Spiceworks Other Solutions Considered

Hassan Zia - PeerSpot reviewer
IT Service Desk Manager (Global Delivery) at MLOGICA, INC.

One alternative that we are now moving towards implementing is ManageEngine ServiceDesk, mainly because it provides better, more automated workflows.

Although we are still using Spiceworks, we are hoping to be able to phase it out by the end of this year in favor of ServiceDesk.

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MA
IT Project Team Leader at OCI fertiizers

I didn't evaluate other options before choosing Spiceworks.

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it_user273492 - PeerSpot reviewer
Spiceworks Consultant at a tech services company with 501-1,000 employees

In addition to SCCM, we [former job] also checked TrackIT and Heat. Their price-point was too high.

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Buyer's Guide
Spiceworks
March 2024
Learn what your peers think about Spiceworks. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
it_user273753 - PeerSpot reviewer
ICT Technician at The Godolphin School

We looked at Solarwinds and a couple of others provided by local IT companies.

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it_user273747 - PeerSpot reviewer
IT Director at a legal firm with 501-1,000 employees

If you need a help desk, just do it. This also works as a KB and an alarm system. Highly recommended.

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it_user278463 - PeerSpot reviewer
System Administrator/Technology Coordinator at a non-tech company with 501-1,000 employees

I've not used any other solutions. I used it at the first tech company I worked for, and brought it with me to the new company I work for.

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it_user286839 - PeerSpot reviewer
Group IT Director at a manufacturing company with 1,001-5,000 employees

We also looked at ServiceNow.

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it_user1379664 - PeerSpot reviewer
Technical Account Manager at On_Serve

I have used a product called SAManage and implemented it at a number of clients and it worked really well.

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it_user371781 - PeerSpot reviewer
Senior Infrastructure Engineer at a tech services company with 1,001-5,000 employees

I have evaluated several help desk products and it comes down to overall value. I never made the change because the products I looked at didn't offer enough value to justify their cost.

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it_user292623 - PeerSpot reviewer
IT Support Engineer at a tech services company with 501-1,000 employees

I had tried The Dude network monitor, but we choose this software because of the feature that is useful for our ISO IT audit.

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it_user369390 - PeerSpot reviewer
IT Systems Administrator & Infomation Security Officer at a tech services company with 51-200 employees

I tested both the Cloud version of Spiceworks Help Desk and the In-House version. I would say that the cloud version is pretty simple to run but I would recommended it for a small company with simple requests from clients. The In-House version offers more technical configurations, custom reporting etc. and is definitely a solution for a more robust environment.

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it_user269979 - PeerSpot reviewer
Network Administrator at a construction company with 501-1,000 employees

We currently use OTRS as well for ticketing though we are considering other options.

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it_user277038 - PeerSpot reviewer
Technical Analyst at a real estate/law firm with 501-1,000 employees

We previously used Zendesk.

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Buyer's Guide
Spiceworks
March 2024
Learn what your peers think about Spiceworks. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.