Spiceworks Other Advice
Although Spiceworks is a good service desk solution for startups and the like, I believe it is lagging behind other solutions such as ServiceDesk in that it lacks multi-stage approval and categorization, plus a number of other features that I would like to see in such a solution. If Spiceworks manages to integrate the kinds of features you see in ServiceDesk Plus, for example, then I think it would make for a very good service desk system.
I would rate Spiceworks a six out of ten.
View full review »I'm an end-user.
I haven't focused on the version. I'm not sure which version I'm using.
I'd recommend this solution as it makes life easy. I'd rate it seven out of ten.
View full review »Overall, I would rate the solution an eight out of ten.
Spiceworks is quite horrible. In Spiceworks, I need to integrate three documents into one and sometimes have a problem with the website.
With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use.
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Spiceworks
March 2024
Learn what your peers think about Spiceworks. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
We resolve the issues ourselves. We do not contact the support team. We also have a system administrator. We can manage everything. I will recommend people to use the product. It's very easy to understand. It's a basic ticketing software. We can buy it if we want to learn more about ticketing systems. It has multiple features. We can design it the way we want. We can customize it the way we want. Overall, I rate the solution an eight out of ten.
JV
Judy Voyles
IT Director at Dondlinger Construction
The free version of Spiceworks that I'm using is a good solution if you don't have any other options for visibility into your network. I haven't looked at a paid version. I didn't actually know there was one.
My biggest advice to people thinking about using Spiceworks would be to stay on top of managing their devices. The version that I'm running doesn't clean that up for you. The visibility solution that we use now removes a device from the list if it doesn't check in within a specified period of time, so it doesn't have a lot of deadhead stuff out there. It tries to maintain an accurate current list rather than just allowing everything to stay there forever until you manually remove it. I don't know if a newer version takes care of that or not. Or if there's the setting that I could have set up to take care of that,
I would rate Spiceworks seven out of 10.
View full review »I rate Spiceworks seven out of 10. Comparing Spiceworks to other products, I would say most people see it as a tool for small businesses, but they would go with one of the bigger names for a large enterprise network. Other commercial products are more user-friendly and have more features.
If more companies started adopting Spiceworks globally, maybe that would change, but people still see it as a tool for small and medium-sized businesses.
View full review »LA
Lewis Anderson
Senior IT Support at ProCook
Spiceworks is a system that I recommend for both inventory and helpdesk, although it is good in its entirety. Other than support for integrated asset management, I cannot think of additional features that I would require.
I would rate this solution a nine out of ten.
View full review »NM
reviewer1236861
Interim Director of Information Technology at a government with 1,001-5,000 employees
It's a pretty good product. I like it. It's given me some fairly valuable information that I've needed on a couple of occasions that no other product would present to me.
On a scale of one to ten, I'd probably give it a seven, based on the fact that it does give me some information that nothing else has. But the pain points like the length of duration for the discovery, the GIS mapping, the ability to map is kind of lackluster takes the three points away.
View full review »We're using the community edition of the solution.
I would rate the solution nine out of ten.
View full review »This is not a true managed service product as many might think at first glance. This product is awesome for help desk, inventory, purchasing and some monitoring. If you are looking for a full managed service product you will need to keep moving to a different solution such as LabTech.
View full review »MA
Mohamed Abdelwahab
IT Project Team Leader at OCI fertiizers
We use the on-premises deployment solution.
I would rate the solution nine out of ten.
View full review »I was not the one managing the system, I didn't have the chance to see the software version. If you want an all in one solution for your IT to support your company, Spiceworks has a nice built in integrated system. And since it’s web based, it will work on any platform, even mobile.
View full review »Take the time to set up the SNMP agents to match up with the hardware you know you have on your network. It is a really great tool when it comes time to inventory or track equipment uptime/age.
View full review »If you're a one-man IT shop, or the accidental IT pro (the CEO's cousin that hooked up an Xbox that one time and now you're in charge of 45 users), get some training on the product. Use the free stuff online at the very least. The same goes for the large IT shops with over people in the team. If you're in the latter position, get your company to hire someone to help with the install, especially for those larger environments. You'll be glad you did!
View full review »I would advise you to install the program on the company cloud server and keep a daily backup.
View full review »As mentioned above if you are a small – medium sized company then I would use Spiceworks.
There are other free ticketing platforms available out there. Keep in mind, however, if the network discovery, inventory, of your endpoint and software is critical, then Spiceworks may be best suited for your needs.
