spiceworks.

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it_user373110 - PeerSpot reviewer
IT Support and Development at a local government with 51-200 employees

There are other free ticketing platforms available out there. Keep in mind, however, if the network discovery, inventory, of your endpoint and software is critical, then Spiceworks may be best suited for your needs.

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it_user362487 - PeerSpot reviewer
IT freelancer/consultant at a tech services company with 51-200 employees

Be aware that Spiceworks free tier is an ad driven product, but you can remove ads for a reasonable monthly fee if needed.

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it_user278463 - PeerSpot reviewer
System Administrator/Technology Coordinator at a non-tech company with 501-1,000 employees

It's the only way to go as far as inventory systems go.

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KC
Senior Manager, Enterprise Infrastructure at a manufacturing company with 1-10 employees

I would rate Spiceworks four out of 10. Just because it's free and out of the box, and you get what you pay for, and you didn't pay for it. So, not getting much. All right. Know what you're getting because it's free.

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it_user381549 - PeerSpot reviewer
IT Manager at a non-profit with 51-200 employees

The Spiceworks community is a great value add. It certainly helps our team to keep tabs on the industry as a whole. I encourage IT veterans and newbies alike to join and participate.

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it_user372003 - PeerSpot reviewer
System and Network Administrator at a manufacturing company with 51-200 employees

Spiceworks does wonders for a free product. It’s ad supported, so watch for that. It is also flexible and customizable and probably does everything you need. Support is great, and that frankly was a surprise.

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it_user374160 - PeerSpot reviewer
Interim IT Manager at a hospitality company with 1,001-5,000 employees

Being a free product, it’s really hard to criticize, as it has many excellent features, such as inventory with asset scanning, purchase tracking and the ability to add plug-in’s created by the Spiceworks community that can add even more functionality. Ultimately, we stopped using Spiceworks, as a new IT Director came on board and we decided to move to a product that supported change management and could conform to ITIL v3 standards. Spiceworks is a great, free product. Any IT department that doesn't have a solid help-desk/knowledge-base solution would be amiss not to implement it.

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it_user286839 - PeerSpot reviewer
Group IT Director at a manufacturing company with 1,001-5,000 employees

Have a good understanding of what you need and for your IT strategy. Focus on service management, train in service management then implement this tool.

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it_user375372 - PeerSpot reviewer
CIO at a marketing services firm with 51-200 employees

Considering this is AdWare this is a very good product with all the right tools for a medium sized IT department. I would recommend it for any IT department that has less than 20 members.

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it_user2754 - PeerSpot reviewer
IT Manager at a construction company with 51-200 employees
When I moved from a large organization to a small SMB, I missed our tools that did IT inventory management and help desk ticketing. SpiceWorks has done an excellent job at filling that gap at a near zero cost. It's not perfect but it gives me great visibility into what's happening on the systems on my network and gives me the ability to track and report on IT-related issues. I'm very impressed with the product and highly recommend it to those that don't have a budget for IT inventory control and help desk software. View full review »
it_user1379664 - PeerSpot reviewer
Technical Account Manager at On_Serve

So Spiceworks would have an even more market share if they had a paid subscription model because you could turn off all the advertising that pops up all the time. But I think in general, I would give it a seven on a scale of ten compared to some of the other mid-tier stuff.

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it_user371781 - PeerSpot reviewer
Senior Infrastructure Engineer at a tech services company with 1,001-5,000 employees

Spiceworks gives you a very good but basic help desk platform that is easy to implement and use. The development is regular and updates happen often. They are constantly adding features and making the product better.

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it_user350622 - PeerSpot reviewer
System Administrator - Backup & Storage Specialist at METRO SYSTEMS Romania

If you've got a small to medium sized company (<500 employees and <500 network objects) than this software can really cut time for some of your Help Desk and even Sys Admin operations and optimize Incident Management in your team.

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it_user292623 - PeerSpot reviewer
IT Support Engineer at a tech services company with 501-1,000 employees
  1. Consider the needs of your organization - if you are looking for a product to implement in your company, you really need to consider if the product is what you really need, or if it is really satisfying your requirements
  2. Consider the cost - it’s important to consider if how much you are willing to spend for the product
  3. Consider the technical support – the best technical support is free and with experienced people, With this software, most of the users in the community are using it in their own organization.
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it_user369366 - PeerSpot reviewer
Sr. Desktop Engineer at a manufacturing company with 51-200 employees

Its perfect for a start-up/small/medium company where you are trying to get the most out of a software package with as little cost as possible; and how can you go wrong with a free, stable and very useful software?

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it_user369390 - PeerSpot reviewer
IT Systems Administrator & Infomation Security Officer at a tech services company with 51-200 employees

Considering the fact that this is a free product, all you can get from this software is Improvement in the way you organization operates and how your clients perceive you. Try Spiceworks, you won’t regret it. It’s simple, it won’t give you headaches during configurations and you can even add your coffee machine in the inventory.

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it_user369525 - PeerSpot reviewer
Enterpise Business Systems Engineer (Lead Network Systems and Security Engineer) at a mining and metals company with 1,001-5,000 employees

If you are planning on using Spiceworks as you core ticketing solution make sure it will scale to your business needs. I feel the product is good for inventory and simple help desk, I lacks in speed and in the fact that there is no Change Control peace of the ticketing system. On other thing is we have experienced issues with the software hanging up, we have try multiple things to stop this with no avail. It is missing some functionality that is needed in a Mid-size to large business.

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it_user381501 - PeerSpot reviewer
Starlan Consulting Services at a tech consulting company with 51-200 employees

Perform a thorough test and mind your resource usage.

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it_user381480 - PeerSpot reviewer
Systems Administrator at a tech services company with 51-200 employees

Start with the free version for at least a month before deciding to buy add-ons.

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it_user381519 - PeerSpot reviewer
Research Associate at a media company with 51-200 employees

It worked for what we needed it to do (short term at least) and had good customization, but in the end it wasn't the right fit for our organization. Perform a lot of testing.

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it_user269979 - PeerSpot reviewer
Network Administrator at a construction company with 501-1,000 employees

This product is definitely a great start for a ticketing system at an organization, particular for small to medium size teams. I would not consider Spiceworks as enterprise level yet though as a ticketing solution

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it_user369345 - PeerSpot reviewer
Infrastructure Engineer at a non-profit with 501-1,000 employees

Spiceworks is very easy to install and configure generally. I would advise giving it space on a server to do its thing. Running the service as local system on the server is also better than giving it its own dedicated account.

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it_user369534 - PeerSpot reviewer
Network Engineer at a tech services company with 51-200 employees

It’s fantastic because its free to use and easy to set-up in house, but it’s quite sluggish on the administrator end, but considering its free you cannot complain.

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it_user277038 - PeerSpot reviewer
Technical Analyst at a real estate/law firm with 501-1,000 employees

Try installing it in a small virtual environment or on a virtual box. It has a ton of useful features and keeps getting better.

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it_user370191 - PeerSpot reviewer
Systems and Messaging Administrator at a wholesaler/distributor with 1,001-5,000 employees

I can tell you it works well and its stable. No issues to report.

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Buyer's Guide
Spiceworks
March 2024
Learn what your peers think about Spiceworks. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.