Spiceworks Other Solutions Considered
One alternative that we are now moving towards implementing is ManageEngine ServiceDesk, mainly because it provides better, more automated workflows.
Although we are still using Spiceworks, we are hoping to be able to phase it out by the end of this year in favor of ServiceDesk.
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Mohamed Abdelwahab
IT Project Team Leader at OCI fertiizers
I didn't evaluate other options before choosing Spiceworks.
View full review »In addition to SCCM, we [former job] also checked TrackIT and Heat. Their price-point was too high.
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Spiceworks
March 2024
Learn what your peers think about Spiceworks. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
We looked at Solarwinds and a couple of others provided by local IT companies.
If you need a help desk, just do it. This also works as a KB and an alarm system. Highly recommended.
View full review »I've not used any other solutions. I used it at the first tech company I worked for, and brought it with me to the new company I work for.
View full review »We also looked at ServiceNow.
View full review »I have used a product called SAManage and implemented it at a number of clients and it worked really well.
View full review »I have evaluated several help desk products and it comes down to overall value. I never made the change because the products I looked at didn't offer enough value to justify their cost.
View full review »I had tried The Dude network monitor, but we choose this software because of the feature that is useful for our ISO IT audit.
View full review »I tested both the Cloud version of Spiceworks Help Desk and the In-House version. I would say that the cloud version is pretty simple to run but I would recommended it for a small company with simple requests from clients. The In-House version offers more technical configurations, custom reporting etc. and is definitely a solution for a more robust environment.
View full review »We currently use OTRS as well for ticketing though we are considering other options.
View full review »We previously used Zendesk.
View full review »Buyer's Guide
Spiceworks
March 2024
Learn what your peers think about Spiceworks. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.