View full review »Be aware that Spiceworks free tier is an ad driven product, but you can remove ads for a reasonable monthly fee if needed.
View full review »It's the only way to go as far as inventory systems go.
View full review »KC
Keith C.
Senior Manager, Enterprise Infrastructure at a manufacturing company with 1-10 employees
I would rate Spiceworks four out of 10. Just because it's free and out of the box, and you get what you pay for, and you didn't pay for it. So, not getting much. All right. Know what you're getting because it's free.
View full review »The Spiceworks community is a great value add. It certainly helps our team to keep tabs on the industry as a whole. I encourage IT veterans and newbies alike to join and participate.
View full review »Spiceworks does wonders for a free product. It’s ad supported, so watch for that. It is also flexible and customizable and probably does everything you need. Support is great, and that frankly was a surprise.
View full review »Being a free product, it’s really hard to criticize, as it has many excellent features, such as inventory with asset scanning, purchase tracking and the ability to add plug-in’s created by the Spiceworks community that can add even more functionality. Ultimately, we stopped using Spiceworks, as a new IT Director came on board and we decided to move to a product that supported change management and could conform to ITIL v3 standards. Spiceworks is a great, free product. Any IT department that doesn't have a solid help-desk/knowledge-base solution would be amiss not to implement it.
View full review »Have a good understanding of what you need and for your IT strategy. Focus on service management, train in service management then implement this tool.
View full review »Considering this is AdWare this is a very good product with all the right tools for a medium sized IT department. I would recommend it for any IT department that has less than 20 members.
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When I moved from a large organization to a small SMB, I missed our tools that did IT inventory management and help desk ticketing. SpiceWorks has done an excellent job at filling that gap at a near zero cost. It's not perfect but it gives me great visibility into what's happening on the systems on my network and gives me the ability to track and report on IT-related issues. I'm very impressed with the product and highly recommend it to those that don't have a budget for IT inventory control and help desk software.
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So Spiceworks would have an even more market share if they had a paid subscription model because you could turn off all the advertising that pops up all the time. But I think in general, I would give it a seven on a scale of ten compared to some of the other mid-tier stuff.
View full review »Spiceworks gives you a very good but basic help desk platform that is easy to implement and use. The development is regular and updates happen often. They are constantly adding features and making the product better.
View full review »If you've got a small to medium sized company (<500 employees and <500 network objects) than this software can really cut time for some of your Help Desk and even Sys Admin operations and optimize Incident Management in your team.
View full review »- Consider the needs of your organization - if you are looking for a product to implement in your company, you really need to consider if the product is what you really need, or if it is really satisfying your requirements
- Consider the cost - it’s important to consider if how much you are willing to spend for the product
- Consider the technical support – the best technical support is free and with experienced people, With this software, most of the users in the community are using it in their own organization.
Its perfect for a start-up/small/medium company where you are trying to get the most out of a software package with as little cost as possible; and how can you go wrong with a free, stable and very useful software?
View full review »Considering the fact that this is a free product, all you can get from this software is Improvement in the way you organization operates and how your clients perceive you. Try Spiceworks, you won’t regret it. It’s simple, it won’t give you headaches during configurations and you can even add your coffee machine in the inventory.
View full review »If you are planning on using Spiceworks as you core ticketing solution make sure it will scale to your business needs. I feel the product is good for inventory and simple help desk, I lacks in speed and in the fact that there is no Change Control peace of the ticketing system. On other thing is we have experienced issues with the software hanging up, we have try multiple things to stop this with no avail. It is missing some functionality that is needed in a Mid-size to large business.
View full review »Perform a thorough test and mind your resource usage.
View full review »Start with the free version for at least a month before deciding to buy add-ons.
View full review »It worked for what we needed it to do (short term at least) and had good customization, but in the end it wasn't the right fit for our organization. Perform a lot of testing.
This product is definitely a great start for a ticketing system at an organization, particular for small to medium size teams. I would not consider Spiceworks as enterprise level yet though as a ticketing solution
View full review »Spiceworks is very easy to install and configure generally. I would advise giving it space on a server to do its thing. Running the service as local system on the server is also better than giving it its own dedicated account.
View full review »It’s fantastic because its free to use and easy to set-up in house, but it’s quite sluggish on the administrator end, but considering its free you cannot complain.
View full review »Try installing it in a small virtual environment or on a virtual box. It has a ton of useful features and keeps getting better.
View full review »I can tell you it works well and its stable. No issues to report.
View full review »Buyer's Guide
Spiceworks
March 2024
Learn what your peers think about Spiceworks. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.